Call Center Phone Recorder USB for Call Centers by Konexx

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Call Center Phone Recorder USB for Call Centers by Konexx
Perfect low cost recording solution for Call Center Supervisors and Agents

Model # 14137

Regular Price: $519.00

Special Price $449.00

Click Here For Our 100% Money Back Promise Want to order by phone? Call us at 1-800-335-0229

Product Description

The Konexx USB Phone 2 PC - Call Center is the ultimate low cost call center recording solution. Record telephone conversations digitally on a PC and file the recording for on your network for later retrival and playback. Ideal solution for verification of contractual discussions. Flexible software program operates in Supervisor, Agent On-Demand, or Agent Logger mode. High quality sound recording ensures both sides of the conversation are recorded clearly.
  • One Year Warranty
  • 30 Day Money Back Guarantee
  • Call Us At 1-800-335-0229

Product Features

  • USB Phone 2 PC hardware and software easily installs on an individual PC or notebook.
  • Phone 2 PC - Call Center software has three GUI modes:
  • Supervisor Mode - gives the user complete control of all recording features (record, start/stop, pause, file location, etc.)
  • Agent-OnDemand Mode - perfect for verification services, enables agents to start/stop and pause recordings. Only the required portions of calls are recorded. Files are automatically saved to a drive location determined by a supervisor.
  • Agent-Logger Mode - voice activated mode that automatically records and files all conversations. Settings and features are invisible to agents.
  • No external power source needed. USB Phone 2 PC gets its power from the USB port.
  • Easily switch from recording phone conversation to recording from the supplied external microphone.
  • Auto file naming feature allows you to save files with prefixes and/or date/time as the file name automatically.
  • Supervisors can select on-demand or voice activated recording.
  • Administrators can choose modes by using a special password.
  • Voice activation feature starts recording when it senses voices on the telephone.
  • Bookmarks can be inserted during recording/playback for easy access to important points of the conversation.
  • Add an annotation at the beginning or end of a recorded file.
  • Includes an external microphone for easy dictation, meetings and interview recording.
  • Enables audio files to be played through the telephone set.
  • Great organizational tool that saves your conversations in folders and directories on your PC just like your Word and Excel files.
  • Easy to use Graphical User Interface (GUI).
  • Enables audio files to be played through the telephone set to parties at the other end of your call.
  • "Announcement Manager" feature allows playing of prerecorded messages to called parties, even while recording.
  • No computer sound card needed. The USB Phone 2 PC interface is the sound card.
  • Phone 2 PC software uses GSM 6.10 compression algorithms to keep file sizes manageable (1 hour of recording time = Approx. 5.6MB).
  • Compatible with any Microsoft Windows 98SE, Millennium, 2000 or XP Operating Systems.
  • Easy to use Graphical User Interface (GUI).
  • Automatic Gain Control (AGC) circuit ensures conversation is recorded clearly.
  • Phone 2 PC Interface installs easily to the office telephone (analog or digital phones) and your computer USB port.
  • Automatic Recording Level (ARL) ensures conversation is recorded clearly.
  • Powered by computer's USB port.
  • Interface size: 3.0 (L) x 1.3 (W) x 1.0 (H) inches.
  • Weight: 1.5 ounces.

Product Documentation

View File USB Phone 2 PC Call Center Data Sheet