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DuVoice FAQ General Will opening the case cover of my voice mail void my warranty? Who is DuVoice? When I first turn on the voice mail system I only see 1 port or no ports on the screen. What are your power ratings? PAL, Ensemble and FrontDesk Why do I have messages that say I received it 'tomorrow'? Why are callers able to leave messages and not ring the phone? How do I re-record the wakeup call announcement for my hospitality voice mail system? Does my voice mail auto correct the clock for daylight savings time? DV2000 and DV4 Will the system convert voice mail messages to text and sent to email? Will the DV4 grow beyond 4 ports of voice, 1 port of fax, and 225 mailboxes? What telephone systems will work with the DV2000 products? What is UM (Unified Messaging)? Is the DV2000 line just UM (Unified Messaging) software or does it include a PC? Is it required for the system to be connected to a LAN? How do I set up a mailbox to send a message to multiple voice mailboxes? How do I remove DHCP errors that keep popping up on the screen? How do I just leave a voice message directly to a mailbox without ringing a phone via the auto-attendant? Does the VeMail feature require much bandwidth and storage? Does DV2000 products come with client software to listen to voice mail messages or view faxes? Do I need an email server to use the VeMail feature? Can the system use dial up service to deliver voice mail messages to email? CarbonCopy I'm having problems remote accessing via Carbon Copy and my LAN. Can I connect to the voice mail server using CarbonCopy over the network? PMS What are the default baud rate, stop bits, data, and parity settings on DuVoice systems connecting to PMS? Integrations Which DuVoice voicemail system will work with my Avaya Definity phone system? The voicemail is not turning on the MWI for my Mitel SX50 with MS55 software. I made some changes to the lines on the voice mail and my Avaya Magix, now my message waiting lights won't work. I have several people complaining their messages are delayed in getting to their mailbox. I am connected to the voice mail using a Mitel ONS/ML/EL phone system and it just plays the main greeting. General Back to Top Will opening the case cover of my voice mail void my warranty? FAQID: FAQ030825 Version: All No. There are occasions to open the case such as routine cleaning with compressed air. Who is DuVoice? FAQID: FAQ03089 Version: Any DuVoice is a privately held voice messaging software corporation founded in 1990 in Kirkland, Washington. Since 1990 several thousand systems have been installed providing hundreds of thousands of voice mailboxes across the US, Canada and internationally. When I first turn on the voice mail system I only see 1 port or no ports on the screen. FAQID: FAQ030828 Version: All Verify the software key or dongle is installed to the parallel port of the voice mail system. This key is included in the literature package that came with the system. The key is enclosed in a white bag titled 'DuVoice License Agreement'. What are your power ratings? FAQID: FAQ03083 Version: Any DV2000 - AC INPUT 115/230V 50-60HZ 6/4A Fuse Rating T6.3AH, 250V~ DV4 - 100-120V 4A 50-60HZ PAL, Ensemble and FrontDesk Back to Top Why do I have messages that say I received it 'tomorrow'? FAQID: FAQ030814 Version: 2.41 If the system has a release of 5.12 or 5.13, two files will need to uploaded to the software. Call the Telcom & Data Inc. at 800.335.0229. Why are callers able to leave messages and not ring the phone? FAQID: FAQ030815 Version: All Make sure the message only feature is turned off. Another common cause is the transfers feature is turned off in the personal mailbox options. How do I re-record the wakeup call announcement for my hospitality voice mail system? FAQID: FAQ030818 Version: All *Access mailbox 97 via telephone using the hospitality password [7000 default]. *Go to Re-Record Hospitality Prompts (3) *Record Wakeup Announcement (1) Does my voice mail auto correct the clock for daylight savings time? FAQID: FAQ030823 Version: All No. The current technology does not have a feature available to auto correct the clock in the voice mail system. To correct the clock, access mailbox 97 via touch-tone telephone using the administrator password (9000 default). Go to System Administration (4) and press 1 to change date and time. After changing the date and time, some systems will hang up the caller and reboot the voice mail system. NOTE: The voice mail system does not control the clock on the telephone sets. Call your local dealer to correct any clock changes on your telephone sets. DV2000 and DV4 Back to Top Will the system convert voice mail messages to text and sent to email? FAQID: FAQ030812 Version: All No. The current technology does not allow speech to text conversion of voice mail messages. Will the DV4 grow beyond 4 ports of voice, 1 port of fax, and 225 mailboxes? FAQID: FAQ030813 Version: All No. The DV4 is limited to 4 ports of voice, 1 port of fax, but the mailbox limit can be increased to 1000 mailboxes. What telephone systems will work with the DV2000 products? FAQID: FAQ03088 Version: All Most telephone systems support the DV2000 product line through their single line telephone extension inband voice mail integration. All Avaya, NEC, Nortel, Panasonic, Toshiba, Samsung, Mitel, Win, & Comdial telephone systems will work with the DV2000 product line. See www.telcom-data.com for a complete list of telephone systems supported. What is UM (Unified Messaging)? FAQID: FAQ030810 Version: All UM is the ability to send or receive all types of messages (voice, fax and email) using email, voice or a fax machine. Email is the central delivery point for the voice and fax messages created by the DV4. Is the DV2000 line just UM (Unified Messaging) software or does it include a PC? FAQID: FAQ03084 Version: All The DV2000 line is a turnkey voice mail, auto attendant, unified messaging system which includes the PC voice card and software but DOES NOT include monitor. Is it required for the system to be connected to a LAN? FAQID: FAQ03081 Version: Any No. The voice mail server does not require access to a LAN unless VeMail is being used. How do I set up a mailbox to send a message to multiple voice mailboxes? FAQID: FAQ030829 Version: All Go to the address list tab of the voice mail box. Add a 'Forward to mailbox' address with the definition containing the mailboxes separated by a comma (i.e. 100,101,102). In the messge delivery tab, add an auto forward template in the same mailbox. How do I remove DHCP errors that keep popping up on the screen? FAQID: FAQ030820 Version: All This error pops up when the system cannot detect a DHCP connect from the LAN. Verify that the system is not connected to the LAN. *Click on properties of Network Neighborhood. *Click on the Protocols tab. *Click on TCP/IP Protocol tab and click on the properties button. *Click on 'Specify an IP Address'. *Specify IP Address: 192.168.1.[Enter a number between 2 and 254] *Enter Subnet Mask: 255.255.255.0 *Click Apply and OK. Reboot the voice mail system. How do I just leave a voice message directly to a mailbox without ringing a phone via the auto-attendant? FAQID: FAQ030817 Version: All Unless the single digit action template has been changed for the auto-attendant mailbox, the correct input is 8# and the mailbox number. Does the VeMail feature require much bandwidth and storage? FAQID: FAQ03085 Version: All No. The default WAV format is based ona 1K/sec. compression. The typical voice mail message is 20 seconds or 20K. Does DV2000 products come with client software to listen to voice mail messages or view faxes? FAQID: FAQ030811 Version: All No. The DV2000 line sends voice and fax messages as standard WAV and TIF email attachments. Any multimedia PC can play the WAV files and Microsoft Imaging Preview can view any TIF file. Do I need an email server to use the VeMail feature? FAQID: FAQ03086 Version: All No. The feature works by using an email account with an ISP or internal mail server. The account can be email server based such as Microsoft Exchange or Lotus Notes or it can be used with an ISP mail account for those companies using their broadband ISP. Can the system use dial up service to deliver voice mail messages to email? FAQID: FAQ03087 Version: All No. The system requires a 10/100 network connection to utilize voice and fax delivery via email. CarbonCopy Back to Top I'm having problems remote accessing via Carbon Copy and my LAN. FAQID: FAQ030822 Version: All *Make sure a LAN connection is in place. *Open Internet Explorer and check to see if an internet connection is present. *Open Carbon Copy's Communication option and make sure the 'Wait for Call' box is checked. *Make connection through router port address 1680. *In Workstation Name in Carbon Copy, make sure 'Publish Name' box is checked. *Open a command window and 'Ping' the IP address - there should be responses. *Use TELNET to communicate to router port address 1680. If problems persist, go to the Altiris website at www.altiris.com Can I connect to the voice mail server using CarbonCopy over the network? FAQID: FAQ03082 Version: Any Yes, The system is configured by default for this and is configured as the name DVSERVER. It does not publish it's name on the network for security reasons however. PMS Back to Top What are the default baud rate, stop bits, data, and parity settings on DuVoice systems connecting to PMS? FAQID: FAQ030827 Version: All There are no 'default' settings. However, all DuVoice voice messaging systems are easily adjustable to fit your PMS' needs. Special cases such as the Hitachi integration requires the baud rate to be at 1200 baud, even parity, 7 data bits, and 1 stop bit. Specific settings are available upon request at time of ordering from DuVoice. Integrations Back to Top Which DuVoice voicemail system will work with my Avaya Definity phone system? FAQID: FAQ030816 Version: All All DuVoice vociemail systems will work with the Avaya Definity phone systems. For Definity systems with version 6.2 and older software, the voice mail system will require a digital integration card to fully integrate. The voicemail is not turning on the MWI for my Mitel SX50 with MS55 software. FAQID: FAQ030819 Version: All The MS55 software on the Mitel SX50 uses different MWI codes: 72, E (extension) is MWI on. 76, E (extension) is MWI off. I made some changes to the lines on the voice mail and my Avaya Magix, now my message waiting lights won't work. FAQID: FAQ030821 Version: All The Magix/Legend wants the same extension that turned on the MWI to turn off the MWI. Otherwise, the light will not extinguish. In order for the MWIs to function again, you must turn off the MWI manually: On the system phone itself, press the 'Menu' button and select 'More' until 'Messages' appear on the dislplay. Select 'Messages' and choose the 'Delete' function. This will turn off the MWI. I have several people complaining their messages are delayed in getting to their mailbox. FAQID: FAQ030824 Version: All Most of these are usually not as a result as a 'delayed' message but rather the message waiting indication sent by the voice mail was not processed or received by the phone system. The most common phone system to have this occur is the Avaya Legend/Magix line. With the help of a phone system technician, remove the notification port extension from the voice mail hunt group. This will use the notification port strictly as a notification port. This will also lessen the possibility of an occurence called a 'collision'. I am connected to the voice mail using a Mitel ONS/ML/EL phone system and it just plays the main greeting. FAQID: FAQ030826 Version: All Verify the forwarding and access codes to the voice mail in the Mitel CDE Form 31. The voice mail system expects a # and the extension number to forward the caller to a specific mailbox. The voice mail system also expects a * and the extension number when subscribers try to log into their mailbox using their phones. See Mitel Digital ONS Integration Notes included in your manual or download from the DuVoice website at www.duvoice.com.

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