MERLIN LEGEND

DEFINITY ProLogix

32-bit processor

7x faster RISC processor

280 maximum ports

600 maximum hardware ports, 1300 software ports (see note 1)

200 maximum hardware stations,

200 additional software station ports (see note 2)

500 maximum hardware stations, 1300 software station ports (see note 1)

3 T-1 pipes (3 with PRI)

8 T-1 pipes (8 with PRI)

Single zone and Dual Zone wireless system supported with Transtalk Product

Multi zone wireless system supported

Modular control unit

Hardwired control unit with modular options

Migration includes ATL sets and PARTNER Sets

Full system migration to 25000+ ports

Built-in programming and diagnostics modem 2400 baud

Optional programming and diagnostics modem 9600 baud

Busy Hour Call Completion (BHCC) statistics unpublished

20,000 BHCC

Standard Analog Caller ID on LS only supported, out-of-band ANI supported with PRI

Optional, In and out-of-band ANI supported, and Caller ID

No feature transparency between networked systems

Full networking capability with feature transparency with ISDN/PRI and DCS+

Centralized attendant service supported

Centralized attendant service supported

5-party conferencing

6-party conferencing

System will not dial out when an error is detected

If equipped with modem and maintenance plan, system will call service center when an error is detected

No built-in reports

Built-in traffic measurement reports

32 hunt groups supported with 20 members per group with standard, Basic Service Center. With optional ESC, 4 groups of 25 active agents are supported. ESC can be expanded to 30 groups w/ RTU

99 hunt groups supported with 200 members per group, with many more options available

Hunt group members can only belong to one group with standard, Basic Service Center. Members can receive calls from more than one group. With optional ESC, agents can be logged into more than one group.

Hunt group members can belong to multiple groups

Optional, Limited Call Center reporting capability

Optional, Full Call Center Reporting capability

No real time supervisory displays or reports with standard, Basic Service Center. With optional ESC, real time displays, reports and changes are supported.

Real time displays, changes and reports supported

10 delay announcements per group with delay announcement devices, no backups of recordings available

128 delay announcements per system with a multiple announcement board, recordings are backed up to Flash ROM

One Music-on-Hold source supported

ESC can have different music per group

Optional, 20 Music-on-Hold sources supported

No Host CTI Interface like ASAI for software developers to write custom applications

ASAI host CTI Interface supported

80 entry allowed and deny lists for toll restriction

800 entry allowed and deny lists for toll restriction

130 system speed dial numbers

10000 system speed dial numbers

PC console not supported

Optional PC console available

No release link tie lines

Release link tie lines available

Voice Announce to Busy standard on MLX sets, Voice

Whisper page standard on 6400 series sets

No Malicious Call Trace

Malicious Call Trace available

No Telecommuter software or digital extender

Telecommuter software and digital extender available

Group Listening supported with ATL Sets only

Group Listening standard on 6400 series sets