Why Voice Messaging - and Why MERLIN Messaging?
- MERLIN Messaging delivers exceptional call handling and
messaging capabilities that can improve customer service,
enhance employee productivity, lower costs and increase revenue
for your business.
- MERLIN Messaging is a fully integrated circuit pack that
slides right into your MERLIN Control Unit; no need for extra
wall space, power supply, surge protector, cables, analog
station circuit packs or external DAU (Delayed Announcement
Unit).
- Save time with www.messenger for MERLIN Messaging by
visually managing your voice messages over a LAN from a standard
PC web browser.
- Respond more quickly to customers because Caller ID lets you
know who called even before you listen to the message.
-
Improve customer satisfaction in Call Center operations with the
Delayed Announcement Service feature (DAS). Communicating
important information while callers are waiting in queue to
speak to an agent.
- The system automatically detects incoming faxes and directs
them to fax machines, eliminating the need and cost of dedicated
fax lines.
- Multilingual mode allows you to offer menu prompts in a
choice of languages to meet the needs of your callers.
- Integrate voice messages with your e-mail being hosted on
the Web Communications Server. Voice messages are accurately
recorded and can be forwarded, deleted or saved in digital
files, just like e-mail.
- Increase revenue and extend market reach by creating and
hosting your own Web Site and taking secure credit card orders
by incorporating the Web Communications Server.
Flexible Call Handling with Automated
Attendant
- With the MERLIN Messaging Automated Attendant feature, your
receptionist or operator is freed from answering and manually
transferring every incoming call. The Automated Attendant greets
callers, and prompts them to dial the extension they want or to
choose from a recorded menu of options.
- Or, with the directory feature , the caller can be prompted
to enter the first four letters of the called party's name, to
be transferred to the right extension. The Automated Attendant
can also handle calls in different ways at different times of
the day or night, to suit your business needs.
- With MERLIN Messaging, you can have up to four Automated
Attendants and use them on specific lines on your MERLIN MAGIX
or MERLIN LEGEND system. Each Automated Attendant can have its
own unique menu structure and options for prompts, allowing
separate departments (or separate businesses sharing the same
messaging system) to have their own customized greetings.
Accurate, Timely Messages, with Call Answer
- MERLIN Messaging's Call Answer service provides fast,
personalized call handling when you are unable to answer an
incoming call. It answers your calls with your personal greeting
and allows callers to leave messages in your password- protected
voice mailbox. Callers can identify the message as private or
priority. Private messages cannot be forwarded to other
mailboxes, and priority calls are delivered first. Or if they
prefer, callers can transfer to another extension, your
receptionist, or your "personal operator.
or the system to automatically call you or page you when you
have a new message, or for priority messages only, waiting in your
mailbox. When you are out of the office, the system can dial up to
five phone numbers in turn to"find" you and alert you to a new
message.
Easy to Integrate, Administer, and Grow
- The MERLIN Messaging system supports 100 hours of message
storage for 2, 4, 6, 8, 10, or 12 ports, giving you the ability
to easily grow the system to accommodate additional users-up to
200 mailbox subscribers in all. MERLIN Messaging's built-in
Tip/Ring interface comes in a "plug-and-play" module that slides
right into the MERLIN MAGIX or MERLIN LEGEND system control
unit, for fast, easy integration. So, there are no additional
space requirements and no need for additional electrical
outlets, line cords, switch voice terminal modules, or power
surge protection-which means no added costs to you.
- With MERLIN Messaging, system administration is performed
via a touch-tone interface or the new graphical user interface
(GUI) accessible through the LAN port on the front of the
module. Two levels of system backup and restore are
supported-one through the use of PCMCIA card, and the other via
the LAN to any available hard drive-for ongoing management
that's as easy as can be.
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