If your looking for ways to reduce telephone maintenance costs and are shopping for a new provider there are sonme questions that you should be asking before signing a new contract. Here are few questions that are important to ask BEFORE signing any maintenance agreement.
- Does the company carry spare parts locally for your system?
- Is remote monitoring and testing available for your system?
- What is the charge for Moves Adds and Changes not covered under maintenance?
- What is the response time for an emergency call?
- What is the response time for a non-emergency call?
- What is the length of an agreement?
- Are there any discounts for additional locations?
- What are the hours of operation?
- Is there a 24 hour plan available?
- Are there any rebates toward a new phone system purchase?
- How many phone techs are their available for service?
- Is there a phone or parts exchange?
- Ask for references.
Telcom & Data provides telephone maintenance and specializes in Avaya and Lucent manufactured phone systems including, Partner, Merlin , Merlin Legend, Merlin Magix, Definity, IP Office and Communications Manager. If your company would like a quote on phone system maintenance click here. http://www.telcom-data.com/phone-maintenance.aspx or call Telcom & Data at 800-335-0229.
