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DuVoice Training Center

Prerecorded Technical Training Classes:

DV4 / DV2000

DV Overview This introduction covers the basic steps required to get a DV4 or DV2000 system up and running in a simple application. The overview covers:

• PBX Integration
• Mailbox Creation
• Automated Attendant
• Unified Messaging Installation

Technicians and System Administrators should take this class before viewing the other modules.

Running time: 23 minutes

DV Mailbox Administration This introduction covers the features and functions of DV2000 and DV4 mailbox administration.. The overview covers:

• Tabs
• Templates
• Edit a Mailbox
• Template Mailboxes
• Copying Mailboxes
• Mailbox Import

Technicians and System Administrators should take DV Overview before viewing this module.

Running time: 41 minutes

Automated Attendant This module is an in-depth presentation fo Automated Attendant Features and functions includint:

• Auto Attendant theory
• Setting up Schedules
• Holiday Schedules
• Setting up Menus
• Recording Greetings

Technicians and System Administrators should take DV Overview before viewing this module.

Running time: 8 minutes

Multiple Tenant Applications This module is an indepth presentation covering Multiple Tenent applications including:

• Locations
• Call Routing
• DID / Trunk Group Routing
• Trunk ID Routing

Technicians and System Administrators should take DV Overview before viewing this module.

Running time: 10 minutes

Scheduled Events This module is a more in-depth presentation on using Scheduled Events functions in DV2000 / D4 applications.

Running time: 8 minutes

VeMail Administration This module provides apresentation on implementation and troubleshooting VeMail applications.

DV End User New User Tutorial, Playing & Saving Messages

 

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