IP PBX: Windows Based IP PBX Software by NEC

NEC Delivers an Open System, Software-Based Approach
UNIVERGE® Sphericall® is a complete, software-based, communications solution designed to seamlessly integrate and reside within the application environment of any business. It delivers unmatched flexibility, reliability and scalability through its standards-based components and distributed software architecture.

Integration of business and communications exemplifies NEC’s UNIVERGE360 approach. The improved efficiency UNIVERGE Sphericall delivers enables your organization to leverage your network’s true potential and make meaningful improvements to your company’s communications.

The UNIVERGE Sphericall Enterprise Softswitch provides three distinct capabilities:

It functions as a communications server to unify the infrastructure
It supports unified communications applications
It integrates communication channels with business process

Key Attributes

Software – NEC Sphericall is all software running on industry-standard servers across your existing data network
Simplified – Sphericall takes a simplified approach to comprehensive unified communications. Major features are fully integrated including voice, presence, softphone, desktop video conferencing, instant messaging, unified email / voice mail, personal calling profiles and more, making Sphericall easy to deploy, easy to manage and easy to use
Flexible Scalability – NEC Sphericall software scales to 30,000 ports per system across any number of locations, and can grow one user at a time
Open System Solution – NEC Sphericall interoperates with a wide variety of standards based SIP and MGCP business telephony devices, supports SIP trunking services, and runs on industry standard servers across your existing data network. With Sphericall, unified communications is deployed as an enterprise-class software application
Proven & Reliable – NEC Sphericall is proven in across a wide variety of customers and deployments over 20,000 users. It is certified by the U.S. Department of Defense (JITC PBX1) for reliability, security and interoperability.

With NEC Sphericall, you can be assured of deploying a mission-critical high-reliability communications systems designed to fit your needs.

Robust PBX Functionality – NEC Sphericall provides robust PBX functionality including IVR
Web Services – NEC Sphericall Web Services enables easy integration of unified communications with enterprise-class business applications by abstracting away the underlying communications complexity. The Sphericall Web Services SDK delivers a delivers a platform-neutral and language-neutral set of development tools including a WSDL, sample application source code and complete documentation.

NEC Sphericall Architecture
NEC Sphericall is built upon a unique distributed software architecture that is highly scalable, reliable and flexible.

NEC Sphericall software integrates with:

Business Applications – such as CRM, ERP, HRMS and SCM applications to create new business processes with built-in communications
Media Applications – such as Call Centers, Collaboration, and more to unify communications throughout your enterprise
End User Telephony Devices – such as IP, USB and Wi-Fi Phones, MS Instant Messaging Clients, desktop video cameras, and more for unmatched flexibility and choice
Media Gateways – for PSTN connectivity and analog device support
SIP Trunking Services – for PSTN connectivity without hardware gateways and the Sphericall Desktop with integrated soft phone for comprehensive unified communications

NEC Sphericall Manager
NEC Sphericall Manager is the core of the NEC Sphericall IP PBX solution providing complete enterprise call control and a rich set of communications services not found in typical IP PBX systems.
NEC Sphericall Managers run on industry standard servers and form a single IP PBX across your enterprise, providing seamless connectivity.
NEC Sphericall’s load-balancing approach to redundancy, modeled after carrier networks, ensures extreme resiliency. Office locations can operate autonomously in the case of a WAN interruption, and will recover automatically.
NEC Sphericall Managers integrate with Microsoft Exchange for powerful and user-friendly unified email/voicemail messaging.

Key features include:

Comprehensive PBX functionality
Enterprise scalability from 20 to 20,000 ports
Distributed or centralized deployments
SIP and MGCP standards-based VoIP Protocols
SIMPLE messaging protocol for integration with Windows Messenger
Presence engine
Call Queuing Engine for Call Center capabilities
Real-time performance monitoring
Real-time call monitoring of lines or users
Integral call quality reporting, links with external tools
Automatic PSTN failover in case of network interruption
Supports wide range of communications endpoints
Multiple gateways supported for enterprise and SOHO deployments

NEC Sphericall Desktop
NEC Sphericall Desktop presents an integrated communications software suite which enhances productivity and collaboration via smart directories, presence, unified email /voicemail messaging, instant text messaging, on demand audio conferencing, 3-way desktop video conferencing, personal call routing, integrated softphone and more.
NEC Sphericall Desktop empowers employees with the communications tools they demand.
This highly integrated software solution is easy to use and is designed to simplify deployment and management.

Key features include:

Complete, integrated communications desktop
Synchronizes with desktop IP phones, analog phones, Wi-Fi phones, and more.
Point-and-click for telephone operations, conference bridging, multi-user video conferencing, text messaging and unified messaging.
Integrated online presence and presence-based personal call management.
Online enterprise phone list with integrated presence status – always up to date, showing who’s available and how to reach them.
Built-in call history, with double-click redialing
Links directly to Outlook Calendar, Journal and Contacts
Call recording, archiving and playback controls.

Attendant Console Features

NEC Sphericall Desktop includes powerful Attendant Console features:
Drag-and-drop call management
Easy on-screen visibility for call presence
Called party status and text messaging extends productivity
Visibility and communication across attendant pool spanning any number of locations

Sphericall Voice Mail
NEC Sphericall Voice mail is fully integrated with Microsoft Outlook and Exchange, offering unified messaging for greater productivity. Now all of your voice mails are accessible via both phone and email, are stored in one unified location, and can be accessed, managed and archived in a wide variety of ways for greater productivity.

Fully featured IP-based voice mail system
Programmable auto-attendant features
Unified Messaging delivers voice mails to email inboxes
Allows easy forwarding of voice messages via phone or through the email system
Sortable in-box flags
Inbox accessible via email (UM) or telephone

NEC Sphericall IP PBX also seamlessly integrates with leading third party voice mail solutions such as AVST and Captaris. NEC Sphericall’s open-system approach provides you with the flexibility and choice to integrate with a variety of platforms that best fit your needs.

Call Telcom & Data, Inc at 800-335-0229 for more information