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Intelligent Call Management Solutions for Small to Mid-Size Call Centers and General Businesses

Do you need to view call activity in real-time, generate call activity reports, view a customers call experience from start to finish and gain insight into your organizations call service levels? Then you need TASKE, a leading provider of intelligent call management solutions. TASKE products include TASKE Contact (Avaya-certified on Communication Manager 3.0 with AES and MERLIN MAGIX), myTASKE Reporter and TASKE Essential. TASKE is an Avaya DevConnect Partner since 2000.

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TASKE Contact is a comprehensive call management solution ideal for small to medium size call centers. Key features include:

• Web-based interface giving your organization global access
• Real-time queue and agent activity monitoring for inbound, outbound, and internal calls
• Historical reporting on all calls
• Historical ACD call activity replay to review performance indicators
• Call Visualizer for detailed call analysis
• Spectrum readerboard display application
• Workforce management integration (IEX, Blue Pumpkin, Left Bank Solutions)
• Call forecasting reports
• Detailed extension and trunk reporting outside of the call center (no licensing limit on number of extensions)

myTASKE Reporter is designed for the informal call center having up to 50 agents. Key features include:

• Web-based interface giving your organization global access
• Historical reporting on all calls
• Call Visualizer for detailed call analysis

TASKE Essential is a complete call reporting application for the small to medium size business without a call center. Key features include:

• Web-based interface giving your organization global access
• Historical extension/trunk reporting
• Real-time extension viewer: inbound, outbound, and internal calls
• Call Visualizer for detailed call analysis

About TASKE Technology Inc
TASKE provides real-time call management and historical reporting solutions for small call centers and general business environments. TASKE solutions provide the visibility necessary to improve call center service levels and enhance customer retention strategies. With thousands of installations worldwide, TASKE offers superior technical support and expert services for all its products. TASKE has an excellent reputation of offering proven, robust, and affordable products for a diverse selection of PBX platforms by such manufacturers as Avaya, Toshiba, Inter-Tel, Iwatsu and Mitel. Founded in 1989, TASKE is headquartered in Canada with USA offices. For more information, visit www.taske.com.