Call accounting software is the single best way to increasing productivity and lowering telephone operating costs.
Call accounting software by Tapit is a Windows based software program that collects, analyzes, and reports on calling activities. Tapit call accounting software produces over 60 reports which enable you to analyze calls and process call data for telephone accounting and call center management. Some of the reports include: Extension Detail, Account Detail, Department Detail, Extension Details, Division Summaries, Call Volume By Hour, Most Expensive and Longest Calls, Most Number Of Calls Made Per Extension ( Very Valuable to Telemarketing Sales Managers), Trunk Utilization Totals (excellent for ReConfiguring System Trunks), and Carrier Comparison ( which allows you to compare your phone bill with actual usage). All reports can be emailed, viewed on your computer, printed or saved to hard disk.
Companies that install Tapit call accounting software have experienced a 10%-30% reduction in telephone costs. Because employees know that call records are being maintained, employees make and receive less personal calls.
Taske Call Center Management solutions provides web based call accounting solutions that puts real-time monitoring, historical reporting
, and a host of other features right at your fingertips.