Monthly Archives: January 2013

  • The Benefits of Unified Messaging

    DV4Unified messaging systems increase productivity, organization, and customer service. They can significantly improve operations for any businesses. At Telcom & Data, we recommend the DuVoice D4 Unified Messaging System.  Here are the key benefits of the DuVoice D4 Unified Messaging System:

    1.  Merges voicemail, fax, and e-mail

    The system merges voicemail, e-mail, and fax. With the system, e-mail becomes the single hub spot for all messages, improving productivity.

    2. Messages are quickly and easily shared

    All messages can be sent to others outside the organization via e-mail including Android and iPhones. Moreover, outbound faxes can be sent right from a computer terminal.

    3. Easy organization

    The system provides simplified message organization for fax and voicemail. Users can label messages, store them in folders, and easily search for them.

    4. Great for travelers and telecommuters

    The DuVoice system allows travelers and telecommuters to receive all of their messages from remote locations.

    For more information on DuVoices’ D4 Unified Messaging System, visit Telcom & Data’s website today.

  • Telcom & Data Introduces DuVoice’s Latest Hotel Voicemail System for CISCO Phone System Users

    gI_63435_iStock_000001947334XSmallTelcom & Data, a leader in Hotel Phone solutions, is pleased to introduce DuVoice’s latest unified messaging software package. The DuVoice is now compatible with Cisco Unified Communication Manager (CUCM) and CISCO unified Communication Manager Express (CME), allowing CISCO phone system users access to the software. Hotels have very specific phone system and voicemail requirements. The DuVoice 5.1 software package delivers with new features designed to meet unique industry needs.

    The software offers a single, centralized voice mail system that integrates with multiple Property Management Systems (PMS). DuVoice centralized voice mail can support hundreds of hotels, each with their own separate PMS interface. By centralizing voicemail among multiple sites, hotel operators can reduce software, hardware, and administration expenses.

    As a further convenience, a single InnDesk system supports multiple properties. This allows hotels to benefit from centralized human resources. Now a group of receptionists or front desk staff can support multiple properties either as a dedicated centralized resource, or to assist in "overflow" situations. Reduced personnel costs, improved customer service, and enhanced efficiency are the ultimate benefits of a single InnDesk system.

    Users will also be glad to know that the software supports older PBXs and newer IP phone systems. Depending on the configuration, this capability can be invaluable for hotel operators wanting to deploy a single voice mail system to support multiple PBXs. Within a single installation, different applications such as voicemail and interactive voice response may call for different integration techniques. With DuVoice, this is not a problem.

    The new software also features a simplified wake-up-call system. With a few keystrokes, guests can schedule their own wake-up calls. User friendly prompts walk them through the process and play a confirmation of the time and date. Guests can even set multiple wake-up calls for the same room. Hotel staff can also schedule wake-up calls for the guests, either by touch-tone commands on the telephone set, or through InnDesk with a point and click interface on any PC on the network.

    When Ricardo Trinidad, President of Telcom & Data was asked about the importance of the DuVoice upgrade, he said, “We demand excellence and DuVoice has delivered once again. DuVoice’s simplified, no headaches solutions for the hotel industry are exactly what we want to offer our customers. We are also really happy we can now offer this product to our CISCO phone system customers.”

    For more information about DuVoice’s software, visit Telcom & Data’s voicemail website or call 1-800-335-2900.

    About Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

    About DuVoice: Located in Kirkland, Washington, DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls, and a property management interface to most any PBX system. In the business market DuVoice has unified messaging system which delivers MP3 or wave voice mail messages and PDF fax messages to email.

  • Telcom & Data Introduces Enhanced Networking Server Rack Enclosure, Designed for High-Density Cable Management

    Great Lakes EN EnclosureTelcom & Data, a leader in data center equipment, is pleased to introduce the Enhanced Networking (EN) server rack enclosure to tackle today’s data center challenges. The EN enclosure is designed specifically to support the high-density cable management needs of switch and network applications.

    The unit boasts many great features. To accommodate the needs of switches and patch panels, there is a large amount of open space outside of the rails, repositionable sections of plastic cable fingers, and strategically positioned knockouts. Additional cooling accessories for the EN enclosure can be added to improve equipment airflow. The cooling accessories reduce the risk of overheating the servers which will in turn save on maintenance costs.

    The EN Enclosure is 84"H and is available in two sizes; the GL840ENT-4048 (40"W x 48"D) and the GL840ENT-3242 (32" Wide & 42" Deep). The unit is shipped fully assembled and can handle simple to complex data, switch, and server requirements.

    When Brian Franz, Regional Sales Manager at Great Lakes, was asked about the EN enclosure, he said, “The EN is a completely assembled enclosure designed for high density cable applications of switches and patch panels. With simple part numbers for ordering, a standard EN enclosure can be pre-configured to your exact specifications and shipped within 24-48 hours of receipt of order.”

    For more information about the Enhanced Networking (EN) server rack enclosure from Great Lakes Case & Cabinet, visit rack-cabinets.com or call 1-800-335-0229.

  • Telcom & Data Introduces DuVoices’ D4 Unified Messaging System, Merges Voicemail, E-mail, and Fax

    DV4Telcom & Data, a leader in business phone systems, is pleased to introduce DuVoices’ D4 unified messaging system. The system merges voicemail, e-mail, and fax. The unit allows businesses to have all voicemails and faxes be sent to e-mail. For this reason, business operations become more productive and efficient.

    There are many advantages to using unified messaging in the office. First, messages are quickly and easily shared. All messages can be sent to others outside the organization via e-mail including Android and iPhones. Moreover, outbound faxes can be sent right from a computer terminal. Second, the system provides simplified message organization for fax and voicemail.  Users can label messages, store them in folders, and easily search for them. Third, the DuVoice system allows travelers and telecommuters to receive all of their messages from remote locations.

    When Ricardo Trinidad, President of Telcom & Data, was asked about DuVoices’ D4 unified messaging system, he said, “This is a great solution for all businesses. Years ago this was only available for larger firms. Now, DuVoice allows even the smallest businesses to benefit from unified communications.”

    For more information about DuVoices’ D4 unified messaging system, visit Telcom & Data’s website or call 1-800-335-0229.

  • 3 Ways to Enhance School Safety

    With many recent tragedies at America’s schools, every school in the nation is looking for better safety measures and procedures. At Telcom & Data, we offer many products to help schools stay safe. Listed below are three practical and affordable products to keep your school safe.

    1. Viking E-50 Series Door Entry Phones

    208437234By installing the Viking Video Intercom phone outside the entrance of a school, the doors can remain locked and every person entering can be screened. When a school visitor pushes the call button, they will immediately be connected to a call screener. The call screener can then answer the call and ensure the visitor has a valid reason for entering the building. Even more, the call screener will be able to see the visitor with the buit-in camera.

    2. Bogen’s SI35A School Intercom System

    s135ASchool emergencies such as severe weather, fires, intruders, or injuries require immediate attention. The S135A features an emergency page capability for simultaneous announcements to all stations. Emergency paging can be made from a remote telephone or microphone.

    3. Wheelock Series EH Speakers and Speaker Strobes

    wheelockClear and understandable communication is vital in an emergency or life safety situation. The new Wheelock devices feature the broadest frequency response range in the industry, 300 to 8000 Hz. The wide frequency response range allows the speaker to reproduce frequencies closer to the original sound, improving message clarity. These speakers will keep your school safe in the event of a fire or other emergencies.

    For more information about these products, please call 1-800-335-0229. We will be more than happy to help you find the right safety products for your school.

  • Affordable Offer on Refurbished Merlin Magix 4424D+ Phones by Avaya

    4424d_jpgTelcom & Data, a leader in business phone systems, is pleased to offer refurbished Merlin Magix 4424D+ phones. The units have been fully restored and are in “like new” condition. Telcom & Data is now offering the phones at a fraction of the original price.

    The Merlin 4424D+ delivers all the features required for today’s professionals. The phone boasts 24 programmable buttons as well as hold, transfer, redial, and mute keys. Users are able to participate in conference calls with up to five individuals – two external and three internal parties. A two-way speakerphone and headset interface offers the convenience of hands-free communication. Additionally, the unit has a 2-line by 24-character LCD display that shows an alarm clock and timer, business directory, and caller id.

    When Ricardo Trinidad, President of Telcom & Data, was asked about the Merlin Magix 4424D+ phones, he said, “We are really happy to offer Refurbished phones from Avaya. Sometimes we get calls from customers that are looking for other brands because they don’t think they can afford Avaya. That’s when I tell them about our refurbished options and my quality guarantee.”

    For more information about the Merlin Magix 4424D+ phones, visit Telcom & Data’s website or call 1-800-335-0229. Telcom & Data also carry numerous other Avaya products including IP Office and Partner phones.

  • Telcom & Data Launches Rack-cabinets.com, A Data Center Equipment Online Super Store

    logoTelcom & Data, a leader in business telecommunications, launched their new data center equipment website today – rack-cabinets.com. The website predominantly features server racks and accessories from Great Lakes Case & Cabinet. This marks the company’s tenth specialty e-commerce website since their founding in 1996.

    Rack-Cabinets.com features industry leading solutions for server rack mounting cooling solutions. Today, data centers are filled with smaller and more powerful servers that emit enormous amounts of heat. The most pressing problem data center managers face is developing air conditioning systems and rack arrangements that sufficiently cool the equipment. The new website offers innovative cooling solutions like Great Lake’s closed-loop, water-cooled enclosure. The state-of-the-art cooling system uses low pressure chilled water to remove the heat produced by the servers.

    Rack-Cabinets.com also boasts innovative cable management solutions. For example, Great Lake’s enhanced networking enclosures are designed specifically for high density cable management applications and side-to-side airflow equipment.

    When Ricardo Trinidad, President of Telcom & Data, was asked about the new website, he said, “We know data center managers need the industry leading solutions we offer. The new website gives data center professionals a convenient location to find every piece of equipment they need to run a productive data center.”

    For more information about the new website, visit http://www.rack-cabinets.com.

  • Viking Speaker Phone for School Safety, Screen Visitors and Stop Intruders

    Telcom & Data, a leader in emergency communication, is pleased to introduce the VIK-K-1700-3-EWPViking K-1700-3 speaker phone for school safety. School safety is one of the most important issues in America today. By installing the Viking speaker phone outside the entrance of a school, the doors can remain locked and every person entering can be screened.

    The K-1700-3 speaker phone is durable, attractive, and easy to use. The unit is made of rugged stainless steel. For outdoor use, Enhanced Weather Protection (EWP) is available. EWP products feature rubber gaskets and boots, anti-corrosive gel filled butt connectors, and urethane encapsulated circuit boards. When a school visitor pushes the call button, a ringtone will be audible and any number can then be dialed. The call screener can then answer the call and ensure the visitor has a valid reason for entering the building.

    When Ricardo Trinidad, President of Telcom & Data, was asked about the Viking K-1700-3 speaker phone, he said, “With the recent stories we have heard about in the media, we all know how important school safety is. The speaker phone provides an affordable and practical way to screen visitors and stop intruders from entering.”

    For more information on the Viking K-1700-3 speaker phone, visit Telcom & Data’s website or call 1-800-335-0229.

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