Monthly Archives: January 2015

VoIP phones represent the latest range of telecom products available in the market today. Voice over Internet Protocol (VoIP) represents the branch of technology that is employed to enable transfer data over the internet.
VoIP phones have many a features of the traditional analog phones. For example, redial, speed dial, volume control, mute, flash, in-built memory and many more. The only difference is that these employ VoIP gateways for functioning.

There are two different types of VoIP gateways viz. analog units and digital units. Analog units have multiple ports to connect to the telephone lines. The digital units have a port to connect to the internet connection. The functions of a VoIP phone are easy to comprehend and convenient to use.

Since, the phone calls are made over the web; therefore, the call costs incurred are relatively much lower. Since a large number of calls are made daily, the cost to the company is considerably reduced as well.

VoIP phones enable the people to communicate anywhere in the world with an active broadband connection. Moreover, if you relocate, the telephone number of the VOIP phones does not change. Hence, the traditional analog phones come nowhere close to the kind of flexibility that the VoIP phones can provide. Another variant of IP telephony is the IP conference phone. They provide a large number of benefits over their conventional counterparts.

IP conference phone runs on the similar principle of using internet as the medium of information transfer. The only difference being that they can support multi-point conversation as opposed to only two-way interaction. An omnipresent microphone is required for an IP conference phone if it is required to cover all the participants in a medium-sized room.

You may choose to opt for any of the above IP telecom products. They will allow you to enjoy superior audio quality along with affordability.

Avaya phone systems are known for their impeccable functioning. If the communication systems are down, the productivity at work inevitably gets affected. However, Avaya systems do not pose such problems. They come with features like self- diagnostics that keep them from shutting down abruptly.
The Avaya systems are compatible with a large number of mobile devices as well. This enables you to enjoy a great deal of mobility. The phones also come with a unique technology under the name 'Find Me'. This software tracks your network, if you are not in the office and directs the call to your cell phone.

There are various advantages that these Avaya systems offer over their conventional counterparts. With traditional phones, you need to maintain dual phone lines for data and voice transfer. However, with Avaya phone systems, this can be done with a single cable. This is both convenient and more economical.

Avaya presents a wide range of products that differ depending on the size of the company that is to be catered to. The amount of regular call traffic that needs to be handled decides the model that is ideal for the establishment. The various available Avaya phone systems include Classic Merlin, Partner systems, IP Office, Merlin Legend, Merlin Magix to name a few.

The Merlin phones are one of the most extensively employed business phone systems from Avaya. The IP phone systems are another offering from the company. These IP office phones offer a hands free experience with speakers and high definition LCD display. They can also hold multi-point conference calls. Apart from this, they provide for all the basic features of traditional phones as well. These include hold, mute, flash, volume control, an in-built memory to store contacts among others.

Definity Phones from Avaya offer exceptional sound quality among its other features. These Avaya phone systems come with remote call forwarding and voice mail features. They can also carry out integration of mails and multimedia messages for better management.

The Partner phone systems also come with excellent audio quality at an affordable price. Digital LCD display and in-built speaker is also present in many versions.

May 25, 2010
(Chicago IL)

In a recent announcement on the Avaya web site. Effective July 1st 2010 customers that do not have an Avaya maintenance agreement will no longer have access to per incident technical support services which include the following:

Per Incident (T/M) Onsite or Remote support (Service Desk, Backbone and Tier IV Engineering support)

• Parts Replacement support

• Existing or new Service Packs (SW Patches/Updates/Product Correction Notices)

• Rescue Me Support

This policy is applicable to any products that do not have Avaya maintenance support coverage.

Products included in this change include but are not limited to Merlin Legend, Merlin Magix, Partner, IP Office, Definity and Audix communication systems.
In order to obtain support from Avaya a support contract must be in place.

If you have an Avaya or Lucent manufactured communications system there are several options. Other telephone service companies like Telcom & Data exist that provide competing telephone system maintenance contracts. Other options include continue with T&M support or purchasing blocks of support time, which is common on software support. Ricardo Trinidad, the president of Telcom & Data commented that” Telcom & Data would not follow the changes in support and would continue to support T&M customers in any way possible.”

For more information on Avaya phone support changes please visit the Avaya Web Site.

Chats with family and friends as well as business meetings can be held at the comfort of your personal cabin. There are many an options available from video calls to audio and video conferencing systems.
The latest form of communication, however, seems to be happening via VoIP conferencing phone. VoIP stands for Voice over internet protocol and quite literally means communicating via audio transmission to domestic as well as international locations on the internet.

The VoIP conferencing phone works by first converting the analog voice signal to digital format, followed by compressing it to IP packets to transmit it over the world wide web. The process is then reversed at the receiver's end to communicate the signal. The principle is simple but the conversions from analog to IP signals can only be made possible by the use of VoIP gateways.

VoIP gateways serve two most important purposes during the transmission. The one being converting the incoming calls to be converted to VoIP that allows the call to be received on the conventional lines, thus increasing the quality of the signal. The other function of a VoIP gateway is to connect the phone line to the IP network, thus, enabling the user to make calls through the VoIP .

Two types of VoIP gateways are available in the market today. One kind of VoIP gateways are called Analog units that connect two to twenty four traditional analog phone- lines to it. The other ones are
called Digital units that connect to one or more digital lines. VoIP gateways are easily available today online as well as otherwise

Since the VoIP conferencing system puts to use your broadband connectivity to make the call, it saves hundreds and thousands of dollars of the company that would otherwise be wasted when communicating via other means. Not only this, the medium with all it's advantages does not compromise with quality of voice, thus leading to smooth and clear conversations. VoIP conferencing phone, thus provides cost- effective solutions to the telecommunication needs of a business establishment.

Video conferencing microphone is one such product of the on-going Technological momentum that has changed the way we meet people.
The technology behind a video conferencing microphone allows two way audio and video transmissions between two or more locations via internet. This allows communication between groups and not only individuals unlike it's counterparts. However, an omni directional microphone should be put to use in case of professional meetings so that it can cover each and every person present in the room.

The advantages of a video conferencing microphone lie in the fact that it makes it possible to have a live conversation when being physically present is not an option. Moreover, it also is of utmost importance, when some visual information needs to be shared. Not only this, the advent of video conferencing microphones has also led to the decrease in the amount of money and time spent on sending executives to outstation locations for meetings etc, which can now be held in the conference room of the office itself. It also saves the professional the tiring experience of a trip that now seems unnecessary.

A conferencing phone, is another similar invention. It also enables the participation of an entire group during the conference but can only assist in audio transmission. Apart from this, a conferencing phone also has all the options like redial, flash, volume control, speed dial, wide screen and it also has in-built memory to save contacts. It thus provides for the flexibility of holding a meeting in the comfort of your cabin.

Emergency phones are another type of telecommunication device utilized by professionals employed in jobs that answer emergencies. Again, they are well- designed to suit the bill and are ideal for communication requirements at the time of emergency. They come in both wall- mounted and desk- top variants.

There are many companies in the field of telecommunication providing these services. Avaya phone systems, however, is one of the fastest emerging players in the industry that provide premium products to suit your requirements in the best possible way. There is a large number of business phones on sale in a wide price range as well as covering the most basic as well as the most recent technologies that the industry has to offer.

The Merlin legend phones are land-line phones on offer from Avaya phone systems, one of the leading companies involved in the manufacture and providing maintenance services for business phones. Coming from such a manufacturer, Merlin legend phones, like all other company's offerings are durable and well- presented. They come in a wide variety ranging from speaker phones, cordless phones, phones with digital display, receiver phones, single-line, double-line phones to many others. Merlin legend phones have all the characterstic features of a land line phone like speed-dial, flash, pause, mute among others. Apart from that, it has four to sixteen programmable buttons and can be connected to as many as twenty lines.
If a cordless phone is what your business requires, opt for the EnGenius cordless phone. The phone provides you with high degree of mobility and flexibility due to it's long range. This would, thus, prove to be an ideal choice, if your commercial establishment spans over a large area within which you need to communicate. The EnGenius cordless phone can operate for six hours at a stretch in a five mile open area and up to elven floors in an enclosed space. The cordless phone can, however, work for as long as fifty hours in the standby mode.

Every business has different needs to be catered to and thus, require to employ different kinds of phones. For instance, hotel industry, being in the hospitality sector heavily depends on phones for it's business. The calls for reservations as well as the communication within the hotel forms an essential part of it's everyday functioning. Hotel phones cater to the in- house guests in particular. Hotel phones are installed in all the rooms as well all the departments in the hotel.

Hotel phones have all the basic attributes of a phone viz. redial, hold, flash, mute, as well as the inbuilt memory to store the extensions to various services. The guest is able to avail these services by just making the call to the desired extension like the laundry or the kitchen or any other department.

Considering the nature of the industry, hotel phones are designed in a way to be user-friendly. Not only this, the easy and fast way of communication that has helped hotels to function smoothly and more efficiently.

The safety of your employees should be of prime importance to you. . These systems provide automated pre- recorded messages and proves to be vital at the time of an emergency, thus, saving precious minutes that prove to be crucial when some untoward incidence occurs.
The customers are vital for any and every commercial establishment and losing any could prove to be a fatal blow to your business. However, when the influx of client flow is high, it is virtually impossible to attend to each and every one of them, even if you happen to work at your highest efficiency. Again, this definitely does not make the situation any better, since it is least likely that the client would wait through the frustrating minutes just because you are busy.

This problem should thus be dealt at your part only so that the client stays till you are able to attend to him. A relatively easy and simple solution to the problem would be residing to the practice of music on hold. It essentially means playing music to cover up the silence while either the call is being transferred or you are busy dealing with some other issue or another client. This will not only lend you some time for the other job at hand but would also save you a prospective customer.

Phone recorder, is one of the many devices that is a must for any corporate establishment. There are many a times when you are not present at the desk due to work commitments or simply are not able to pick up the call since you are busy to attend any.

Again, there are many calls that are not important to be picked at that time but important enough to be answered to later. A phone recorder can come to your rescue in these situations. A phone recorder can record all the calls that are not received, directly to your hard drive. These recorders can operate up to ninety hours and can save as much as there is space in your hard drive.

These are not vital accessories, but significant enough to make or break a business. Therefore, take care of the details and the bigger picture would be taken care of automatically.

Teleconferencing is successfully being used in courts around the country to help lower court expenses. In 1999 the Oregon Legislature created the Office of Administrative Hearings to provide an independent and impartial forum for citizens and businesses to dispute state agency action against them. With more than 70 professional administrative law judges, they hold over 40,000 teleconference hearings a year for four large state agencies and approximately 70 small agencies, boards and commissions. Oregon is now the 22nd state in the nation with an independent central panel of administrative law judges.
Teleconference or telecourt provides states with a very efficient tool to hold court proceedings. As proceedings such as unemployment hearings get back logged, teleconferencing offers an efficient way to gather parties together. A typical use would be for all parties to dial a phone number to reach the conference bridge system and then use the docket number as the conference login. Using a docket number assures all parties involved in the case will meet in the right teleconference room. Calls can be recorded and archeived for future use. Features such as “Gavel” allow Judges or administrative people to place participants on hold or mute. Through DTMF tones hands can be “raised”. DTMF can also be used for signaling a yes or no and have the answer recorded.

Teleconference is also a GREEN technology requiring no one to drive to court. Cities and states are looking for ways to become greener and telecourt is an easy way to reduce congestion in the court room and on the city streets.

Sonexis a provider of conference bridges has been working with states like the State of Oregon to implement telecourt. For more information on how to use telecourt as a way to increase court hearings call Telcom & Data at 800-335-0229 or visit on line at http://www.conference-bridge.net/catalog/product/CMP50096.aspx

May 11, 2010 (Chicago IL) Telcom & Data announces new HD Software Based Conference Bridge--a revolutionary new line of full-featured HD-voice compliant audio conferencing bridges that scale from 24 to 10,000 concurrent users. WYDE, a new ACUTA Corporate Affiliate, will offer a special discount to ACUTA members on HD Softbridges purchased before August 30, 2010. The promotional pricing will be available through WYDE authorized resellers Telcom Data Since 1996 Telcom & Data has been providing cconferencing solutions to companies worldwide. The WYDE HD Softbridge supports leading HD voice codecs such as G.722, G.722.1, G.722.2 (AMR-WB) and Skype. “Not only does our new HD Softbridge offer features found only on expensive legacy bridges, but its robust API makes it easy to integrate enterprise and web applications with the bridge,” said Michael Eastman, Director of Sales for WYDE Voice. “Also, since the bridges are software-based, they eliminate the need for digital signal processing cards which are very expensive and provide a single point of failure for conferencing bridges.” WYDE offers the industry’s next generation of high-definition audio conferencing bridges. The new HD Softbridge supports not only superior high-quality voice codecs, but sub-conferences, lectures, Q&A, operator assistance, real-time active speaker notification, conference broadcast, and additional technology that guarantees voice quality even when network congestion reduces bandwidth availability. WYDE Voice’s HD Softbridge can be scaled according to a customer’s regional need and internet capabilities via a single stream connection to enable regional, national, and international conference calls over geo-distributed areas. The HD Softbridge can scale to support even the largest conference providers with full mission-critical capabilities. The HD Softbridge is in production with a number of WYDE’s largest customers, enabling them to create very intuitive, powerful, and brand-specific user interface experiences. WYDE’s HD Softbridge is the industry’s lowest cost conference bridge, and runs on off-the-shelf Dell servers. Premium options available include a flash-based host interface and web sharing. Also, included with the WYDE bridge is a 60-day trial of the Peerport hosted teamwork service which seamlessly integrates with the HD Softbridge and provides the additional capabilities for messaging, calendaring, action item tracking and document management integrated together in a private community environment. To learn more about Peerport, visit www.peerport.us. About WYDE Voice WYDE Voice is the winner of the prestigious VON Top Innovator ‘Best in Show’ Award, for its high-quality, high-capacity conferencing bridges. It develops HD voice applications for organizations of all sizes. The company offers turn-key products with customizable features at the most cost effective price point on the market. WYDE Voice specializes in bringing high-quality voice to complex, multi-speaker and multi-listener environments. For more information, visit www.conference-bridge.net or call 800-335-0229.

For maintaining proficiency in communication, there is a need to have proper communication systems to be installed in the organization. Communication is the basic requirement for an organization to function in harmony and coordination. To further enhance the organization's communications use SoundStation phones. These are the phones which are designed for the purpose of conference calls.
Teleconferencing helps business organizations to hold conferences without much fuss. It provides a global platform to hold conferences and discuss on important issues. SoundStation phones are manufactured by Polycom, the world leader in telecom business. These phones are in popular demand all across the world as they have all the required features like: pause, mute, hold, flash, redial, speed dial, volume control, caller id, wide display panel with extended back light and in-built phone memory for storing phone numbers and extension numbers.

Apart from the standard features, SoundStation conference call phone is also known for its resistance feature. That is, this phone is resistant to all kinds of disturbances that are caused by wireless equipments like: radio, mobile phone, etc, present around the phone. This facilitates smooth and hassle-free conferencing. There is a sharp increase in conference phone usage as it helps business time and money. This is so because, it enables the end user to actively participate in the conference without being physically present at a common venue.

IP office system is another very important communication tool for both business and non-business organizations. It is a composite system which offers some very important features which makes communication an easy and convenient affair. It includes a phone system which is like any other phone with all the basic features. The only difference is the mode of connectivity. It provides connectivity with the help of World Wide Web.

IP office system also includes a unified messaging server for voice mails, e mails, fax messages, call recording, etc, a conferencing solution which helps in secure, easy to use and very cost-effective conferencing. It is ideal for team meetings, client conferences, training, etc. Thus, having such a system provides a complete solution to all your office communication needs.

Having these high tech communication systems is another thing and maintaining them is another thing. They require regular maintenance to ensure effective functioning. For example: Data cabinet is one such telecom accessory which safeguards the servers and helps in placing them at one common place.

Data Cabinet provides an enclosure for housing servers, telecommunication equipment, computer hardware, LAN equipment and other electronic equipment. It saves these equipments from dust and at the same time, provides enough ventilation to keep the systems cool. The bottom line is, communication is extremely important and thus, requires proper attention.