Monthly Archives: January 2015

Communication is a double edged sword; an effective communication can lead to good and smooth personal and professional relations and a misleading communication can lead to chaos and confusion. video conferencing solutions help in having a free flow of communication.
Video conferencing solutions help in simplifying communications globally. These systems provide its users a platform with which more than two people can have disturbance-free communication. It is very fast and easy to use medium for national and international electronic conferences.

Desktop video conferencing is different from the regular video conferencing. Video conferencing is a process by which more than two people come together with the help of video conferencing equipments to conduct online audio and video conferencing, that is, the participants can clearly hear the fellow participants along with the digital visuals of the speaker.

desktop video conferencing is done with the help of a computer system with active internet connectivity, high resolution webcam and microphone attached with headphones. There are certain popular softwares which need to be installed in the computer in order to support video conferencing.

One can participate in the conference only if he / she have been invited by the host. With the prior notice to the fellow prospective participants, the host can ensure the active participation of all members. Video conferencing solutions on the other hand use different equipments.

Some of these equipments consist of a set of high resolution camera set up, monitor for visual output, and microphones and headphones. There are different categories of video conferencing solutions in order to suit various demands and needs of different individuals and organizations. Big, medium or small; telecom products are designed while keeping in mind the usage and budget constraints of the end user.

Phone voice recorders is another telecom product which is in high demand. This is in high usage in Business Process Outsourcing as it helps the end users in recording the calls for the supervision and quality check of customer care executives.

phone voice recorders is also very helpful in maintaining the track record of all business calls and safeguards its users from baseless allegations, misunderstandings and unnecessary confusion. It is one of the best ways to support any type of investigation and to tackle fraudulent activities. In order to stay connected globally and do business world wide, one needs the effective and efficient support of high tech communication systems to do business in harmony and coordination with the related departments.

IT industry plays a great role in the smooth functioning of the business organizations and for that matter, all kinds of organizations as communication is one of the most important pillars upon which the whole personal and professional networking is standing tall. Business phone systems are proficient business communication tools which offer various facilities for hassle-free communication.

Business phone systems are best suited for building up internal connectivity which helps in coordination among various different departments of an organization. They are specifically designed keeping in mind the demands of the modern day business man. The phone equipments used for business communication have all the basic features like pause, mute, flash, speed dial, redial hold, caller id with back light display, in-built phone memory for storing all important phone numbers and extension numbers.

Avaya systems are one of the most trusted and reliable brand among the phone systems which are involved in the constant innovation in the telecom products which are revolutionizing the communication scenario. It offers analog phones, cordless phones and speaker phones which have great demand in all across the world.

Avaya systems make productivity and efficiency soar in your office. Covering every type of phone system technology from the most basic to the most advanced, Avaya has solutions to all your needs, to do business communication in the most cost effective manner.

Desktop video conferencing is one of the most economical methods of having online conferencing with the use of the World Wide Web. The set up required for performing such conferencing requires a computer system with an active internet connection, high resolution web cam for capturing the visuals of the speaker as well as the listeners, and high definition microphones attached headphones for crystal clear voice input and sound output.

Desktop video conferencing is not that hard to perform as it can be easily performed by any individual who has the basic knowledge about computers and the respective software that's been installed for the conferencing to be possible. This is one of the popularly used mediums of conducting conferences and meetings as it provides the end user with the facility of attending all his conferences without actually being physically being present at the conference venue.

This saves a lot of time and money which the business organizations otherwise would have spent on business traveling purposes. Thus desktop video conferencing is the most economical and viable option to opt for all the conferencing needs.

The housing market is tough and the competition in Real Estate is even tougher.
How can a Real Estate office build a Top Real Estate Team? Do you lower profits and offer them to your agents? How can you attract and retain better agents without it hurting your bottom line?

Attracting and retaining a better team can be difficult. How do you differentiate yourself from all the other real estate offices in your area? Technology can be the key that separates the best from the mediocre. Real Estate companies using typical digital and analog phone system cannot take advantage of VoIP technology that can help their agents work smarter and better. Most Real Estate agents spend a considerable amount of time outside the office relying on cell phones and laptop computers. (Everyone is doing this) This creates a gap between the customers, the office and the agent. Using IP Technology, Real Estate offices can build a virtual system that can unify communications and better serve your customers and agents.

How? Unified Communications.
IP Technology is everywhere including your agents homes, Starbucks, McDonalds, Hotels and many more locations. On top of that service providers such as Verizon , AT&T and Sprint offer nationwide subscription services for wireless internet access. Where ever internet access is available your agent can be connected to the office phone system as though they were in the office. Agents from outside the office can cover calls, intercom, make calls, check voice mail messages and anything else they can do over the office phone. This provides a layer of transparency to customers calling in. The customer can call and reach an agent no matter where they are calling just one number. This can help control and track calls and make sure that customers are being followed up on.

User Controllable Features and Call Routing:
A web portal that would allow and agent to change and rout their calls as they want. IP phone systems come with web portals that would allow a user to log into their phone set up and rout calls. The agent can have calls forwarded to their cell phone, home phone, Softphone on the Laptop or office phone with only one voicemail box.

Direct Inward Dial Numbers allow each agent to have their “own number”. Phone calls and faxes are automatically routed using direct Inward dial numbers. DID numbers are not just for larger organizations and can be purchased in blocks of as few as 10 numbers. DID numbers can cost as little as .02 cents per number per month in some areas like Chicago.

Unified Messaging
Unified Messaging allows voice mail and email to fax messages to be sent directly to the agents email address. From a cell phone, PDA or Laptop voicemail and important faxes can go directly to your agents. Voicemail messages can be played as a .wav file through any media player. Faxes are sent to an email as a .PDF or TIFF file. Copies can be sent to a central location as well. How many calls do you receive a week from an agent that is waiting on an important fax. The other thing that agents love about this is it keeps important client information confidential and out of the hands of others. Ask any agent if this would be import?

Lowering the cost of doing business.
Finally an IP Phone system can help lower phone costs by taking advantage of newer phone services such as SIP , PRI and telephone over Ethernet technologies. Each of these services can help you reduce over head when compared to regular analog phone lines or older T1 service.

IVR systems for Voice descriptions of listed properties.
IVR or Interactive Voice Response systems are not new but they are much more affordable. IVR can get information on listings quickly to customers. Listings can offer a listing number that when a customer calls they can get automated information on the property. The system can also retrieve information including call back number and customer name.

If you have been wondering how to attract and retain better agents print this out and at your next meeting ask your agents if their opinion on how they would like to be able to take advantage of technology that can help them sell more.

For more information on transforming your office and attracting the best agents call us at 800-335-0229 ext 152 or visit us at www.telcom-data.com

Communication is the essence of the human existence. It is necessary for interaction and exchange of thoughts, beliefs and idea between individuals belonging to different caste, color, creed, region and religion. Conferencing phone is one way of having a virtual conversation between more than two people at a given point of time. As the name suggests, this type of phone is meant for conferencing purpose.
Conferencing phone provide the end users with a common platform to discuss any topic, issue or subject with the fellow conference members. The companies spend a lot of precious money and time on traveling for important conferences and meetings. With the use of these phones, a lot of money and time can be saved as they provide the facility of having crystal clear conferencing without being physically present at the conference location.

Conferencing phone is specifically designed keeping in mind the challenges faced by the modern day conference user and have all the standard features like: pause, flash, mute, redial, speed dial, volume control and in-built phone memory for storing important phone numbers and extension numbers. The unique feature of this phone is that, they are resistant to any kind of disturbance that is caused by nearby present wireless equipments like radio, mobile phone, etc.

Scitech is one of the most demanded brands in analog hotel phone industry. The Analog Hotel Phones are designed for economy, durability and style. Its features include programmable speed dials, data port, speaker phone, message waiting light, and volume control. These phones are ready to install and are highly user friendly. These phones come in various models and colors which the buyer can choose from, as per his tastes and preferences.

There are various phone types which Scitech phones offer to its clients. Some of them are as follows: single line slim phones, single line speaker phone and single line head set ready speaker phone, etc. all these phones have all the basic features but they do have different uses as per their model name.

Rack cabinet is the most important accessory when one talks about placing installing and maintenance of servers. These racks are specifically designed for keeping large number of servers which are used in all business organizations. These servers are needed for the intranet and internet connectivity for the office computers. Theses racks offer the servers good mobility and keep them free from dust and keeps them cool as they have sufficient openings.

Emergency Phones, or Call Box, are an important part of any emergency communication system for providing fast access to help. Emergency phones are available for a variety of applications including university campuses, shopping malls, parking structures, freeways and more.

There are several different types of emergency phones depending on the function and location of the phone. There are also analog and IP emergency phones available. An emergency phone should be able to help persons with disabilities and be ADA compliant.

Even though most of the popularity of cell phones is high emergency phones are absolutely necessary. An emergency phone can provide a push to talk feature for instant communications also emergency phones can be mapped and easily located. A cell phone user in an emergency often cannot provide specific location information.

The push to talk feature of emergency phones is provided by either a ring down circuit or by an automated dialer. Both types of phones are available depending on the requirements. Emergency phones that can take advantage of ring down circuits are less expensive then phones with automated dialers built in. An emergency phone can also be activated when a handset goes off hook. Using an emergency phone is the same as calling 911. When a call is made from an emergency phone, the Dispatch Center is automatically notified which phone is in use and can dispatch fire or police personnel to the appropriate location even when a caller cannot speak.

Emergency phones can be deployed with a variety of features including strobe lights, weather proof casings, vandal proof enclosures; they can be mounted with CCTV cameras, offer brail and other attention getting features. For more information on Emergency Phones or Call Boxes please visit www.telcom-data.com or call 800-335-0229.

From the Desk of Ricardo Trinidad

Every month it comes in the mail and every month it gets paid. In fact the phone bill is one of the last things a business stops paying before it goes out of business. Even though phone bills are paid monthly they are rarely scrutinized and even if they are only the most obvious of errors are ever fouind. The bottom line is your phone company makes mistakes and when it does you can bet the mistake is going to be in their favor.

How much is over billing costing you? Did you here about the record
$ 218 billion dollar phone bill one man had? He received his phone bill in several boxes. Although this is over billing in the extreme over billing happens every day. There have been many many cases of businesses paying for services that have been canceled long ago but never removed from the monthly phone bill. A phone bill audit can look at existing services, tariffs and rates and find billing errors. Once errors are found a phone bill auditir can work with your phone company to obtain a credit. A phone auditor is not paid unless a credit has been received. A credit check is written directly to the business. For more information on phone bill audts click here.

Communication is of prime importance when it comes to getting connected to the world around us. Aristotle, the great philosopher said,  Man is a social animal . This is a very true statement as we humans can t live in solitude. Analog phone is one of the ways to communicate with our fellow human beings. Similarly, working in a team is very tough without having sound communication facilities. Its absence creates chaos and confusion.
Analog phone is of immense use in every kind of business as well as non business organizations. It is used for both personal and professional use. This phone is single line phone which is used in homes, hotels, hospitals, restaurants, banks, educational institutes and all other places where there is a need to communicate in an easy and convenient manner.

Analog phone is very affordable and easy to purchase as there are many private service providers which are involved in providing installation and maintenance services for the convenience of the end users. It comes with a large variety of features including; caller ID, speaker phone, data ports, speed dial, hearing impaired, message waiting light, and HAC/ADA-compliant volume controls.

Hotel phone is specifically designed for meeting the challenges that are faced by the modern day hotel staff and the hotel guests. They provide effective connectivity to all the rooms with the hotel s reception and are designed for intercom purposes which save a lot of call cost. These phones are used by the hotel guests for calling at room service, laundry service, room cleaner, etc. Basically, it provides convenience of smooth and hassle-free communication between the sender and the receiver of the information.

Hotel phone comes under analog category only. It is highly user-friendly and very simple to install and needs no maintenance as they have long durability and runs on the electric current supplied by the active telephone connection. It is available in single and double-line speaker phone and feature phone models with 0, 3, 5, or 10 speed dial keys.

Server racks cabinet is very useful for keeping large number of servers in a very systematic and easily manageable manner. These racks have wheels beneath them which provide them convenient mobility as these servers are not that light to carry from one place to another.

Server racks cabinet can be designed as per the requirement of the client as the most important thing is the user s comfort and ease while using the cabinet. It protects the servers from dusts and it s designed with enough room for air as the servers gets heated up.

Avaya is pleased to make available an IP Office Migration Program designed to provide a compelling incentive for customers to purchase a new IP Office system when migrating from an Avaya legacy system. This program can be applied to all sales opportunities that involve a migration from an existing Avaya legacy system including Partner, Merlin , Merlin Legend, Merlin Magix, and Definity systems) and provides a 10% discount off NPL on eligible IP Office material codes of the sale. This offer cannot be combined with any other Avaya specific rebate and/or promotion offers, including pricing discounts received through Avaya special bids. This offer cannot be combined with the current Avaya Financial Services “0% - 3.99% Finance offers.
Avaya reserves the right to change or cancel any portion of this Program at any time.

For more information visit http://www.telcom-data.com/avaya-ip-office.aspx or call Telcom & Data at 800-335-0229 etx 152

Telcom & Data a providor of Avaya phone systems and service in Chicago, is celebrating it’s 14th year at it’s new location 200 N LaSalle St Chicago Il 60601. By opening up here in the heart of downtown Telcom & Data is closer to many more customers. Being close to customers here in Loop is important because it speeds up response times and lowers the over all costs of service calls. Most other telephone service companies are driving in to Chicago from the suburbs.There are usually trip charges that can be as much as an hour or more which can double a typical service call charge. If you couple that with parking a 15 minute service call can costs hunders of dollars.

Besides providing Avaya phone systems and service Telcom & Data also offers VoIP phone systems including NEC and Allworx, Polycom Video and Audio conferencing solutions, Great Lakes Data Racks, Voice and Data cabling, voicemail systems, call loggers, and conference call systems.

For immeddiate service in Chicago call 312-432-1192 or for service through out the US call 800-335-0229. Or visit www.telcom-data.com

The hustle and bustle of our survival has increased the need for communication like never before. Due to its importance in our lives telecommunication has become an ever growing industry with big and small players trying to introduce new products with new technology such as GPS phones, social networking websites, SoundStation and many other things. Everyone wants a piece of the big telecoms pie.

Internet Protocol has enabled people to communicate in different parts of the world without actually meeting them. It has equipped to have audio as well as video conferences with real people in virtual reality. An IP phone allows users to make telephone calls using the Internet or private IP networks like that of a company. IP Conference Phone are easy to handle (generally chord free), dial using assigned name or ID, have to be locally stored, have network based directories, can connect to more than one person at a time to enable conferencing, carry call transfer or call hold features and very much in use in areas like delivering weather report, attendance in schools & offices, delivering live news etc. They are extremely handy in official and business uses, especially when used with hotel phone.

Telecom products are not only applicable in manufacturing industry but also in service industry. One domain of service industry which has particularly utilized the benefits of telecom products is the Hotel industry. We can say that in today's times, hotel industry has become irretrievably dependant upon telecoms products. Hotel phone proves to be the lifeline of a standard hotel. The range of these phones include intercom phones, (connecting various rooms and departments of a hotel), VoIP conference phones etc. These phones enable the customer to avail and the hotel to provide the best possible services and give them personal attention.

Nowadays there are continuous developments going in the field of telecom products and one of them is SoundStation phones. These are the latest conference phones which are advanced in features and functions. These are the best conference phones as it provides its users with digital sound clarity, longer connectivity, long range of speaker phone, bright back-light, etc. Along with such amazing features it also offers its users the advantage of having resistance from the interference caused by nearby mobile phones and all other distracting noise from wireless devices. With the use of the high-tech products like IP Conference Phone, the telecom industry is approaching its peak as far as technological advancements are concerned.