If you are a user of Polycom’s SoundStation2 and need to place a 3 party conference call on your Partner ACS, Merlin Legend or Merlin Magix phone system you probably can’t make a conference call. When you press the conference button nothing happens. This is because the Soundstation conference phone is set to factory default settings and needs to be adjusted. You will need to adjust the conference flash rate or recall flash rate in order for the conference feature to work.
On the Polycom Soundstation you can adjust the timing of the Flash delay to 75, 100, 300, or 600 milliseconds. The 600 Millisecond settings sees to work best and will allow the conference function key to operate.
Directions are as follows:
1.Press the Menu button, choose Admin
Setup and press the Select button,
enter the passcode (if required)
and press the ENTER soft key.
2. Choose Phone System followed by
Flash Timing from the available options
and press the Select button.
3. Use the <- and -> soft keys to step
through the available Flash Timing
options and select 600 milliseconds.
4. Press the SAVE soft key to save
changes. You may press the Exit
button to cancel your selection.
5. After about 15 seconds you should
hear the tone, and you should see
READY appear on the console’s
LCD screen. This indicates that the
console and base station have reconnected.
The new settings will now
be active.
To place a 3 way conference call dial your first number after the party answers press the conference button once and this will place the first call on hold and will also provide a second dial tone. dial the second number and when the second party answers press the conference button to connect both parties.
If you require more than two conference parties on a single conference call check out the affordable Multisuns 8 port conference bridge which allows you to connect up to 8 people in to a single conference call.
For more information about Polycom, Avaya or Conference Calls call 800-335-0229 or visit www.telcom-data.com
From the desk of Ricardo Trinidad