Merlin Legend Voice Mail Failure

If you are an owner of the AT&T, Lucent or Avaya manufactured Merlin Legend Phone System chances are you have or will be experiencing a voice mail outage. Voice Mail failure is to be expected just as with any other computer failure. The system contains a hard drive that is constantly running. Eventually all moving parts crash and the Merlin Legend Mail, Merlin Messaging, or Intuity Audix voice mail systems are no exception.

What to do if your voice mail system fails?

If your auto attendant is programmed to answer all calls you will want to call your vendor to change programming so calls can be answered the old fashion way.
The next thing is to get a replacement voice mail system. There are a couple of options.
1. Purchase a refurbished replacement system.
2. Purchase a new Windows based PC voice mail system.
3. Have the system repaired. (Takes about a week.)
3. Purchase more post it notes for manual message taking.

Purchasing a refurbished replacement voice mail system is easy and inexpensive but you might want to ask your self how long you plan on keeping the phone system. If you are going to hold on to it making an additional investment in outdated technology might be OK. The replacement voice mail system is a proprietary system manufactured specifically for your phone system.

Purchasing a new PC based system would add additional features and allow you to re-use the voice mail system should you decide to upgrade the phone system in the near future.
PC based voice mail systems such as DuVoice provide not only sophisticated messaging but also unified messaging features so voice mail and fax messages are sent to your email. Voice mail messages can be played back from your PC speakers as a .wav file and fax messages are viewed as a .tif file.

Telcom & Data provides service technicians as well as new and refurbished voice mail system options.

You can call them at 800-335-0229

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