Telcom & Data Announces Allworx VoIP Phone System Software Upgrade for Allworx Customers

Telcom & Data, a leading provider of business phone systems, is proud to announce Allworx's new System Software upgrade. Allworx is focused on manufacturing VoIP phone systems that can help small businesses increase sales, enhance customer support and improve productivity. The software upgrade delivers on Allworx's commitment to providing the most user-friendly business phone systems on the market.

The Allworx System Software upgrade is an exciting advancement in the telecommunications industry with many innovative features. For instance, enhanced disaster recovery features have been added. If a user’s primary server becomes unavailable, Allworx phones can now automatically connect to up to four backup servers. The Allworx System Software upgrade gives users the capability to import customized on-hold music without using expensive external equipment. The improved call transfer process is another key highlight. Users can simply press one pre-programmed extension button to transfer a call, reducing caller wait time. Agents can choose from five customizable “busy reasons” when they are not able to take a call (i.e., break, lunch, research, meeting). Additionally, the software allows every handset to be configured to light the phone’s visual indicator when the phone is in use. This feature prevents co-workers from disturbing agents during important customer calls.

Ricardo Trinidad, president of Telcom & Data, said “Allworx systems are great because they are so user-friendly, allowing companies to concentrate on what's really important to them - their business and their customers. That's why we use an Allworx system in our office.”

Telcom & Data is one of Allworx's leading Platinum APEX ("Authorized Partner of Excellence") dealers. The Allworx APEX program is offered to those select partners that have proven their dedication and support to Allworx and their commitment to driving IP-based telecommunications systems forward

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