Customer Service

With a network of over 1600 technicians, no matter where you are, Telcom & Data can provide you with installation and on site repair and trouble shooting services for your Avaya, ALLworx, Nortel or NEC phone system.

Whether you have an IP Office, Merlin, Partner, Merlin Legend, Merlin Magix, Definity or Communication Manager Telephone system we have the expertise to help you. If you are relocating and need your system moved call us. We can have you up and running with out missing a call.

If your system is down Telcom & Data has the parts and service techs to get you back up a running in no time. Call us at 800-335-0229. We answer our phone live and can help you immediately.

Configure a Business Phone System

Need a business phone system? Fill out the form below to receive your FREE quote by email. If you prefer to contact us by phone, please call 1-800-335-0229. We promise to never share your information or send you spam. So what are you waiting for? Your phone quote is free and there is no obligation to buy. Other phone system quote sites are nothing more than sites that sells your contact information making you the target for lots of phone calls and emails. Since 1996 Telcom & Data has been providing both premised based and Hosted phone system solutions from Avaya, Allworx and Polycom. We also offer Phone System Leasing and Emergency Phone System Installation or replacment.

Phone System Quote Generator

Choosing the correct business phone system is critical to your office's performance and one of the most fundamental elements to your company.

  • There are many factors to consider when buying a system, such as:
  • Current capacity needs while planning for growth
  • Features needed, such as voicemail or messaging on-hold
  • Additional products needed, such as headsets and conferencing equipment
  • Compatibility with current equipment

Telcom & Data can find a phone system that supports all the features your business requires. We provide personal attention to your needs at prices that can't be beat.

Telcom & Data is proud to present our full line of business phone systems that are guaranteed to please any situation in every environment. We have a broad selection of products to meet the demands of each and every customer that requests our services. Whether you are a small business or a multi-million dollar corporation, Telcom & Data can help you find the perfect phone system that will address all of your needs. From our quality Partner phones to our NEW VoIP Systems, Telcom & Data is your #1 choice for business phone systems. At Telcom & Data, reliability is a promise, an underlying philosophy, and a prominent goal in our day-to-day operations.

How to Buy

How to Buy

Placing an order at telcom-data.com should be quick, easy and above all, secure. Follow these steps to complete your electronic order.

Adding an Item to the Cart:

Once you have found the item you want, simply click the "Add to Cart" button.

Changing Item Quantities:

If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, click on the link that says "Change". This will allow you change your quantity to the desired amount.

Deleting Items:

If you wish to delete an item, just click on the link that says "Delete", it will automatically delete the item and update your cart.

Completing your Online Purchase:

When purchasing telcom-data.com products online, Secure Online Ordering is enabled by clicking the "Proceed To Checkout" button. This link will take you into a secured area where telcom-data.com will guide you step-by-step through the order process to complete your on-line transaction.

Purchase Orders:

Telcom & Data will gladly accept your companies purchase order. Please fax your purchase order along with credit information including 3 references to 414-744-5804. Upon review of credit information Telcom & Data will notify you of acceptance and will ship your order immediately. Telcom & Data also offers terms and leasing on large ticket items.

Tech Support

If you require immediate assistance you can purchase tech support by calling 800-335-0229.

We provide technical support for a variety of business phone systems and voice mail systems.

Support is provided for the following business phone systems: Definity, Partner, IP Office, Spirit, System 25, Merlin Magix, Merlin Legend, Merlin 410, Merlin 820, Merlin Plus, DuVoice, KeyVoice.

Support is provided for the following voice mail systems: DuVoice, KeyVoice, Partner Mail, Partner Messaging, VoiceMail Pro, Merlin Messaging, Merlin Legend Mail, Definity Audix, Intuity Audix, Vosys.

Cabling Installation

Need fast, reliable phone installation service?

Since 1996 we have been providing nationwide telephone system installation and support. We specialize in Avaya, Allworx, and NEC Spherical systems. Telcom & Data is equiped to handle up to the very largest projects. We can provide complete turnkey installation including voice and data cabling, Dmarc extensions, ordering of phone circuits, installation, programming and training.

Our technical group is up to the challenges that quick moves or rapid deployments require. Telcom & Data provides rapid deployments for large nationwide customers in retail, restaurant and hospitality industries.

Coordinating installations can be problematic but Telcom & Data Inc. has the experience to make your next project a breeze. We have a network of over 1600 technicians and can provide complete detailed quotes on any job.

  • Complete, Turn-Key Voice & Data Cabling System Design& Installation
  • Solutions for Small Offices, Open Offices, Plant Floors, & Multi-Story
  • Voice and Data Cabling Cat 3, Cat 6 Cat 6E and Coaxial
  • Lightning & Power Line Protection Solutions
  • Cable Management
  • Rack-mount & Enclosure Systems
  • System Analysis & Troubleshooting
  • Routers and Hubs
  • Cable Certification Testing

Call us at 800-335-0229 for service! Find out what we can do for you.

Maintenance

3 Ways to Save On Phone System Maintenance:

  • Fax a recent statement from your current maintenance provider to (414) 744-5804 or
  • Fill out the Maintenance Quote Request form below* or
  • Call us at (800) 335-0229 to speak with a maintenance specialist

Maintenance Quote Request

Highlights Of Telcom & Data's Signature Service Maintenance And Support

Our Signature Service Maintenance and Support is trusted by:
  • Hospitals
  • Law Offices
  • Insurance Agencies
  • Restaurants
  • Hotels & Motels
  • Real Estate Agencies
  • Manufacturing Plants
  • Non Profit Organizations
  • Software Consultants
  • Other Service-oriented Industries
Why have maintenance on your telephone system?
  • Alarm Monitoring: 24/7 security.
  • Budget and Savings: If a major outage occurs, the monthly maintenance plan would cover such an occurance instead of a costly unplanned system outage.
  • Peace of Mind: Knowing that your system is covered, is maintained, and that a plan eliminates costly repairs.
  • Faster Response Time: Priority customer status for the fastest response time for service.
  • Free Preventive Visit (PMV): Our PMVs ensures your system will stay running smooth.
  • 10% Rebate: Telcom & Data will rebate 10% of your total maintenance payments towards the purchase of a new system.

Telcom & Data offers complete phone system maintenance, upgrades, and repairs in the U.S., Canada, and Puerto Rico. Our Signature Service Maintenance and Support covers all parts and labor. Or maintenance is superior to most maintenance packages because we assign a technician to each account. Does working with a technician who is familiar with your phone system appeal to you?

Phone System Leasing

We can help you get the equipment you need... when you need it.

Business Phone System Leasing allows you have tax benefits with lease payments - your payments may be fully deductible.

  • Leasing permits 100% financing with no down payment, so you get the equipment you need without a major cash outlay. With leasing, you can arrange long, flexible terms with low monthly payments.
  • Leasing lets you put your equipment to use immediately to generate revenues - with minimum budgetary impact.
  • Leasing conserves valuable company working capital and preserves your bank credit lines.
  • Lease payments are fixed, not adjustable - you don't have to worry about floating interest rates.

Get a FREE Lease Quote Now

Why Marlin Leasing?

Because We Offer...

  • Fast, easy approvals for every size business from start-ups to Fortune 500 companies
  • Leases for State, Local, and Federal Government clients
  • Lease options for every strength of credit
  • Master Lease structures to consolidate additions during complex UC/OCS or IT rollouts
  • Leases for non-telecom equipment and software too!

You want to work with leasing individuals who truly understand your business and the unique needs and concerns you face. You want to work with leasing experts who are creative, responsive, resourceful, committed and available. You want to work with partners who build relationships not just business deals. You want to work with Marlin Leasing.

Call Us Today at 800-335-0229

Telephone System Repair

Telcom & Data Inc. has a fully integrated testing, repair and refurbishing facility specifically for AT&T, Lucent and Avaya business telephone and voice mail systems including Definity, Legend , Merlin, Partner and Spirit.

  • We use advance testing equipment that detects a component's design weakness for subsequent redesigns or replacement with improved components
  • Minimum 24-hour burn-in period simulating real world conditions to prevent future failure
  • Exclusive chemical paint process that restores original luster to plastic casings
  • Conditional, anti-static repair center which protects sensitive equipment

Time is of the essence when equipment needs repair or replacement. That's why Telcom & Data Inc. has several time-saving programs to speed up repairs and minimize downtime:

  • Extensive inventory of in-stock parts and related peripherals
  • Emergence same-day repair service
  • Innovative Advanced Replacement Program for 24-hour delivery of replacement parts
  • Standard turn around within 10 to 15 business days for non-emergency repairs Longer, more Extensive Warranties

Telcom & Data Inc. offers repairs and equipment with complete satisfaction guaranteed and extended warranties such as:

  • A 12-month warranty.
  • Emergency-Replacement Guaranteed on all critical components
  • Completely reconditioned equipment and components offering improved performance and longer product life
  • For superior repair and refurbishing of your telecommunications equipment and components

At Telcom & Data Inc., we are eager to provide services for you. We firmly believe that our various solutions will reduce your cost-structure and improve your customer base. Get ahead of the competition, Telcom-Data is with you.

For superior repair and refurbishing of your telecommunications equipment and components Call us at 1-800-335-0229 or Fax 414.744.5804

Primary Rate Interface (PRI)

What is an ISDN PRI?

Many telephone service providers have been talking about it lately. PRI or Primary Rate Interface is an ISDN equivalent of a T1 circuit. Most businesses users currently use POTS lines. Plain Old Telephone Service or "POTS" Lines are the standard analog line provides local dial tone for the small to medium size business. They are used for such things as making and receiving telephone calls, faxing, modems, security systems and credit card/ATM machines. For each POTS line there is a port in the phone system. Costs associated with POTS lines very from region. POTS lines carry monthly fees and taxes associated with each line. This can add up to be very expensive. POTS service is also referred as switched service. The rule of thumb is at 10 POTS lines with DSL or Cable there is a break even. Anything over 13 Pots lines you can start to experience real savings.

ISDN PRI digitally delivers your local, long distance, Direct Inward Dial (DID) and internet service over one 4-wire interface. Your ISDN PRI T-1 has 23 channels that move voice and data along nicely at 64 Kbps. Consolidation makes sense because you reduce your network costs by incorporating ISDN PRI into your existing telecommunications blueprint, thus eliminating POTS line charges to the local exchange carrier. The D Channel is the 24th Channel. It constantly communicates with the Central Office ensuring the proper bytes and uninterrupted transmission.

Get a Free Quote on PRI/T1 service!

Shopping for ISDN PRI and T1 phone service has never been easier! Prices for T1 and ISDN PRI services keep going down and looking for a better plan can save your company thousands of dollars. Telcom & Data works with hundreds of carriers to provide you with plans that can include unlimited calling, voice and data over a single circuit, special calling plans and rates to foreign countries. Telcom & Data can find a plan designed specifically to your calling needs.

Why waste time with having several sales people coming by your office? Our on-line service can provide you with the best quotes on voice and data services for your area - fast! We can also provide complete coordination and implementation of a new ISDN PRI or T1 circuit. Since 1996 we have helped thousands of customers save money and receive better service and features.

PRI Quote

Adding a T1 or ISDN PRI to your existing phone system can provide additional features as well as lower your phone bill.

ISDN PRI can send both DID and Caller ID functionality to your phone system. Caller ID or ANI for Automatic Number Identification is great for all sorts of businesses that want to improve customer service and track phone calls. Most of today’s customer relation management software used the caller ID information to do screen pops that bring up the customer’s record on the PC before you answer the phone.

Direct Inward Dial can also enhance a customer’s experience by having them go directly to the appropriate department or person. Without DID numbers everyone has to dial the main number and then calls are distributed from there. This can cause bottle necking and placing customers on hold. If you are not answering the phone live then you are having auto attendant giving lots of boring instructions on what to press to get the caller where they want to go.

Integrating ISDN PRI to a phone system requires a PRI integration card for your phone system. Most PBX or Hybrid PBX system have an integrated PRI card or circuit board that interfaces the PRI circuit to the phone system. Check with your Phone system manufacturer. If you have a Lucent or AVAYA phone system including: Merlin Legend, Merlin Magix, Avaya IP Office or Definity PBX, there are PRI interface circuit boards available ISDN PRI Installation and provisioning for any Avaya phone system can be arranged by calling Telcom & Data at 800-335-0229.

Chicago Phone Systems

Phone System Quote

For over 14 years Telcom & Data Inc, has been providing Chicago area businesses with fast reliable phone service and support for Avaya manufactured IP Office, Partner, Merlin Magix, and Definity phone system parts and service. In many cases upgrades are still available for these systems to provide additional features and benefits. Newer technology such as Unified Messaging, VoIP, SIP Trunking, Call Accounting and Wireless solutions can easily be added to your current Avaya phone system.

In addition to Avaya phone system parts and upgrades, Avaya phone system services are available nationwide. Service for any Avaya manufactured phone system can be scheduled by calling 312-432-1192.

In addition to Avaya phone systems Telcom & Data can provide, Paging Systems, Voice Mail, Message on Hold, Long Range Cordless Phones, UPS Battery Back Up, and voice and data cabling.

For immediate help call 312-432-1192

Para Español Oprima Aquí

Bienvenidos, Telcom & Data es su recurso con la mas alta innovación en telecomunicación para negocios y el gobierno. Nosotros tenemos la variedad de productos que le ayudara perfeccionar su negocio incluyendo la mas prestigiado AVAYA comunicación sistemas para negocio grande o pequeño. Otras soluciones incluye unified messaging servers, Sistemas de telefonica VOIP, call accounting, call center software, sistemas de conferencia, loud speaker paging system, uninterruptible power supplies y personnel alerting systems.

También tenemos productos de fabricantes de AVAYA, Alpha Technologies, Polycom, Duvoice, Forum Communications, Bogen, Wheelock, Viking Electronics, Plantronics y Trisys Communications.

Los invitamos que nos visite en nuestra pagina de Internet o llámenos al 800-335-0229 / 312-432-1192 en donde encontrara servicio inmediato y atención personal

Nosotros hemos diseñado nuestra pagina de Internet para realizar y respaldar nuestro servicio. Tenemos gran cantidad de recursos para ayudarle obtener servicio, partes y reparaciones de productos nuevos o reconstruidos. También puede obtener servicio técnico por teléfono llamando al 800-335-0229. Por favor llámenos para cualquier servicio de teléfono o sistema de Teléfono!

30 días de garantía o se le regresara su dinero

Nosotros garantizamos su satisfacción en todo nuestro producto de TELCOM-DATA. Usted puede regresar cualquier articulo (excluyendo software y ordenes en especial) dentro de 30 días de recibir el producto para un reembolso total (menos envió y aplican recargos del 20% por retornarlo)

Por favor a note…. Si pago por cheque, TELCOM-DATA le regresara su dinero en la manera más conveniente así sea por cheque o si prefiere le daremos un crédito, por favor llámenos al 312-432-1192