call recording

Telcom & Data INC. is proud to announce it has partnered with BBX Technologies Call  Center Vuesion Software for delivering call center solutions to Avaya IP Office users. The IP Office is mid size phone system for up to 2000 users. The BBX Vuesion software is delivers a total solution for the enterprise application. Vuesion's single-platform design encompasses a complete Contact Center solution, integrated with a powerful Unified Messaging voice processor and voice logger/recorder. This cost-effective approach yields highly integrated software modules, lower maintenance, and a scalable installation. Customers have the option to add software modules and licenses as they go and as their business environment dictates.  Call Center features include:

• Scalable from small groups to enterprise multi-site businesses
• Intuitive and familiar user interface
• Blended multimedia with Email, FAX, voice and out dial queuing
• Enhance customer service with skills based routing, priority routing and rules based routing
• Increase agent productivity with call coordinated database screen pops, text chat, and presence
• Improve supervisors’ efficiency with access to reporting, agent coaching and call recording.

Vuesion works well for various types of business including insurance, health care, technical support, and order processing.  The Vuesion Contact Center suite offers the same advanced features, typically found in larger contact center suites, at an affordable cost of ownership. 

With the Vuesion PC software, supervisors have the features they need to manage the center and agents. Supervisors have real-time information on agents, wallboards, and threshold alarms when important events occur. Supervisors may “rescue” a specific call from queue, monitor and record agents and utilize the PC chat with instant text messaging for agent assistance. Supervisors have access to call reports for tracking every performance and productivity aspect of an agent, a group and/or the entire center. Supervisors keep track of their agents and groups in one single site or across multiple sites in the enterprise.

For information on Vuesion please visit on line at http://www.callaccounting.org/ or call 800-335-0229.

Trisys telephone call recording system is perfect for small and medium sized businesses looking for a cost effective and user-friendly product.

Telcom & Data, a leader in business telecommunications, is proud to introduce Trisys Replay call recording system. The system includes a server and accompanying software. The device allows businesses to simply and affordably record phone conversations in high quality digital sound. Firms record phone calls for quality assurance, dispute resolution, and fraud protection.

To regulate quality assurance, businesses can record customer service calls. Correspondingly, a business can use the recorded calls to train its staff by correcting mistakes and identifying positive exchanges. Firms also use call recording for dispute resolution. For example, if a customer says they were quoted the wrong price, the accused business can simply check their phone records to verify the allegation. In turn, a business can ensure its suppliers keep verbal agreements. Firms also use call recording to verify fraudulent calls are not being made from their business. Phone system hackers can make illegitimate calls to locations all over the world if a business is not monitoring their phone calls closely.

There are five versions of Trisys call recording hardware to meet the unique needs of different phone system arrangements. Replay T1 records voice activity over T1 PRI trunks. Replay ST is used for analog and digital phone systems. Replay ATS is used for connecting to analog ports. Replay SIP is used to record voice activity in a SIP-based IP PBX environment. Replay RTP is a station side recording solution for IP phone systems.

When Ricardo Trinidad, President of Telcom & Data, was asked about the importance of call recording, he said, “Call recording is absolutely essential for any business. It’s a powerful tool for training employees and preventing fraud.”

For more information about Trisys Replay call recording systems, visit Telcom & Data’s website or call 1-800-335-0229.