After 8 years of battling and a 6 month court hearing , a U.S. District Court in Camden, New Jersey jury has found that telecom manufacturer Avaya violated federal antitrust laws. What that means to Avaya customers worldwide that use Avaya support services is that they do not have to purchase post support maintenance services from the manufacturer and can purchase telephone maintenance services from a third party. Avaya manufacturers telecommunications equipment including IP Office, Communications Manager, Audix Voice Mail , as well as Northern Telecom BCM and CS1000 PBX Phone systems.
All of this is great news for Avaya customers that want to shop for more competitive maintenance service providers. Phone system maintenance is crucial to any business that depends on its phones. Telecommunications drives the economy of most companies from sales to customer service to phone orders. Whether your company is a bricks and mortar company or web based, a solid reliable phone system is the vehicle for communications.
Chances are if your phone system is passed it’s prime Avaya may have discontinued or limited the scope of Maintenance Services for your phone system. Once Avaya has declared "end of life," "end of service," "end of support," "manufacture discontinue" or similar designation ("End of Support") you were pretty much out of luck in getting your system serviced by Avaya. However you can still receive expert support from Telcom & Data. Telcom & Data offers maintenance services for most AVAYA end of support products.
Telcom & Data offers complete phone system maintenance, upgrades, and repairs in the U.S., Canada, and Puerto Rico. Telcom & Data provides Signature Service Maintenance and Support covers all parts and labor on all Avaya. Nortel, and Lucent branded telephone systems . For more information call 800-335-0229