merlin

  • Avaya Loses Battle Over 3rd Party Maintenance Support

    After 8 years of battling and a 6 month court hearing ,  a U.S. District Court in Camden, New Jersey jury has found that telecom manufacturer Avaya violated federal antitrust laws.  What that means to Avaya customers worldwide that use Avaya support services is that they do not have to purchase post support maintenance services from the manufacturer and can purchase telephone maintenance services from a third party.  Avaya manufacturers telecommunications equipment including IP Office, Communications Manager,  Audix Voice Mail ,  as well as Northern Telecom BCM and CS1000 PBX Phone systems.

    All of this is great news for Avaya customers that want to shop for more competitive maintenance service providers. Phone system maintenance is crucial to any business that depends on its phones. Telecommunications drives the economy of most companies from sales to customer service to phone orders. Whether your company is a bricks and mortar company or web based, a solid reliable phone system is the vehicle for communications.

    Chances are if your phone system is passed it’s prime Avaya may have discontinued or limited the scope of Maintenance Services for your phone system. Once Avaya has declared "end of life," "end of service," "end of support," "manufacture discontinue" or similar designation ("End of Support") you were pretty much out of luck in getting your system serviced by Avaya. However you can still receive expert support from Telcom & Data. Telcom & Data offers maintenance services for most AVAYA end of support products.

    Telcom & Data offers complete phone system maintenance, upgrades, and repairs in the U.S., Canada, and Puerto Rico. Telcom & Data provides Signature Service Maintenance and Support covers all parts and labor on all Avaya. Nortel, and Lucent branded telephone systems . For more information call 800-335-0229

  • Telcom & Data Introduces On-Sight and Remote Support for Avaya Phone System Customers

    Telcom & Data, a leader in business phone systems, is pleased to offer Avaya phone system support. The company provides affordable on-site and remote services for all Avaya phone systems including Merlin, Merlin Legend, Merlin Magix, Partner ACS, IP Office, and Definity. Telcom & Data’s network of over 1600 certified technicians ensure customers receive fast and professional service.

    Remote service support is an easy way for businesses get immediate phone system assistance. Telcom & Data can trouble shoot and diagnose phone system issues from a distant location. After diagnosis, the technician can either enter the phone system remotely or walk the customer through the steps necessary for repair. If a business requires on-site support, Telcom & Data’s extensive technician network ranges nationwide to ensure prompt service. Services include both repairs and upgrades including phone line additions, software installations, and voice mail advancements.

    When Ricardo Trinidad, President of Telcom & Data, was asked about the company’s Avaya phone system support service, he said, “We strive not only to deliver the best phone systems in the industry, but also deliver the best support and maintenance. That is our goal; to be a single source provider of telecom solutions. Our Avaya support technicians are top-notch and customers are protected by our satisfaction guarantee.”

    For more information about Telcom & Data’s Avaya support services, visit Telcom & Data’s website or call 1-800-335-0229.

    Avaya phone systems, phone maintenance, telephone system support, Partner ACS, Definity, PBX,  Merlin Legend, Merlin Magix, IP Office, phone repair, technician,

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