If your looking for ways to reduce telephone maintenance costs and are shopping for a new provider there are sonme questions that you should be asking before signing a new contract. Here are few questions that are important to ask BEFORE signing any maintenance agreement.
Does the company carry spare parts locally for your system?
Is remote monitoring and testing available for your system?
What is the charge for Moves Adds and Changes not covered under maintenance?
What is the response time for an emergency call?
What is the response time for a non-emergency call?
What is the length of an agreement?
Are there any discounts for additional locations?
What are the hours of operation?
Is there a 24 hour plan available?
Are there any rebates toward a new phone system purchase?
How many phone techs are their available for service?
Is there a phone or parts exchange?
Ask for references.
Telcom & Data provides telephone maintenance and specializes in Avaya and Lucent manufactured phone systems including, Partner, Merlin , Merlin Legend, Merlin Magix, Definity, IP Office and Communications Manager. If your company would like a quote on phone system maintenance click here. http://www.telcom-data.com/phone-maintenance.aspx or call Telcom & Data at 800-335-0229.