Monthly Archives: June 2012

  • Telcom & Data Announces 4th of July Promotion, Featuring Wheelock, Plantronics, Avaya and Bogen

    Telcom & Data, a leader in business communications, is happy to announce its 4th of July sale running now through July 5th. The sale will offer discounts on numerous products from popular brands like Wheelock, Plantronics, Bogen, and Avaya.

    In order to take advantage of this special promotion, customers should visit Telcom & Data’s website during the sale dates. Sale items will be featured prominently on the home page. Customers will be able to receive an additional 10% off their order when they “Like” Telcom & Data on Facebook.

    The sale will feature many top-selling products. One highlight is Wheelock’s loud ringer and strobe light. The ringers are designed for use in noisy locations such as manufacturing plants. Another noteworthy offering is the CS70N Plantronics headset. The headset boasts 300 feet of wireless mobility and a noise canceling microphone. The sale will also feature an Avaya IP Office phone system package. The phone system comes with 6 Avaya phones and voice mail. Even more, a Bogen wireless audio system for school classrooms will be discounted. The system is used to amplify the instructor’s voice, ensuring all students can hear the teacher clearly. This is a perfect product for educational administrators planning for the next school year.

    When Ricardo Trinidad, President of Telcom & Data, was asked why the company was offering this promotion, he said, “we strive to delight our customers and we intend to do just that by offering some great discounts on our most popular products.”

    For more information about Telcom & Data’s 4th of July Promotion, visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami

  • Telcom & Data Introduces World’s First High Fidelity Speaker Strobes For Mass Notification

    Wheelock Series EH speakers and speaker strobes

    Telcom & Data, a leading provider of Life Safety and Mass Notification System (MNS) solutions, is excited to announce the addition of Wheelock Series EH speakers and speaker strobes to its product offerings. The speakers and strobes produce industry leading Hi-Fi sound quality. The aesthetic design is perfect for indoor wall and ceiling-mount applications, where audible voice is critical. Applicable locations include schools, commercial buildings, industrial buildings, and churches.

    Clear and understandable communication is vital in an emergency or life safety situation. The new Wheelock devices feature the broadest frequency response range in the industry, 300 to 8000 Hz. The wide frequency response range allows the speaker to reproduce frequencies closer to the original sound, improving message clarity.

    The UL listed EH notification devices have dual voltage (25/70 VRMS) capability and field-selectable taps from 1/8 to 2 watts. Installation is quick and amazingly simple. The sophisticated design includes a speaker mounting plate, and each model has a level adjustment feature with either a snap-on cover, or a two-screw grille cover.

    When Ricardo Trinidad was asked about the applications of these products, he said, “it is vital that businesses purchase reliable mass notifications systems. It could mean the difference between life and death. Wheelock delivers great performance and dependability. That’s why we are so proud to partner with them.”

    For more information about Wheelock EH series speakers and speaker strobes, visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in mass notification and emergency evacuation products. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

    ABOUT Wheelock: Cooper Wheelock is focused on meeting the growing demand for personnel and property safety. Wheelock is the source for notification solutions supporting fire, security, mass notification, and industrial signaling applications.

  • 5 Ways to Use a Phone Call Recorder

    Today, more than ever protecting your business from fraud and delivering excellent customer service is vital to your success.  A professional phone call recorder offers the protection you deserve and saves you needless worry.  Many professionals are deceived by people who fail to keep their verbal agreements.  Additionally, many businesses lose money because they didn’t keep a record of critical customer information.  In the following, I will detail 5 ways a phone recorder can offer solutions to these problems and more.

    Hold Suppliers Accountable

    Have you ever had a supplier quote you a price and then you were shocked when the bill came and it was way more than you had agreed to?  You can use a phone recorder to keep a record of all your purchasing calls and hold your suppliers accountable to the prices they quoted.  By utilizing a phone recorder, you will never be scammed again by misleading dealers. 

    Offer Superior Customer Service

    How do you know if your staff is providing excellent customer service?  You can use a phone recorder to audit customer service calls and correct inappropriate actions.  You can also identify and reward your customer service heroes. 

    Hire the Best

    Phone call recorders can be used to record telephone interviews.  After about 5 interviews, you probably forgot exactly how each candidate performed.  A recorder allows you to go back and review each candidate.  Then you can be sure you are hiring the top performer.

    Record Teleconferencing Meetings

    It’s hard enough to have a productive teleconferencing meeting without having to take detailed minutes.  A call recorder allows you to focus on conducting an efficient meeting.  You can always listen to the meeting again to review the details.

    Improve Sales Closing Rate

    A phone recorder can also be a remarkable sales tool.  It allows you to review calls to improve your closing rate.  You can easily identify what sales strategies are working and which ones are failing.  Also, you can record critical information about your prospects.  For instance, have you ever hung up the phone with a top prospect and forgot their name? 

    Personal Uses

    At home, a phone recorder can be used to monitor your personal customer service calls.  Just like in the business example above, a phone recorder gives you the power to demand that others keep their word. 

    A USB Phone Recorder by RecordMyCalls

    At Telcom & Data, we recommend this USB phone recorder because of its versatility and ease of use.  The recorder comes with computer software to easily record phone calls right to your laptop or PC. 

    The USB recorder has many great features:

    1. Size of a credit card in length and width and can be easily hidden
    2. The recorder and accompanying software takes less than 10 minutes to install
    3. Once connected, users can record automatically or manually outbound and inbound calls
    4. No tapes or batteries are needed, making the recorder maintenance free
    5. Recorded calls can be played back immediately in crystal clear digital sound or they can be saved to a network drive, PC, CD, or FTP site
    6. Saved files are compressed to reduce hard drive space requirements and can easily be searched
    7. As a further convenience, the sound files can be sent via e-mail.

    Protect your business by ordering a phone recorder today!  You will wonder how you ever got along without it.

     Order Now!

  • Telcom & Data Introduces the New and Improved CS530 Wireless Headset from Plantronics, Perfect for Call Centers and Sales Professionals

    Telcom & Data, a leader in business phone systems, announced today that the Plantronics CS530 wireless headset is now available for purchase. The wireless headset is designed for office and desk-centric workers looking for an easy-to-use wireless offering. The CS530 replaces the popular CS70N. The redesigned headset features the same over-the-ear wearing style, but with a new sleek design, magnetic docking, and numerous performance improvements.

    The CS530 is incredibly flexible. Multitasking hands-free is easy with 350 feet of wireless mobility. Additionally, users are able to conference with up to three additional headsets. The headset features convenient one-touch volume control and answer/end buttons. The headset also includes a handset lifter to remotely answer and end calls.

    The CS530 boasts excellent audio clarity with advanced wideband audio providing high definition voice quality. A noise-canceling microphone reduces background noise such as co-workers and other phones. Likewise, the headset has voice dedicated DECT technology, eliminating Wi-Fi interference.

    When Ricardo Trinidad, President of Telcom & Data, was asked about the performance of the CS530 headset, he said, This may very well be the best headset on the market right now. Its audio clarity and flexibility make it a superior wireless offering.

    For more information about the Plantronics CS530 wireless headset, visit Telcom & Data's website or call 1-800-335-0229.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

    ABOUT Plantronics: Plantronics offers one of the industry's most complete families of corded and wireless products for unified communications. Widely recognized for their sound quality, reliability, and comfort, Plantronics' audio solutions help companies extend the benefits of IP communications throughout the extended enterprise, fostering better business communication and efficiency regardless of where professionals are working.

    Plantronics has active and collaborative partnerships with the leading UC providers for enterprise, including Avaya, Cisco, IBM and Microsoft, as well as consumer VoIP providers to ensure seamless interoperability.

  • The M900 HD Video Conference Server, the Lowest Price-Per-Port System in its Class, Has Now Been Added to Telcom & Data’s Product Offerings

    Telcom & Data, a leader in conferencing products, announced today the addition of the M900 HD video conferencing server and T100 video conferencing software to their extensive video conferencing product line. The server is a favorite in the industry because it offers the lowest price per port. The high-tech video server is user-friendly and offers excellent reliability and performance. The T100 software is popular because it enables face-to-face virtual meetings on a personal computer or mobile device.

    The M900 conferencing server has numerous performance benefits. It boasts an integrated design to reduce rack space and allow for easy network operation. The M900 supports up to 20 Ports of Continuous Presence at 1080p definition, or 40 Ports of Continuous Presence at 720p definition. Universal ports allow users to access a meeting at different speeds and definitions. This ensures all participants are able to benefit from the greatest possible video and audio experience. The server has convenient access to different subnets for network building, making the communication between various organizations much more manageable.

    The T100 video conferencing software is also an extremely useful video conferencing solution. The software allows users to have face-to-face meetings on their mobile device or personal computer. The T100 software provides outstanding audio and video communication over IP networks, even at low bandwidths. It delivers a wide range of document sharing functions, allowing users to collaborate online from any location. The T100 only requires one license for a personal computer. Once the software is installed, users can simply log onto their PC from any location and have immediate access to their contacts and virtual meeting rooms.

    When Ricardo Trinidad, president of Telcom & Data was asked about why the ZTE products were added to the company’s video conferencing product line, he said, “ZTE has a great reputation in the industry and these products offer the latest technology available. ZTE is being featured at the InfoComm 2012 conference in Las Vegas this week so we know their products will be in high demand right now.”

    For more information about ZTE’s M900 HD Video Conferencing Server and T100 Software, visit Telcom & Data’s website.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

    ABOUT ZTE: ZTE USA is a subsidiary of ZTE Corporation, a leading global provider of telecommunications equipment and network solutions. ZTE USA is dedicated to making quality communications technology accessible to all. The company draws on 25 years of experience and research investment to deliver smart, affordable, quality choices for infrastructure and mobile data device customers nationwide.

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