Monthly Archives: March 2015

  • Telcom & Data Introduces Data Center Cooling Solutions by Great Lakes, a Great Rack Enclosure for All Data Center Needs

    Data Center Cooling Solutions by Great Lakes, the Great Lakes ES Series enclosure allows for Multi-Generational Product Planning within data center space to support all current, planned and future needs.

    Data Center Cooling Solutions Data Center Cooling Solutions

    It’s a fact that large companies that process data and information have a great need for large data centers. An organization with a facility that centralizes IT operations and equipment needs to store, manage and distribute data. The most critical of systems are vital to the company’s daily operations.

    Companies cannot afford technical difficulties due to network problems as customers are constantly demanding top notch service and safety of personal information.

    The biggest factor to success is trust. Companies must be able to trust that data centers are safe and reliable and customers must be able to trust the business that has stored their data to do everything possible to keep it secure.

    Any breakdown in any of the previous examples can lead to disaster. Lost information or compromised data due to hackers or technological incompetence can destroy a company’s reputation that they may never be able to recover from.

    Even though these are complicated networks that consist of computers, wires, buttons, electrical currents and millions upon millions of bits of information flowing through sophisticated systems, some pretty basic things are all that are needed at the end of the day to keep them running smoothly.

    Telcom & Data introduces Data Center Cooling Solutions by Great Lakes. From cable troughs and ladder rack brackets, exhaust chimneys, air managers, fan assisted doors, to a closed-looped water cooled enclosure kit, Great Lakes’ portfolio of enclosures and accessories are designed to support ever changing or evolving requirements a business may face during the life of any data center. Telcom & Data's diverse portfolio has been designed and engineered to help provide a solution to any future networking or data challenge.

    Organizations want a data center that’s flexible and reliable and keeping it cool is how it’s done.

    Data Center Cooling Solutions by Great Lakes is now available at Telcom & Data. For more information about Data Cooling Solutions by Great Lakes, visit Telcom & Data’s website or call 1-800-335-0229.

  • Telcom & Data Introduces: Bogen VoIP Paging System Gateways, Easy To Use Analog Paging System.

    Bogen VoIP Paging System Gateways, Single or multi-zone paging at any or all locations when used with Bogen’s Multi-Zone telephone paging interface.

    VoIP Paging System Gateway

    Milwaukee, WI (PRWEB) March 24, 2015

    Global communications is the name of the game these days. Businesses and organizations can be spread out all over the world with a click of the button. There are no longer walls or barriers to keep a business from global growth.

    Personal travel for executives is easier than ever with private planes becoming more and more accessible and popular. International phone service from one country to the next is more common than ever before and more centralized.

    Also the notion or idea of a product being produced in only one country is almost completely gone.

    One example of how times have changed; a vehicle made in the USA can easily be remade in Japan and vice versa. Parts are shipped overseas at the speed of sound and information is given and received instantly.

    That is why companies have taken advantage of the Internet and the speed in which information can be sent to multiple locations around the world. Not only is this an advantage if organized correctly, it is almost now a necessity to remain competitive.

    Telcom & Data is presenting Bogen VoIP Paging System Gateways; an IP paging system that allows paging communications to be sent over the Internet or Intranet. Multi- location organizations that require remote paging can now have a designed paging system that allows them to page any location remotely. Overhead voice paging to multiple locations within a facility, nearby or to branch office buildings is also available.
    Bogen VoIP Paging System Gateways helps in business and in the game of global communications.

    Bogen VoIP Paging System Gateways is now available at Telcom & Data. For more information about, VoIP Paging System Gateways visit Telcom & Data’s website or call 1-800-335-0229.

  • Telcom & Data Introduces Scitec Hotel Telephones, A Great Communication System for The Hotel Guestroom & More

    Scitec Hotel Telephones are a great low cost convenience phone for hotel guests offering improved styling and more features at a great low price.

    Scitec Hotel Phones

    When people go out of town they try with tremendous effort to be comfy and have a relaxing experience. To most, the hotel room is sometimes just as important as the trip itself.

    Are the beds going to be comfortable? Is the view scenic and will the service be top notch? These are all questions they ask before booking a room.

    The hotel business is very competitive as there are now so many choices for travelers, from lower level very affordable discounted franchises, to the elegant top of line establishments.

    The difference in perception of a good or bad experience can come down to the smallest details. The hotel that has a well thought out plan on how to please their patrons will keep a great reputation or even possibly upgrade their status to a higher rating with 5 stars being the pinnacle.

    Guest at a hotel often communicate with the front desk about directions, prices of food and added items they need for their room. Locating friends or family in another part of the hotel and ordering food from the restaurant in the nearby lobby is common as well.

    The hotel that can make this experience fast, convenient and easy to use, will benefit from higher profits and returning customers.

    Telcom & Data introduces Scitec Hotel Telephones. These phones are established high performance, high quality, and valued in the marketplace. Available in single and 2-line speakerphone and feature phone models with 0, 3, 5, or 10 speed dial keys. The Aegis Series telephones are preferred by major hotel chains, hotel management companies, and owners and works on all PBXs.

    Making customers comfy away from home can be achieved with a 5 star communication system like Scitec Hotel Telephones.

    Scitec Hotel Telephones are now available at Telcom & Data. For more information about Scitec Hotel Telephones, visit Telcom & Data’s website or call 1-800-335-0229.

  • Telcom & Data Introduces Great Lakes Custom Products, Fast Track Production Service For Business

    Great Lakes Custom Products: Technical sales and engineering teams that create ideal custom products for businesses within six weeks.

    Milwaukee, WI (PRWEB) March 18,2015Great Lakes Custom Products

    It’s a task to estimate the amount of equipment needed for a high tech corporate office. That type of environment is constantly changing based on the needs of the customer, cost and of course availability of funds.

    Once the equipment arrives, where to store items and how to configure them is a whole other story.

    The environment in which people work can be just as important as the type of work they do. Any executive would want the equipment to be easily accessible but at the same time give the office a certain type of style, flair or décor.

    High tech equipment is especially challenging as tech staff has to deal with cords, plugs, screens, connections and power sources. If not done carefully and strategically planned out, it can look and feel unorganized which could lead to a stressful situation if there is ever a technical problem.

    No business or business owner wants a scene from Apollo 13 while trying to concentrate on efficiency and gaining profits and revenue.

    Telcom & Data would like to introduce Great Lakes Custom Products; a fully customizable team of engineers and manufacturing professionals who are ready to transform business visions into realities. They create the perfect product whether a custom color to match business décor or a corporate logo, a design alteration from their standard products, or an entirely custom product.

    Great Lakes Custom Products helps businesses create equipment solutions tailored made to fit.

    Great Lakes Custom Products is now available at Telcom & Data. For more information about Great Lakes Custom Products, visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data:
    Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in call recording and call accounting solutions. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

  • How to Identify Your Merlin Phone System

    We receive hundreds of calls from customers that use Merlin phone systems but don’t know which Merlin phone system they use. Usually we get something like “ I have a Merlin BIS phone and I need help”. The Merlin system was originally manufactured in the early 80s. There were several systems that have since been manufactured. The systems include the Merlin 206, Merlin 410, 820, Merlin 10/30, 30/70 , Merlin Plus 820D, Merlin II, Merlin Legend and Merlin Magix. There were also several types of Merlin Phone models that are used by the various systems.

    First thing when trying to identify which Merlin phone system you have is to locate the control unit which is usually located in the phone closet. The Merlin cabinets can be several colors including grey, black, off white, or beige and mounting either horizontally or vertically. The earlier Merlin phone system including the Merlin 206, 410 and 820 are incased in a grey color plastic cabinet and can include a black cover. If you can locate a Merlin control unit it will have many phone cords plugged into the unit. The unit will be designated as to the model on the right middle part of the unit. If there is a cover it can easily be removed by pulling from the top down. Once the cover is removed the system identification will be revealed.

    For more information on Merlin Phone systems or Support for your Merlin phone system please call 800-335-0229

  • Telcom & Data Introduces Konftel Conference Phones, Crystal Clear Sound For Audio Conferencing

    Konftel Conference Phones,Sleek and modern quality products that use OmniSound audio technology to conduct conference call meetings around the world.

    Konftel 300W - Wireless DECT Conference Phone with OmniSoun

    Conducting meetings with key staff members and executives is too important to avoid. Having that meeting in this digital civilization is vital. These days everything is instant and can be done with a click of a button. From the convenience of microwave popcorn to a favorite app on a cell phone, information, communication and daily life interactions are done at the blink of an eye.

    Communication networks come in all forms today and a lot of them don’t even require that a person speaks verbally and meeting with people via the Internet or social media is now a common phenomenon.
    However, to conduct a productive business meeting, most companies still use the methods of either face to face conference room meetings or a conference call type system. The latter is used when all parties involved cannot be at the same place at the same time, but need to communicate and trade business ideas and strategies. Productive meeting sessions are the life blood of business growth and always will be.

    Telcom & Data introduces Konftel Conference Phones, a leading company supplying audio conferencing solutions allowing people to conduct meetings no matter where they are in the world. Quality products that use OmniSound audio technology to ensure a crisp sound every time a business needs it. Wireless conference phones with tremendous flexibility and sleek Scandinavian designs with no need for phone lines and power outlets.

    So tell them, let’s talk business with an international meeting of the minds on Konftel Conference phones.

    Konftel Conference Phones are now available at Telcom & Data. For more information about Konftel Conference Phones, visit Telcom & Data’s website or call 1-800-335-0229.

  • Avaya Phone System Maintenance End Of Support Alternatives

    Avaya Phone System Maintenance Support and Service

    If you have purchased an AT&T, Lucent or Avaya manufactured phone system or voice mail system you might have also had a maintenance agreement. The maintenance agreement could have been from AT&T, Lucent Expanets or now Avaya. Avaya purchased Expanets in 2003.

    Chances are if your phone system is passed it’s prime Avaya may have discontinued or limited the scope of Maintenance Services for your phone system. Once Avaya has declared "end of life," "end of service," "end of support," "manufacture discontinue" or similar designation ("End of Support") you were pretty much out of luck in getting your system serviced by Avaya. However you can still receive expert support from Telcom & Data. Telcom & Data offers maintenance services for most AVAYA end of support products.

    Systems that we still support and maintain include:

    Definity PBX All Versions
    Merlin Legend
    Merlin Magix
    Merlin 410, 820, 10/30 30/70
    Spirit 308/616 and 12/24
    System 25 and 75.
    Merlin Mail
    Merlin Messaging
    Intuity Audix

    If your company still has one of these systems and you require a service maintenance agreement or a certified technician call Telcom & Data at 800-335-0229. Service calls start at only $ 125.00 per hour with only a one hour minimum. To receive a fast maintenance quote click here.

  • Polycom Delivers Video And Telepresence Integration For Microsoft Office Communications Server

    Polycom, Inc. (NASDAQ: PLCM), one of the world's leading providers of unified collaborative communications solutions, today announced an expansion of its relationship with Microsoft to include compatibility between Polycom's industry-leading visual communications solutions and Microsoft Office Communications Server 2007.Polycom currently offers a broad portfolio of integrated high definition (HD) voice and visual communications solutions, including telepresence, for Microsoft unified communications platform, including a complete line of phones designed specifically for Office Communications Server 2007.
    "Our expanded integration with Office Communications Server 2007 supports Polycom's VC2 strategy that moves customers from traditional video conferencing to tightly integrated visual communications solutions that are simpler to use and manage and deliver a better user experience," said Joe Sigrist, senior vice president and general manager of video solutions at Polycom. "Polycom's solutions work with Office Communications Server 2007 and will allow users to launch HD voice, video and telepresence calls intuitively using the contact list within Microsoft Office Communicator 2007, presence-enabled Microsoft applications and on Polycom video endpoints. It will also give IT managers a tightly integrated solution that can be easily deployed and effectively managed within their Microsoft unified communications environment."

    "Delivering the next generation of communications requires high impact solutions that work across a customer's infrastructure," said Eric Swift, senior director, Unified Communications Group, at Microsoft Corp. "Polycom's delivery of voice and video solutions for Office Communications Server 2007 expands the reach of audio and video conferencing to the broader organization so information workers can connect and collaborate beyond the conference room walls."

    Polycom endpoints and infrastructure will connect to Office Communications Server 2007 using the session initiation protocol (SIP) and will allow seamless video calling with desktop video collaboration applications, high definition (HD) visual communications endpoints and telepresence solutions, providing users with powerful, one-click video collaboration within Microsoft unified communications platform either from a contact list, as an escalation of an instant messaging session, or as part of a communications enabled business process. Making optimal use of the Microsoft unified communications platform, Polycom's integration will also enhance the customer's ability to deploy video communication seamlessly and securely across corporate boundaries.

    Polycom solutions will register, authenticate and share presence information with Office Communications Server 2007, allowing users in the Office Communications Server 2007 network to see the presence status of Polycom video endpoints, for example on their Office Communicator 2007 client or on a presence-enabled IP phone. Users of Polycom video endpoints will also see the presence status of others users in the Office Communications Server 2007 domain. This integration makes it simple for users to launch video calls by clicking on presence-enabled contacts. Polycom will also include visual communications solutions supporting Microsoft RT Video codec and RT Audio codec technologies, will allow users to schedule voice and video conferences within Microsoft Office Outlook, and will enable users to launch unified voice and/or video conferences. The solution will also allow users to connect with other standards-based video conferencing endpoints at the highest quality possible (including HD) and join users with different device types (voice, video) on different networks (i.e. IP, ISDN, PSTN) in the same call.

    In addition to video solutions, Polycom offers a broad line of phones optimized for Office Communicator 2007, which includes the CX 700 desktop IP phone, CX 200 desktop phone and CX 100 personal speakerphone. The phones deliver crystal-clear, high definition wideband audio and provide full, convenient access to the advanced presence-enabled features of the Office Communicator 2007.

    For More Information on Polycom products call Ricardo Trinidad at 800-335-0229 x 152. Or visit us on line at

  • Polycom Ships New HD Video Collaboration Solutions for Conference Rooms and Executive Desktops

    Polycom, Inc. (NASDAQ: PLCM), the world’s leading provider of unified collaborative communications solutions, today announced general availability of new Polycom HDX high definition (HD) video collaboration solutions, including the HDX 8000™ series for medium and small-sized meeting rooms, and the HDX 4000™ executive desktop system for the personal workspace. The new endpoints are best in class additions to the industry-leading HDX line and offer the only UltimateHD™ experience in their categories. Only solutions from Polycom deliver UltimateHD, the complete HD experience with HD video, HD voice and simultaneous HD content-sharing capabilities.
    “The face-to-face experience using Polycom HDX video collaboration solutions is extremely effective and has brought our geographically dispersed teams closer and improved productivity,” said Sergio Soto, video teleconferencing supervisor at CoStar, a leading commercial real estate information company. “Video communications has become a critical collaboration tool for CoStar in many areas, and played a key role in the successful expansion of our operations from the U.S. into Europe, by enabling our teams to work closely despite the distance between them. The new HDX 8000 and HDX 4000 solutions will help us further expand the use of video at CoStar into additional meeting rooms, locations and executive offices.”

    The HDX 8000 and HDX 4000 series complement the Polycom HDX 9000™ video conferencing solution for large meeting rooms, classrooms and integrated custom-room environments, and expand the industry’s only integrated and complete HD video collaboration portfolio, including HD video endpoints and systems, HD telepresence and immersive HD telepresence solutions, HD conferencing bridges, HD recording, streaming and playback systems (for both video and content), HD video content management, and integrated Polycom HD Voice endpoints. To assist customers deploying HD video conferencing, Polycom Global Services offers a comprehensive suite of HD Readiness services through channel partners -- from planning and design to evaluating and optimizing HD video performance on existing networks to standard maintenance, training and service options.

    Additionally, all Polycom HDX video collaboration solutions now ship with HDX Version 2.0 software that features patent-pending Lost Packet Recovery (LPR) technology with breakthrough QoS for IP networks. LPR maximizes the quality of video, voice and content under tough network conditions common to public IP networks where packet loss and congestion are common. HDX Version 2.0 makes video conferencing more viable for home office workers, remote offices and field applications by providing the most consistent, highest-quality experience over DSL connections, cable modems, and more.

    For more information on Polycom's new HD line of conferencing systems call Ricardo Trinidad at 800-335-0229 ext 152

  • Plantronics is shipping new 650e Bluetooth Headsets

    Plantronics has released and is shipping some very nice new Bluetooth headsets. The Voyager line has expanded by 3 and the Discovery line has discontinued the 640e and replaced it with the 650e.

    New Voyager headsets include the 520 the 815 and the 855.

    The 520 and the 815 are all day comfort and have 8 and 7 hours (respectively) of talk time on a single charge. They have multipoint so they can both pair with multiple bluetooth devices. I have used them and they have excellent sound. The 815 has a telescoping boom that makes for clearer conversations and also serves to answer and end the call, which is very handy.

    The Voyager 855 is same design as the 815 but with an added ear bud for listening to music. Please Note: It will only work if your (smart) phone has the A2DP profile which streams music wirelessly over a bluetooth connection. If you don’t have that profile you cannot listen to music on your bluetooth headset. You’ll have to check with your carrier to see if your phone has the A2DP profile.

    If your company has a new headset roll out coming up and would like to evaluate our products to establish headset standards at your company please contact me. Evaluation units are available for that purpose.

    Call or contact

    Ricardo Trinidad 800-335-0229 ext 152 or visit us on line at

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