Monthly Archives: May 2012

  • Telcom & Data Introduces DuVoice’s New Unified Messaging Software Designed for Hotels and Hospitality Voicemail Systems

    Telcom & Data, a leader in Hospitality communications, announced today the release of DuVoice’s new unified messaging software package. Hotels have very specific phone system and voicemail requirements. The new DuVoice 5.1 software package delivers with new features designed to meet unique industry needs.

    The new software offers a single, centralized voice mail system that integrates with multiple Property Management Systems (PMS). DuVoice centralized voice mail can support hundreds of hotels, each with their own separate PMS interface. By centralizing voicemail among multiple sites, hotel operators can reduce software, hardware, and administration expenses.

    As a further convenience, a single InnDesk system supports multiple properties. This allows hotels to benefit from centralized human resources. Now, a group of receptionists or front desk staff can support multiple properties either as a dedicated centralized resource, or to assist in "overflow" situations. Reduced personnel costs, improved customer service, and enhanced efficiency are the ultimate benefits of a single InnDesk system.

    Users will also be glad to know that the new software supports older PBXs and newer IP phone systems. Depending on the configuration, this capability can be invaluable for hotel operators wanting to deploy a single voice mail system to support multiple PBXs. Within a single installation, different applications such as voicemail and interactive voice response may call for different integration techniques. With DuVoice, this is not a problem.

    The new software also features a simplified wake-up-call system. With a few keystrokes, guests can schedule their own wake-up calls. User friendly prompts walk them through the process and play a confirmation of the time and date. Guests can even set multiple wake-up calls for the same room. Hotel staff can also schedule wake-up calls for the guests, either by touch-tone commands on the telephone set, or through InnDesk with a point and click interface on any PC on the network.

    When Ricardo Trinidad, President of Telcom & Data was asked about the importance of the DuVoice upgrade, he said, “We demand excellence and DuVoice has delivered once again. DuVoice’s simplified, no headaches solutions for the hotel industry are exactly what we want to offer our customers.”

    For more information about DuVoice’s software, visit Telcom & Data’s voicemail website or call 1-800-335-2900.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

    About DuVoice: Located in Kirkland, Washington, DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls, and a property management interface to most any PBX system. In the business market DuVoice has unified messaging system which delivers MP3 or wave voice mail messages and PDF fax messages to email.

  • Telcom & Data Introduces the Industry's First LED Horn & Strobes by Wheelock to Their Emergency Notification Product Offerings

    Imagine saving 52% in energy costs in a sleek, compact, yet critical device for emergency notifications. Wheelock achieves this in their newest product line, cutting energy costs due to the product's low current draw.

    Telcom & Data, a leader in emergency notification and evacuation products, is excited to announce the introduction of the industry's first LED notification devices. The Exceder Series by Wheelock, an already popular product line, has expanded to include LED horn strobes, strobes, and horns in one of the smallest, most compact single gang designs.

    The Exceder LED Series is the first to be UL listed for both public and private mode life safety applications, while Wheelock's patented technology provides the industry's lowest current draw. It allows for energy savings of up to 52 percent compared to competitive models. Using LED as the strobe light source, the product incorporates high efficiency optics to minimize current draw. This allows for a greater number of appliances on the notification appliance circuit and fewer power supplies.

    "Delivering on the need to protect, alert and inform, Wheelock continues to supply the most innovative life safety solutions on the market today," said Ricardo Trinidad, President of Telcom & Data. "With the new Exceder Series LED products, customers can feel confident that they are not spending more than they need to on not only the initial product cost, but the product's energy costs when part of an emergency notification system. This is the fusion of life safety and energy efficiency at its best."

    The Wheelock Exceder LED horn strobes, strobes and horns feature one of the industry's smallest footprints along with a sleek, modern low-profile design. In addition to energy savings, installers will benefit from a wide range of features, including several candela settings, a single-gang design, four convenient mounting options and the ability to change settings without a single tool - all designed to reduce total cost of ownership.

    The Exceder LED products meet stringent synchronizing standards for use with Wheelock’s DSM Sync Modules, Wheelock Power Supplies and SAFEPATH products.

    For more information about the Exceder Series LED strobe and horns by Wheelock, visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in mass notification and emergency evacuation products. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

    ABOUT Wheelock: Cooper Wheelock is focused on meeting the growing demand for personnel and property safety. Wheelock is the source for notification solutions supporting fire, security, mass notification, and industrial signaling applications.

  • Telcom & Data Introduces Revolab’s Fusion – A Revolutionary Wireless Audio Solution for Teleconferencing

    Experience the Fusion by Revolabs – Impress your clients with this stylish all-in-one audio solution that reduces equipment costs and allows for ultimate versatility and audio clarity.

    Telcom & Data, a leader in teleconferencing products, announced today the introduction of Revolab’s state-of-the-art Fusion microphone system to their product offerings. Fusion’s all-in-one design replaces the need for loads of bulky audio equipment, drastically reducing equipment costs. Fusion is a complete wireless audio solution that combines a wireless microphone receiver with a digital processor and audio mixer. Acoustic echo cancellation and noise reduction technology ensure a buzz-free conversation and ultimate audio clarity.

    The Fusion wireless microphone system by Revolabs comes in a four or an eight microphone version, making it adaptable for mid-to-large size conference rooms. Diverse microphone configurations can be used with Fusion based on the needs of the user. The microphones come in several different varieties: wearable, tabletop directional, tabletop omni-directional, and XLR adapter for handheld and broadcast quality microphones. Security is ensured with a 128-bit encryption which means no one will be able to listen in on the signal sent between the microphone and base station. The microphones have rechargeable batteries, which provide up to eight hours of talk time. With these innovative solutions, users can move anywhere in the conference room and still be heard clearly.

    Fusion’s versatility makes it the perfect unified communications solution for teleconferencing. Fusion can be directly connected to most video conferencing solutions, including Lifesize, Polycom, Sony, and Tandberg. Additionally, it provides all the connectors required to link conference room speakers and amplifiers.

    To enable teleconferencing, the Fusion wireless microphone system allows for many possibilities. Fusion includes a telephone line-in connector that plugs directly to a telephone network as a conference phone. It also provides a telephone set connection, allowing users to plug in a desktop phone for non-speaker calls. Furthermore, the wireless dialer allows users to set up calls from anywhere in the conference room.

    When Ricardo Trinidad, president of Telcom & Data, was asked why he decided to add Fusion to the company’s product line, he said, “We’re dedicated to bringing our customers technologically advanced products. Revolab’s Fusion is a perfect all-in-one teleconferencing solution. Years ago, an entire rack of audio equipment would be required for these applications, now you just need Fusion.”

    For more information on Revolab’s Fusion, visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in teleconferencing and unified communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.

    ABOUT Revolabs: Revolabs, Inc. is the premier provider of wireless audio solutions for unified communications, enterprise collaboration, and professional audio applications across a wide range of markets. Offering unmatched audio quality that allows users to “hear every word,” the company’s wireless conferencing and microphone systems are utilized across the globe for a variety of applications, from webcasts and video conferencing to podcasts and broadcasting.

  • Telcom & Data Introduces the Only Truly Wireless Conference Phone with Removable Microphones, Speaker, and Dial Pad.

    Telcom & Data, a leader in teleconferencing products, announced today the introduction of Revolab’s FLX wireless conference phone to its product line. The problem with every wireless or corded table top conference phone is that its microphones and speakers are fixed to the unit. The Revolabs FLX gives new flexibility to teleconferencing with respect to the placement of the speaker, microphone, and wireless dial pad. The microphones, speaker, and wireless remote dial pad can be placed where needed. The FLX (“FLEX”) wireless conference phone is ideal for small and medium-sized conference rooms requiring better sound coverage.

    Revolab’s FLX wireless conference phone has many unique features to maximize convenience and performance. The FLX supports both audio and video conferencing to reduce the amount of equipment needed, minimizing overhead costs. USB audio to a PC makes applications such as Skype, WebEx, Lync, and Sametime wireless and equipped for conference calls. Because the inconvenience of wire configuration is eliminated, the microphones and speaker can easily be placed throughout the room to optimize sound quality. With a transmission range of 65 feet, room arrangements are endless. The FLX has crystal clear audio and is resistant to feedback from wireless electronic devices like cell phones, iPads, and laptops. Security is ensured with a 128-bit encryption, which means no one will be able to listen in on the signal sent between the microphone and base station. For this reason, Boeing and Bank of Chicago trust Revolabs with their teleconferencing needs. Users can make private phone calls using a headset and mobile users can utilize Bluetooth communication. The FLX supports both VoIP and analog phone interfaces.

    The FLX has four microphone purchasing options to meet users’ unique needs. The first option includes two omni-directional microphones, an ideal solution for medium-sized conference rooms where two different areas of the room require a microphone pick-up. The second option includes one wearable and one omni-directional microphone, designed for conference room presentations with live audiences, such as churches and schools. The third option contains two directional microphones, ideal for audio or video conferences where participants are in a limited area. The fourth option consists of two wearable microphones which are intended for conference room presentations without live audiences.

    When Ricardo Trinidad, President of Telcom & Data, was asked about the advantages of FLX, he said, “Revolab’s FLX wireless conference phone is a perfect solution for users that don’t want to be constrained to the acoustic limits of traditional table top conference phones. We are very excited to bring this technology to our customers.”

    For more information about the FLX, visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in teleconferencing and unified communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

    ABOUT Revolabs: Revolabs, Inc. is the premier provider of wireless audio solutions for unified communications, enterprise collaboration, and professional audio applications across a wide range of markets. Offering unmatched audio quality that allows users to “hear every word,” the company’s wireless conferencing and microphone systems are utilized across the globe for a variety of applications, from webcasts and video conferencing to podcasts and broadcasting.

  • Telcom & Data Announces System Software 7.4 Upgrade for Allworx Business Phone Systems

    Telcom & Data, a leading provider of Allworx telecommunications solutions, is proud to announce Allworx's new System Software 7.4 upgrade. The software upgrade delivers on Allworx's commitment to providing the most user-friendly business phone systems to their customers. Allworx, one of the fastest-growing telecommunications companies in the world, is focused on providing VoIP business phone systems that are profitable, efficient, and easy to use. The features included in the System Software 7.4 upgrade makes communication in the office easier than ever before.

    Allworx System Software Upgrade 7.4 System Software Upgrade 7.4 includes many new features for Allworx business phone systems.

    The Allworx System Software 7.4 upgrade is an exciting advancement in the telecommunications industry with innovative features for Allworx office phone systems that are sure to please customers. For instance, enhanced disaster recovery features have been added. If a user’s primary server becomes unavailable, Allworx phones can now automatically connect to up to four backup servers. The Allworx System Software 7.4 upgrade also gives users the capability to import customized on-hold music without using expensive external equipment. The improved call transfer process is another key highlight. Users can simply press one pre-programmed extension button to transfer a call, reducing caller wait time. Additionally, the software allows every handset to be configured to light the phone’s visual indicator when the phone is in use. This feature prevents co-workers from disturbing employees during important business calls.

    Telcom & Data is excited to offer Allworx business phone systems, complete with cutting edge software. Ricardo Trinidad, president of Telcom & Data, said “Allworx systems are great because they are so user-friendly, allowing companies to concentrate on what's really important to them, their business and their customers. That's why we use an Allworx system in our office.”

    Telcom & Data is one of Allworx's leading Platinum APEX ("Authorized Partner of Excellence") dealers. The Allworx APEX program is offered to those select partners that have proven their dedication and support to Allworx and their commitment to driving IP-based telecommunications systems forward.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.

    ABOUT Allworx: Founded in 1997, Allworx is dedicated to delivering cost-effective solutions for businesses, large or small, that are remarkably easy to use. Allworx is one of the fastest growing telecommunications companies in the world, with more than 3,000 employees and 15,000 customers.

  • Telcom & Data Inc. Introduces Acoustic Phone Booth Hoods for Use in Industrial Refineries, Factories, and Chemical Plants

    Acoustic phone booth hoods Acoustic phone booth hoods reduce noise up to 24 dB in loud industrial settings.

    Telcom & Data, a leader in emergency communication, announced today the addition of acoustic phone booth hoods to their industrial and hazardous area phone product offerings. The acoustic phone booth hoods from Guardian Telecom have excellent sound proofing qualities that allow for communication in the loudest industrial environments, reducing noise levels by as much as 24 decibels. Moreover, the phone hoods protect callers from weather conditions when used on offshore drilling platforms and in other outdoor environments.

    Acoustic phone booth hoods are used primarily in loud industrial locations such as factories, refineries, mines, chemical plants, nuclear facilities, steel mills, and bulk loading stations. In these environments, safety is always a top priority. Safety managers use acoustic phone booth hoods to ensure consistent and reliable communication.

    When asked about the importance of acoustic phone booth hoods,
    Ricardo Trinidad, president of Telcom & Data, said “Everybody who has ever worked in a loud industrial environment knows communicating over the phone is impossible without an acoustic phone booth hood.” Telcom & Data has always been a forward-thinking company and this product line demonstrates their commitment to serving diverse customer needs.

    Telcom & Data is offering the AB-1000 and AB-100 acoustic phone booth hood models. The AB-1000 model is made of tough GRP material and has a noise attenuation of up to 23 dB. The AB-1000 model is designed to withstand extreme outdoor and offshore conditions. The model is maintenance free, UV and corrosion resistant, and can withstand chemical attack. The AB-100 model is made of sheet aluminum and features noise attenuation of up to 24 dB. Both models can be equipped with strobe lights, loud ringers, and explosion proof speakers to aid in the signaling of phone calls to workers.

    For more information about the acoustic phone booth hoods Telcom & Data offers, you can visit their website or call 1-800-335-0229.

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company offers numerous emergency notification and hazardous area phone products for industrial, construction, and manufacturing settings. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.

    ABOUT Guardian Telecom: Founded in 1986, Guardian's predecessor, Newco Safety Tel Inc. set out to develop and market a new generation of hazardous area telephones for use in locations where dangerous explosive atmospheres could be present. Guardian’s state-of-the-art production facility and qualified personnel continue to design and produce top quality telephones with a full range of features, making safe communication economically available to everyone, regardless of their work environment.

  • If Your Avaya Phone System Is No Longer Supported, Telcom & Data Can Provide Phone System Maintenance

    Has your company received an "end of life," "end of service," "end of support," "manufacturer discontinue," or similar notification from Avaya? These designations are known as Avaya's "End of Support." Avaya will no longer service a system for companies who have received such a notification. Companies who have not yet received an "End of Support" notification from Avaya will soon.

    Companies of all sizes need a dependable phone system and maintenance plan. Phone system maintenance is crucial for the pro-

    Telcom & Data Signature Service Maintenance and Support Telcom & Data Signature Service Maintenance and Support

    ductivity and profitability of every business. When a phone system fails, a company appears unprofessional and incompetent. A company shouldn't risk missing their next customer’s call, and needs to protect themselves from costly system failures and outages by having a phone system maintenance plan.

    Telcom & Data's Signature Service Maintenance & Support is a great alternative to Avaya support. New Signature Service Maintenance &

    Support customers typically see a 30% savings from their previous maintenance plan. Additionally, customers receive peace of mind, knowing that their system is covered, maintained, and costly repairs are prevented. A phone system maintenance service agreement ensures consistent performance, so companies can concentrate on running their business and taking care of their customers. Telcom & Data also provides a free spare parts kit to large systems, free help desk support, and so much more. See complete details here.

    When asked about his satisfaction and savings with Telcom & Data's Signature Service Maintenance and Support, John Blake, Environmental Services Manager of Rogers Memorial Hospital and long-time Telcom & Data customer, said, “Telcom & Data has

    been providing 24 hour mission critical services for over 13 years. They were able to reduce our annual phone maintenance costs by $13,000.00 a year.”

    Telcom & Data provides Avaya support to the following phone systems: Definity, Merlin Legend, Merlin Magix, Spirit, Audix, and Intuity. Signature Service Maintenance and Support customers also receive 10% off the purchase of a new phone system.

    Get a free business phone maintenance quote now and start saving today!

    ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.

  • 4 Ways to Lower Your Business Phone Bill

    More than ever, businesses are looking for ways to lower costs.  I’m sure your business is no different.  Due to the necessity of phone services, high costs are often ignored.  The philosophy is “we need it, so we have to pay for it.”  You don’t need to think this way.  In the following, I will reveal 4 simple ways to lower your telephone service costs.

    1) Switch to VOIP

    Switching to a VOIP service provider can save you a lot of money.  VOIP stands for voice over internet protocol.  VOIP gives you the ability to make and receive phone calls over a broadband internet connection.  Because calls are not sent over traditional phone lines, service plans are less expensive.

    2) Bundle Your Services

    Do you have separate service providers for high-speed internet, land lines, and cell phones?  If so, you can easily save money by choosing one provider for all of these services.  You should take advantage of bundle discounts whenever possible.

    3) Phone Cards for Small Businesses

    If you operate a small business, you may only occasionally make long-distance phone calls.  In this case, a phone card can often be cheaper than a traditional long-distance service plan.

    4) Get a Phone Bill Audit

    For complete phone system cost management, you can get a phone bill audit from an expert. Telcom & Data provides phone bill audits with a comprehensive rate and tariff analysis.  We save you money by recovering historical credits, creating ongoing cost reductions, and preparing recommendations that will generate future savings.  Historically, we have identified excess cost in nearly 95% of the clients we audit. You have nothing to lose because our phone bill audits are FREE!

    Get a FREE Phone Bill Audit Now!

    I hope this article was helpful.  Please leave comments or questions.

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