Monthly Archives: February 2013

  • Telcom & Data Hires New Avaya Telephone Support Specialist Rocky Kampling

    Rocky KamplingTelcom & Data, a leading provider of Avaya telephone system support services, has hired Joseph “Rocky” Kampling as Director of Avaya Support. “Rocky”, as he prefers, comes to Telcom & Data with over 20 years of technical phone system experience. Rocky is a specialist in Avaya manufactured phone systems including IP Office, Definity, Partner, and Merlin Magix.

    When Rocky was asked why he enjoys working in the telecommunications industry, he said, “I really enjoy helping businesses solve problems and gain competitive advantages through phone system technologies. I like that my days are never the same. There are many different challenges and service issues I help with.” When asked about why he has been so successful and in demand for the last 20 plus years, Rocky said, “When you’re having a good time doing your job, it’s easy to have fun, and if you’re having fun, it’s not really work.”

    In addition to servicing Avaya’s phone systems, Rocky is also proficient in Bogen telephone paging products, voicemail systems, and Cooper Wheelock fire alarm alerting devices. In fact, he can design, install, maintain, and repair almost all business phone systems.

    Ricardo Trinidad President of Telcom & Data, commented, “Rocky not only cares about customers but he cares about his community. He serves on many community boards and volunteers for a variety of great causes. He is really a stand up citizen. I couldn’t ask for better Telcom & Data team member.”

    For more information on Telcom & Data’s phone system support services, visit Telcom & Data’s website or call 1-800-335-0229.

  • Allworx Phone Systems are Now Avaya DevConnect Compliant

    Telcom & Data, a leading provider of telecommunications equipment, is pleased to announce Allworx phone systems are now Avaya DevConnect compliant. Allworx phone systems are quality made with many innovative features for today’s office environment. Now, the Allworx product line is compatible with Avaya Aura® Communication Manager r6.0.1, Avaya Aura® Session Manager r6.1, and Avaya Aura® System Manager r6.1.

    Avaya’s software is designed to provide businesses with phone systems that keep operations fast, efficient, and productive. Ultimately, Avaya’s goal is to improve sales revenue through enhanced customer service and efficient communication. Allworx users can now take advantage of Avaya solutions without investing in new equipment.

    As a technology partner, Allworx is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. This process enables businesses to quickly add advanced capabilities to their network without having to replace their existing infrastructure.

    "Compliance with Avaya validates our commitment to delivering affordable enterprise-class products and services to our customers," said Chris Hasenauer, vice president and general manager of Allworx. "Innovations delivered on standards-based platforms help our customers incorporate new technology easily and cost-effectively and allows them to uncover new possibilities for getting more out of their communications infrastructure."

    For more information about Allworx phone systems, visit Telcom & Data’s website or call 1-800-335-0229

  • Telcom & Data Announces Minuteman Rebate Program for Uninterruptable Power Supply (UPS) Products, Surge Protectors, and Power Distribution Units

    DV4Telcom & Data, a leading provider of paging and telecommunications equipment, is pleased to announce a special rebate program for Minuteman products. Customers will be able to receive rebates on uninterruptable power supply (UPS) products, surge protectors, and power distribution units from February 15th to March 31st.

    Without a proper power protection plan, organizations are at risk. Whether the risk is lost revenue, student safety, or customer dissatisfaction, organizations need to protect themselves. A Minuteman uninterruptible power supply ensures businesses continue to operate during a power outage.

    Minuteman power distribution units allow businesses to power numerous pieces of equipment with just one outlet. A number of Minuteman power distribution units are available with up to 24-outlets, along with 15 and 20Amp receptacles. Both vertical and/or horizontal mounting products are available. All units have 15-foot power cords. Some units offer surge protection and IP addressing,

    When Ricardo Trinidad, President of Telcom & Data, was asked about the rebate program, he said, “We are really happy to participate in Minuteman’s rebate program.  We have many customers who protect their businesses with Minuteman products. They will love this offer.”

    For more information, on Minuteman products and the rebate program, visit Telcom & Data’s website or call 1-800-335-0229. For a list of Minuteman products and their corresponding rebates, click here.

  • Telcom & Data Announces Allworx VoIP Phone System Software Upgrade for Allworx Customers

    Telcom & Data, a leading provider of business phone systems, is proud to announce Allworx's new System Software upgrade. Allworx is focused on manufacturing VoIP phone systems that can help small businesses increase sales, enhance customer support and improve productivity. The software upgrade delivers on Allworx's commitment to providing the most user-friendly business phone systems on the market.

    The Allworx System Software upgrade is an exciting advancement in the telecommunications industry with many innovative features. For instance, enhanced disaster recovery features have been added. If a user’s primary server becomes unavailable, Allworx phones can now automatically connect to up to four backup servers. The Allworx System Software upgrade gives users the capability to import customized on-hold music without using expensive external equipment. The improved call transfer process is another key highlight. Users can simply press one pre-programmed extension button to transfer a call, reducing caller wait time. Agents can choose from five customizable “busy reasons” when they are not able to take a call (i.e., break, lunch, research, meeting). Additionally, the software allows every handset to be configured to light the phone’s visual indicator when the phone is in use. This feature prevents co-workers from disturbing agents during important customer calls.

    Ricardo Trinidad, president of Telcom & Data, said “Allworx systems are great because they are so user-friendly, allowing companies to concentrate on what's really important to them - their business and their customers. That's why we use an Allworx system in our office.”

    Telcom & Data is one of Allworx's leading Platinum APEX ("Authorized Partner of Excellence") dealers. The Allworx APEX program is offered to those select partners that have proven their dedication and support to Allworx and their commitment to driving IP-based telecommunications systems forward

  • Telcom & Data Announces Opportunity to Become an Audio and Web Conference Service Provider with XOP Networks’ Audio Conference Bridge

    xopRising demand to use teleconferencing for client meetings, sales presentations, team meetings, quarterly reports, and webinars have driven businesses to seek lower cost conferencing solutions. Telcom & Data, a leader in business phone systems, is now offering XOP Networks’ Universal Service Node Conference Bridge as an affordable solution for conferencing service providers. The bridge allows service providers to deliver a comprehensive and economical platform to enterprise customers. Net 4 India recently began using the bridge to provide conferencing services to its broad customer base.

    The Universal Service Node Conference Bridge is a Linux based, scalable platform that is specifically designed to meet the needs of conferencing service providers and other carriers that want to offer hosted conferencing services. The service provider package adds several important capabilities including the ability to a) sell ‘Virtual Conference Bridges’, b) Operator assisted conferencing, c) Automated Subscriber Provisioning, d) Uploading of Call Detail Records to external billing systems, and e) support for ‘High Availability’ based on Active/Standby or Active/Active server configurations.

    “We selected XOP Networks Universal Service Node (USN) as our Conferencing Service platform because it is flexible and economical. The platform allows us to provision subscriber accounts using an XML based API, was easily integrated with our billing system, supports ‘high availability’ based on active/active server configuration and finally provides multiple enhanced security features that prevent any unauthorized access to an end customer’s data,” said Desi Valli, COO of Net 4 India. He further added “It is a great opportunity for us to make available, a rapidly growing service to our existing 400,000 SME customers and the market at large.”

    For more information on how to become a teleconference service provider with XOP Networks, call 1-800-335-0229.

  • USB Phone Recorder for Attorney’s, Doctors, Day Traders, and Sales Professionals

    USBRECORDTelcom & Data, a leader in business phone systems, is pleased to introduce an affordable and easy-to use USB Phone Recorder. The recorder is ideal for keeping accurate records of important phone conversations such as conference calls, interviews, and sales calls. The phone recorder gives professionals peace of mind and business power. It ensures contractors deliver on price quotes and verbal agreements are kept. Moreover, the device guarantees important client information is never lost. It easily records calls right to a PC or laptop. Small and medium sized businesses and home office workers will especially love this product because of its ease of use and simple set-up. The device is perfect for attorneys, doctors, brokers, day traders, contractors, and salesmen.

    The USB recorder boasts many great features. The recorder is small and can be easily stored in a laptop bag. The recorder and accompanying software takes less than 10 minutes to install. Once connected, users can record outbound calls, inbound calls, and even room conversations with the simple push of a button. Recorded calls can be played back immediately or they can be saved for later retrieval on your PC. As a further convenience, the sound files can be sent to others via e-mail.

    When Ricardo Trinidad, President of Telcom & Data, was asked about the benefits of the recorder, he said, “It’s small and incredibly simple to use. These recorders will allow users to provide excellent customer service, while protecting themselves from false claims.”

    For more information about the USB phone recorder, visit Telcom & Data’s website or call 1-800-335-0229.

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