Telcom & Data Inc.

  • Spring Storms Wreak Havoc on Telephone Equipment

    Just like Wayne Hancock said Lord I love Thunderstorms and Neon Signs.   In my case I love thunderstorms because there is sure to be an uptick in business as lighting. power outages and power surges wreak havoc on phone systems.  With the weather becoming more severe these days its really important to check and test your UPS battery back up systems for  run time and functionality. Unfortunately for many businesses its usually when you really need your battery back up system to work that you realize it is no longer protecting the data and phone equipment.

    UPS Battery Back UP Protect Your phone and data equipment against severe weather.

    Many older phone systems rely on on board batteries to keep memory. Old batteries eventually go bad and with a power loss the phone system easily losses programming. When this happens the results are predictable voice mail doesn't work, speed dial lists are wiped out, extension numbering may have defaulted. Worst of all it disrupts business and this is if you are lucky.

    If you are unlucky then you end up having a power surge blow up the processor, voice mail system, or power supply.  When this happens you might as well shop for a new phone system because it is hard to determine just how much damage has been done.  Even if you replace major components the system may never work the same way again.

    We recommend a UPS Battery Back Up System on every phone system installation we do. Often times a business owner will want to go and buy his own from OfficeMax or Office Depot and ends up buying the cheapest one available.  The results are the same. We have seen systems that have melted even though the business owner used a small under protected system to take care of their new $ 12,000.00 phone system.

    Please take the time to check out your UPS battery back up situation and make certain you have in place the protection required to keep your business going in the likely event you are hit by severe weather.

    check out all of our on line Minuteman UPS Battery Back Up solutions here. If you need help sizing the right system for your application we can help no matter how large.

    Or call Telcom & Data at 800-335-0229

  • A School Intercom Paging System for Safety and Communications

    School Intercom Paging System is not a luxury but a necessary safety communications tool. From K-12 to day care centers classroom communications is a must.   An emergency situation could become worse if communication is not available throughout the building. Telcom & Data is pleased to provide a high quality upgrade for these schools. A School Intercom Paging System from Bogen has multiple features to improve daily communication.

    PI35 School Paging Intercom School Paging System

    Bogen offers two systems that can accommodate up to 75 classrooms. Easy to follow step-by-step instructions and color coded guidelines are on the front panel of the unit. The system includes emergency features to increase school protection. Instant alerts can be sent out to all rooms at the push of a button. Emergency paging can be sent from a remote telephone or microphone and takes priority over all other functions. The system allows for hands-free communication between teachers and the main office through their classroom speaker. A tone signals when calls are coming in and repeats when the channel is open or the room is being monitored. Music playing devices can be connected to provide background music on systems with under 25 classrooms..

    Summer break can be the easiest time to update a School Intercom Paging System. An uncrowded building allows for a hassle free installation. The system will be up and running before students start their back to school shopping.

    For more information about School Intercom Paging Systems by Bogen, visit or call 800-335-0229.

    About Telcom & Data:

    Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems, intercom systems, and mass notification products. Telcom & Data maintains a network of over 1600 technicians with locations in Chicago, Milwaukee, and Miami.

    About Bogen:

    Bogen Communications International, Inc., the parent company of Bogen Communications, Inc. and Speech Design GmbH, is a leading provider of sound systems and telephone peripherals for commercial, industrial, and institutional applications the world over.

  • Avaya Announces End Of Support of all Merlin Phone Systems

    We received several calls from customers this past week looking for support on their Merlin phone system stating they had received letters from Avaya announcing the end of support for their Merlin phone systems. We decided to check on the Avaya web site for End of Support and found that they had in fact ended support.   Since the Mid 80s there have been millions of Merlin phone system installed including Merlin 410, 820, 10/30, Merlin II, Merlin legend, and Merlin Magix systems.  There are still thousands of system deployed providing companies with reliable service.  Since 1996  Telcom & Data has been providing service and maintenance support on older phone system and carry a large inventory of refurbished Merlin phone system components and phones. We also still have original and PDF versions of all of the Merlin programming manuals.

    Telephone Maintenance Support provides a company with budgeted phone costs. In case of a system failure parts and labored are covered protecting a company from large unforeseen expenses.  Maintenance agreements also include service level agreements so in the event of a system failure your business wont be down longer then required to change out a part often times in two hours or less.

    If your company had maintenance and would like to have a plan that fully protects your phone system call Telcom & Data at 800-335-0229 or fax a copy of your last maintenance bill to 414-744-5804 or visit us at




    About Telcom & Data: Founded in 1996, Telcom & Data Inc. helps companies boost their bottom line through telecommunications technology. Thousands of businesses worldwide have benefited from our services, and we can provide a tailor-made solution for businesses.  Telcom & Data Inc. asks the questions that target your toughest business challenges. We provide complete telecommunications analysis based on your company’s vision, needs, growth, and budget. Our customized solutions will measurably improve your business.





  • Milwaukee Telecommunications Company, Telcom & Data, Congratulates Young Employee on Business Award

    Lisbette new

    Telcom & Data, a Milwaukee based telecommunications company, proudly congratulates employee, Lisbette Rivera, on taking third place in a local DECA competition. DECA is an organization that helps young leaders develop in the areas marketing, hospitality, finance, and management. The competition took place at Milwaukee Area Technical College.

    Rivera is a senior at Alexander Hamilton High School. She became involved with DECA her junior year. "My marketing teacher, Mr. Gebert, encouraged me to go to the DECA Conference. He knew that I was too shy and that I needed to get out of my comfort zone. He told me that it will be good practice and I wouldn’t regret it. So, I tried it,” said Rivera.

    Rivera participated this year in the retail competition. She took two written tests and answered two role playing questions before a panel of judges from the local business community. Rivera is grateful for her high marks from the judges. “It was an amazing experience, I wish I was able to do it again next year,” she commented.

    Her third place award now sits proudly on her desk at Telcom & Data. Her co-workers are very impressed with her accomplishments at such a young age.

  • Telcom & Data Hires New Avaya Telephone Support Specialist Rocky Kampling

    Rocky KamplingTelcom & Data, a leading provider of Avaya telephone system support services, has hired Joseph “Rocky” Kampling as Director of Avaya Support. “Rocky”, as he prefers, comes to Telcom & Data with over 20 years of technical phone system experience. Rocky is a specialist in Avaya manufactured phone systems including IP Office, Definity, Partner, and Merlin Magix.

    When Rocky was asked why he enjoys working in the telecommunications industry, he said, “I really enjoy helping businesses solve problems and gain competitive advantages through phone system technologies. I like that my days are never the same. There are many different challenges and service issues I help with.” When asked about why he has been so successful and in demand for the last 20 plus years, Rocky said, “When you’re having a good time doing your job, it’s easy to have fun, and if you’re having fun, it’s not really work.”

    In addition to servicing Avaya’s phone systems, Rocky is also proficient in Bogen telephone paging products, voicemail systems, and Cooper Wheelock fire alarm alerting devices. In fact, he can design, install, maintain, and repair almost all business phone systems.

    Ricardo Trinidad President of Telcom & Data, commented, “Rocky not only cares about customers but he cares about his community. He serves on many community boards and volunteers for a variety of great causes. He is really a stand up citizen. I couldn’t ask for better Telcom & Data team member.”

    For more information on Telcom & Data’s phone system support services, visit Telcom & Data’s website or call 1-800-335-0229.

  • Telcom & Data Announces Opportunity to Become an Audio and Web Conference Service Provider with XOP Networks’ Audio Conference Bridge

    xopRising demand to use teleconferencing for client meetings, sales presentations, team meetings, quarterly reports, and webinars have driven businesses to seek lower cost conferencing solutions. Telcom & Data, a leader in business phone systems, is now offering XOP Networks’ Universal Service Node Conference Bridge as an affordable solution for conferencing service providers. The bridge allows service providers to deliver a comprehensive and economical platform to enterprise customers. Net 4 India recently began using the bridge to provide conferencing services to its broad customer base.

    The Universal Service Node Conference Bridge is a Linux based, scalable platform that is specifically designed to meet the needs of conferencing service providers and other carriers that want to offer hosted conferencing services. The service provider package adds several important capabilities including the ability to a) sell ‘Virtual Conference Bridges’, b) Operator assisted conferencing, c) Automated Subscriber Provisioning, d) Uploading of Call Detail Records to external billing systems, and e) support for ‘High Availability’ based on Active/Standby or Active/Active server configurations.

    “We selected XOP Networks Universal Service Node (USN) as our Conferencing Service platform because it is flexible and economical. The platform allows us to provision subscriber accounts using an XML based API, was easily integrated with our billing system, supports ‘high availability’ based on active/active server configuration and finally provides multiple enhanced security features that prevent any unauthorized access to an end customer’s data,” said Desi Valli, COO of Net 4 India. He further added “It is a great opportunity for us to make available, a rapidly growing service to our existing 400,000 SME customers and the market at large.”

    For more information on how to become a teleconference service provider with XOP Networks, call 1-800-335-0229.

  • Telcom & Data Introduces DuVoices’ D4 Unified Messaging System, Merges Voicemail, E-mail, and Fax

    DV4Telcom & Data, a leader in business phone systems, is pleased to introduce DuVoices’ D4 unified messaging system. The system merges voicemail, e-mail, and fax. The unit allows businesses to have all voicemails and faxes be sent to e-mail. For this reason, business operations become more productive and efficient.

    There are many advantages to using unified messaging in the office. First, messages are quickly and easily shared. All messages can be sent to others outside the organization via e-mail including Android and iPhones. Moreover, outbound faxes can be sent right from a computer terminal. Second, the system provides simplified message organization for fax and voicemail.  Users can label messages, store them in folders, and easily search for them. Third, the DuVoice system allows travelers and telecommuters to receive all of their messages from remote locations.

    When Ricardo Trinidad, President of Telcom & Data, was asked about DuVoices’ D4 unified messaging system, he said, “This is a great solution for all businesses. Years ago this was only available for larger firms. Now, DuVoice allows even the smallest businesses to benefit from unified communications.”

    For more information about DuVoices’ D4 unified messaging system, visit Telcom & Data’s website or call 1-800-335-0229.

  • Partner 18D Series 2 Telephone from Avaya, Designed for High-Performance Offices

    Telcom & Data, a leader in business phone systems, is proud to introduce the Partner 18D series 2 telephone from Avaya. Avaya is known for producing world-class phones and this unit fits right into their product line. Practical features make the phone extremely user-friendly.

    The 18D Partner phone has a backlit display to show the number dialed and caller information for incoming calls. The viewing angle of the display is adjustable, ensuring great visibility. An auxiliary port makes it easy to connect devices to the phone such as answering machines, extra telephones, headsets, and credit card readers. The phone is easily personalized with 16 customizable buttons and 14 steps of volume adjustments. Built-in conference, transfer, hold, and speaker buttons enhance productivity.

    When Ricardo Trinidad, President of Telecom & Data, was asked about the Partner 18D Series 2 Phone, he said, “This Phone has been extremely popular with our customers. It’s an affordable unit that delivers all the features office workers demand.”

    For more information on the Partner 18D series 2 telephone, visit Telcom & Data’s website or call 1-800-335-0229.

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