Monthly Archives: April 2014

  • Telcom & Data Introduces New Emergency Pool Phone

    Most states in the U.S. require by law that pools accessible by the public have a pool phone that can dial emergency services. The 1600A Series ADA Compliant Emergency Phone from Viking fills this requirement.

    The thermometer is at its highest during these summer months and everyone is looking for a way to cool off. Many people escape the heat by visiting their local swimming pool. Public and private pools are a great place for people to relax and have fun. Of course the danger of swimming pools is always present. Lifeguards and parents need to be on constant lookout for any signs of trouble. If an emergency situation does happen, it is necessary to have a quick method for calling emergency services. Telcom & Data is proud to provide a product to help increase swimming pool safety. The 1600A Series ADA Compliant Emergency Phones from Viking are ideal for swimming pool areas.

    Outdoor Phone for Pool Area Emergency Pool Phone Can Help Save Lives

    In most states, the law requires that pools available to the public have emergency phones. Providing guests with a safe and enjoyable experience should be the top priority of any pool operator. The 1600A Series ADA Compliant Emergency Phones are designed to provide quick and reliable hands free communication perfect for an indoor or outdoor pool area. The 1600A Series phones can be programmed to automatically deliver a digital announcement to identify the location of the emergency call and then initiate the call connected LED light. All units are phone line powered, requiring no batteries or external power. Up to five emergency numbers can be programmed into the phone.

    For outdoor pool areas Enhanced Weather Protection (EWP) is available for several 1600A Series phones. EWP products feature rubber gaskets and boots, hand soldered silicon sealed connections and gel filled tip and ring connectors to ensure that the emergency phone can withstand the harshest of weather conditions.

    Click here to find out more about State’s Pool Telephone Laws.

    For more information about an emergency pool phone from Viking, visit Telcom & Data’s website or call 800-335-0229.

    About Telcom & Data:

    Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems, intercom systems, and mass notification products. Telcom & Data maintains a network of over 1600 technicians with locations in Chicago, Milwaukee, and Miami.

    About Viking:

    Viking Electronics designs and manufactures over 250 telecommunications and security related products for small businesses. The majority of our products are “problem solvers,” designed to fix or add unique features to other manufacturers’ telephone or security systems. We also manufacture several stand-alone telephone and security products that set themselves apart from the competition by their simple design, ease of use, and cost effectiveness.

  • BBX Call Center Reporting Software Low Cost Big Features

    Telcom & Data INC. is proud to announce it has partnered with BBX Technologies Call  Center Vuesion Software for delivering call center solutions to Avaya IP Office users. The IP Office is mid size phone system for up to 2000 users. The BBX Vuesion software is delivers a total solution for the enterprise application. Vuesion's single-platform design encompasses a complete Contact Center solution, integrated with a powerful Unified Messaging voice processor and voice logger/recorder. This cost-effective approach yields highly integrated software modules, lower maintenance, and a scalable installation. Customers have the option to add software modules and licenses as they go and as their business environment dictates.  Call Center features include:

    • Scalable from small groups to enterprise multi-site businesses
    • Intuitive and familiar user interface
    • Blended multimedia with Email, FAX, voice and out dial queuing
    • Enhance customer service with skills based routing, priority routing and rules based routing
    • Increase agent productivity with call coordinated database screen pops, text chat, and presence
    • Improve supervisors’ efficiency with access to reporting, agent coaching and call recording.

    Vuesion works well for various types of business including insurance, health care, technical support, and order processing.  The Vuesion Contact Center suite offers the same advanced features, typically found in larger contact center suites, at an affordable cost of ownership. 

    With the Vuesion PC software, supervisors have the features they need to manage the center and agents. Supervisors have real-time information on agents, wallboards, and threshold alarms when important events occur. Supervisors may “rescue” a specific call from queue, monitor and record agents and utilize the PC chat with instant text messaging for agent assistance. Supervisors have access to call reports for tracking every performance and productivity aspect of an agent, a group and/or the entire center. Supervisors keep track of their agents and groups in one single site or across multiple sites in the enterprise.

    For information on Vuesion please visit on line at or call 800-335-0229.


  • Avaya Phone System Support for Chicago Area Businesses

    Avaya phone system support is available for Chicago area business for both newer and older phone systems including Merlin , Partner, Spirit, Definity, Audix , and IP Office. Located in downtown Chicago, Telcom & Data ,est 1996, is centrally located to handle service calls quickly for customers with service effecting phone problems. Telcom & Data also carries a large inventory of phone system parts including expansion modules, power supplies and phones.  Besides phone system support Telcom & Data can help businesses relocate an existing phone system to a new location. Telcom & Data can provide new voice and data wiring as well as coordinate phone services with local phone carriers such AT&T.  Rates are $ 145.00 for one hour of on site support plus parking, and travel if outside the 312 area code. Remote phone support is also available in 1/2 hour increments starting at $ 85.00 Call 312-432-1148 for immediate support. maintenanceman

  • A School Intercom Paging System for Safety and Communications

    School Intercom Paging System is not a luxury but a necessary safety communications tool. From K-12 to day care centers classroom communications is a must.   An emergency situation could become worse if communication is not available throughout the building. Telcom & Data is pleased to provide a high quality upgrade for these schools. A School Intercom Paging System from Bogen has multiple features to improve daily communication.

    PI35 School Paging Intercom School Paging System

    Bogen offers two systems that can accommodate up to 75 classrooms. Easy to follow step-by-step instructions and color coded guidelines are on the front panel of the unit. The system includes emergency features to increase school protection. Instant alerts can be sent out to all rooms at the push of a button. Emergency paging can be sent from a remote telephone or microphone and takes priority over all other functions. The system allows for hands-free communication between teachers and the main office through their classroom speaker. A tone signals when calls are coming in and repeats when the channel is open or the room is being monitored. Music playing devices can be connected to provide background music on systems with under 25 classrooms..

    Summer break can be the easiest time to update a School Intercom Paging System. An uncrowded building allows for a hassle free installation. The system will be up and running before students start their back to school shopping.

    For more information about School Intercom Paging Systems by Bogen, visit or call 800-335-0229.

    About Telcom & Data:

    Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems, intercom systems, and mass notification products. Telcom & Data maintains a network of over 1600 technicians with locations in Chicago, Milwaukee, and Miami.

    About Bogen:

    Bogen Communications International, Inc., the parent company of Bogen Communications, Inc. and Speech Design GmbH, is a leading provider of sound systems and telephone peripherals for commercial, industrial, and institutional applications the world over.

  • Avaya IP Office Phone System Support Help

    Did your company buy an IP Office phone system and now you are in charge of programming changes?  We can help. Telcom & Data, an Authorized Avaya business Partner, provides complete support on IP Office and VoiceMail Pro. From simple password changes to complete system upgrades Telcom & Data has the technical expertise.. Why work with Telcom & Data?   Telcom & Data has been around since 1996 and and have helped thousands of customers. Personalized service with helpful techs are the keys to providing service customers love. Other services include systems moves, PRI and SIP trunking, remote worker set up, audio and video conferencing, networking and more. The Avaya IP Office latest release is R9. If you are operating on an older version of IP Office consider upgrading and get more out of your investment. The new version 9 offers many new features including Android and iPhone apps for virtual workers.

    Telcom & Data maintains a network of over 1600 technicians nationwide and no matter where your business is situated on site support is always available. Remote support is very affordable and quick changes are easily handled.

    Phone System  maintenance and service agreements are available to protect your business against expensive system repairs and outages.

    For support call 800-335-0229 or visit 

    IP Office Support Avaya IP Office Phone System Support
  • Nortel Phone Support Not Hard To Get?

    Nortel Phone Support Not Hard To Get?  We receive many calls everyday from Nortel phone system users looking for support help. Nortel filed for bankruptcy back in 2009 and Avaya ended up purchasing the company.  Support for Nortel manufactured system seems to be harder then ever to get as customer calls would imply.   We have some great Nortel techs on hand and we can support the full line of Northern Telecom Products including CS1000, BCM, Meridian and Norstar systems.  Although quite reliable many times the phone system administrator may no longer be with the company and no one remembers how to change voice mail greetings, passwords or even a time change.  Telcom & Data provides remote and onsite phone system support.   For remote support we can provide remote support from only $ 85.00 for 1/2 hour. Many times remote support is all that is needed to trouble shoot a problem.

    Get Support Now Get Support Now

    If you have a Nortel system and you are looking for a company to provide support call us at 800-335-0229. or visit us at

  • Avaya Announces End Of Support of all Merlin Phone Systems

    We received several calls from customers this past week looking for support on their Merlin phone system stating they had received letters from Avaya announcing the end of support for their Merlin phone systems. We decided to check on the Avaya web site for End of Support and found that they had in fact ended support.   Since the Mid 80s there have been millions of Merlin phone system installed including Merlin 410, 820, 10/30, Merlin II, Merlin legend, and Merlin Magix systems.  There are still thousands of system deployed providing companies with reliable service.  Since 1996  Telcom & Data has been providing service and maintenance support on older phone system and carry a large inventory of refurbished Merlin phone system components and phones. We also still have original and PDF versions of all of the Merlin programming manuals.

    Telephone Maintenance Support provides a company with budgeted phone costs. In case of a system failure parts and labored are covered protecting a company from large unforeseen expenses.  Maintenance agreements also include service level agreements so in the event of a system failure your business wont be down longer then required to change out a part often times in two hours or less.

    If your company had maintenance and would like to have a plan that fully protects your phone system call Telcom & Data at 800-335-0229 or fax a copy of your last maintenance bill to 414-744-5804 or visit us at




    About Telcom & Data: Founded in 1996, Telcom & Data Inc. helps companies boost their bottom line through telecommunications technology. Thousands of businesses worldwide have benefited from our services, and we can provide a tailor-made solution for businesses.  Telcom & Data Inc. asks the questions that target your toughest business challenges. We provide complete telecommunications analysis based on your company’s vision, needs, growth, and budget. Our customized solutions will measurably improve your business.





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