Today, more than ever protecting your business from fraud and delivering
excellent customer service is vital to your success. A professional phone call recorder offers the protection you deserve and saves you needless worry. Many professionals are deceived by people who fail to keep their verbal agreements. Additionally, many businesses lose money because they didn’t keep a record of critical customer information. In the following, I will detail 5 ways a phone recorder can offer solutions to these problems and more.
Hold Suppliers Accountable
Have you ever had a supplier quote you a price and then you were shocked when the bill came and it was way more than you had agreed to? You can use a phone recorder to keep a record of all your purchasing calls and hold your suppliers accountable to the prices they quoted. By utilizing a phone recorder, you will never be scammed again by misleading dealers.
Offer Superior Customer Service
How do you know if your staff is providing excellent customer service? You can use a phone recorder to audit customer service calls and correct inappropriate actions. You can also identify and reward your customer service heroes.
Hire the Best
Phone call recorders can be used to record telephone interviews. After about 5 interviews, you probably forgot exactly how each candidate performed. A recorder allows you to go back and review each candidate. Then you can be sure you are hiring the top performer.
Record Teleconferencing Meetings
It’s hard enough to have a productive teleconferencing meeting without having to take detailed minutes. A call recorder allows you to focus on conducting an efficient meeting. You can always listen to the meeting again to review the details.
Improve Sales Closing Rate
A phone recorder can also be a remarkable sales tool. It allows you to review calls to improve your closing rate. You can easily identify what sales strategies are working and which ones are failing. Also, you can record critical information about your prospects. For instance, have you ever hung up the phone with a top prospect and forgot their name?
Personal Uses
At home, a phone recorder can be used to monitor your personal customer service calls. Just like in the business example above, a phone recorder gives you the power to demand that others keep their word.
A USB Phone Recorder by RecordMyCalls
At Telcom & Data, we recommend this USB phone recorder because of its versatility and ease of use. The recorder comes with computer software to easily record phone calls right to your laptop or PC.
The USB recorder has many great features:
- Size of a credit card in length and width and can be easily hidden
- The recorder and accompanying software takes less than 10 minutes to install
- Once connected, users can record automatically or manually outbound and inbound calls
- No tapes or batteries are needed, making the recorder maintenance free
- Recorded calls can be played back immediately in crystal clear digital sound or they can be saved to a network drive, PC, CD, or FTP site
- Saved files are compressed to reduce hard drive space requirements and can easily be searched
- As a further convenience, the sound files can be sent via e-mail.
Protect your business by ordering a phone recorder today! You will wonder how you ever got along without it.