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Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that TMC has named SuperViewTM as a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication in the CRM, call center and teleservices industries since 1982.

SuperView provides contact center supervisors with a real-time snapshot of all vital contact center statistics. SuperView is part of Zultys’ all-in-One “Integrated Contact Center” solution and Unified Communications system that delivers advanced contact center features to organizations without the complexity associated with other competing solutions.

Zultys' contact center solutions fulfill a range of customer service and contact center needs, from high-capacity customer service operations across multiple locations to a company’s day-to-day call and front-office demands. Integrated within the Zultys MX family of IP phone systems, Zultys’ Contact Center software does not require any additional servers and is easy to use, manage and deploy. Zultys’ integrated contact center is robust and affordable for any size contact center, whether at a single site or at multiple locations, locally or globally. The solution features customized reporting tools to aid supervisors in improving productivity, efficiency and customer service at the center; call attached data, call recording, Web dial and integration with third-party CRM applications to ensure agent efficiency and quality; and a standard, companywide user interface to enable agents and supervisors to seamlessly handle overflow and priority calls. With the additional capabilities provided by SuperView, contact center supervisors get a real-time view of all essential statistical information to aid in both managing the productivity of their agents and improving customer service.

"We are honored to receive the 2013 IP Contact Center Technology Pioneer Award from such an established and well-regarded publication," said Steven Francis, chief sales and marketing officer at Zultys. “This award continues to recognize our innovation in IP contact center technology, as well as our strong reputation in the industry.”

The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced innovative, ‘Best in Class’ IP contact center solutions in the last twelve months.

“Technology is absolutely essential to managing a successful, efficient call center,” said Rich Tehrani, CEO, TMC. “This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders.”

“TMC is pleased to honor Zultys with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.

Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine.

For more information please visit www.tmcnet.com.

About Zultys
Zultys is the global provider of a true all-in-one unified communications solution. Innovative, reliable and scalable, Zultys IP phone systems integrate voice, video, data and mobility — in a single appliance — to optimize collaboration for businesses of all sizes. Zultys delivers a powerful, feature-rich communications system that is easy-to-use, deploy and maintain. Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.
About Telcom & Data Inc.

Founded in 1996, Telcom & Data Inc. helps companies boost their bottom line through telecommunications technology. Thousands of businesses worldwide have benefited from our services, and we can provide a tailor-made solution for you, too.
WHAT DO WE DO?
Telcom & Data Inc. asks the questions that target your toughest business challenges. We provide complete telecommunications analysis based on your company’s vision, needs, growth, and budget. Our customized solutions will measurably improve your business.

Every product and service we offer has been tried and tested for reliability, ease of use, integration, and manufacturer’s support. Telcom & Data Inc. clients receive personalized attention from knowledgeable sales and technical staff. All products (except software) carry a 30-day money back guarantee.

Telcom & Data’s network of over 1600 technicians provide global service to keep our customers going without missing a beat. If a problem does arise, the service department answers our phones live. You will never be stuck talking to a machine at Telcom & Data Inc.

Out of all the concerns professional drivers face, safety is first. Telcom & Data, a leader in business phone systems, is pleased to introduce the Plantronics Blacktop 500 Bluetooth headset to enhance driver safety. The headset has been designed specifically to keep commercial drivers’ eyes on the road and hands on the wheel. The unit cancels road noise, stays comfortable all day, and lets drivers easily manage calls while complying with the federal law that bans handheld cell phone use.The Plantronics Blacktop 500 headset delivers great features for in-vehicle use. To ensure the highest level of performance and sound quality, the unit is designed to cancel out road and engine noises. The Blacktop 500 features Plantronics’ Smart Sensor™ technology which detects when the headset is being worn and automatically routes the audio – both calls and media like iTunes and Pandora – from the mobile phone to the headset whenever it’s put on. An in-vehicle charging system delivers unlimited talk time while driving and the USB connection can also be used for Internet chat or movies while taking a driving break.

“Professional drivers, such as cabbies, delivery people and long-haul truckers, have to deal with incredibly challenging communications issues while on the road,” said Lori Langona, director of consumer marketing at Plantronics. “The Blacktop 500 pulls out all the stops when it comes to comfort, sound quality, noise cancellation and hands-free convenience, so that these driving pros can get the job done without missing a step.”

For more information about the Plantronics Blacktop 500 phone headset, visit Telcom & Data’s website or call 1-800-335-0229.

About Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

About Plantronics: Plantronics offers one of the industry's most complete families of corded and wireless products for unified communications. Widely recognized for their sound quality, reliability, and comfort, Plantronics' audio solutions help companies extend the benefits of IP communications.

Telcom & Data, a leading provider of business phone systems, is proud to introduce the new Allworx System Software 7.5 upgrade. Allworx is dedicated to manufacturing VoIP phone systems that help small businesses increase sales, enhance customer service and improve productivity. The most exciting feature of the new software upgrade is the Allworx Reach smartphone and tablet app.The Reach app provides users with a new way to communicate. In the past, bringing full phone system functionality to a mobile device was impossible. Now users can bring all the features of their IP-based Allworx phone to their iPhone or Android smartphone or tablet. The app is perfect for lawyers, sales professionals, and executives who need to work out of the office frequently. The app is also great for employers who provide work-at-home options.

The Reach app allows users to simultaneously make and receive multiple calls. With the simple push of a button, calls can be transferred, put on a conference call, or put on hold. Call history, contacts, and voicemail are all easily accessed.

“In my opinion, this is the best upgrade Allworx has released. The Reach app is truly innovative and demonstrates their commitment to delivering the best solutions for the modern workplace. And we all know the modern workplace is mobile,” said Ricardo Trinidad, President of Telcom & Data.

For more information on Allworx business phone systems, visit Telcom & Data’s website or call 1-800-335-0229.

Telcom & Data, a leader in business phone systems, introduces new Allworx Reach smartphone app. Reach allows users to tap into the rich functionality of their Allworx phone system. Because Reach is an Allworx-created solution designed exclusively to work with Allworx systems, setup is easy, it integrates seamlessly, and works flawlessly. The app works with both Apple and Android phones.
The Reach app boasts many handy and user-friendly features. Users can simultaneously make and receive multiple calls. With the simple push of a button, calls can be transferred, put on a conference call, or put on hold. Call history, contacts, and voicemail are all easily accessed.

Reach is a new licensed option within every Allworx server installed with System Software 7.5. No additional hardware purchase is necessary to use the app. Reach licenses are offered in cost-effective groups for small or large implementations.

When Ricardo Trinidad, President of Telcom & Data, was asked about the new app, he said, “We are a very proud provider of Allworx. The launch of the Reach app demonstrates their dedication to offering cutting edge solutions for today’s mobile workplace. Our Allworx customers will love this innovative solution."

For more information about the Allworx Reach app, visit Allworx.com or call Telcom & Data at 1-800-335-0229. To find the right Allworx system for your office, visit Telcom & Data’s website.

Telcom & Data, a leader in business phone systems, is pleased to introduce an affordable and easy-to use USB Phone Recorder. The recorder is ideal for keeping accurate records of important phone conversations such as conference calls, interviews, and sales calls. The phone recorder gives professionals peace of mind and business power. It ensures contractors deliver on price quotes and verbal agreements are kept. Moreover, the device guarantees important client information is never lost. It easily records calls right to a PC or laptop. Small and medium sized businesses and home office workers will especially love this product because of its ease of use and simple set-up. The device is perfect for attorneys, doctors, brokers, day traders, contractors, and salesmen.
The USB recorder boasts many great features. The recorder is small and can be easily stored in a laptop bag. The recorder and accompanying software takes less than 10 minutes to install. Once connected, users can record outbound calls, inbound calls, and even room conversations with the simple push of a button. Recorded calls can be played back immediately or they can be saved for later retrieval on your PC. As a further convenience, the sound files can be sent to others via e-mail.

When Ricardo Trinidad, President of Telcom & Data, was asked about the benefits of the recorder, he said, “It’s small and incredibly simple to use. These recorders will allow users to provide excellent customer service, while protecting themselves from false claims.”

For more information about the USB phone recorder, visit Telcom & Data’s website or call 1-800-335-0229.

Telcom & Data, a leader in emergency communication, is pleased to introduce the Viking E-50 series door entry phones for school safety. School safety is one of the most important issues in America today. By installing the Viking speaker phone outside the entrance of a school, the doors can remain locked and every person entering can be screened. The E-50 series phones are durable, attractive, and easy to use. The units are made of rugged stainless steel and are available in 5 attractive finishes. For outdoor use, Enhanced Weather Protection (EWP) is available. When a school visitor pushes the call button, they will immediately be connected to a call screener. The call screener can then answer the call and ensure the visitor has a valid reason for entering the building. Even more, the call screener will be able to see the visitor with the buit-in camera. When Ricardo Trinidad, President of Telcom & Data, was asked about the Viking E-50 series door entry camera phones, he said, “With the recent stories we have heard about in the media, we all know how important school safety is. These door entry camera phones provide an affordable and practical way to screen visitors and stop intruders from entering.” For more information on the Viking E-50 series door entry camera phones, visit Telcom & Data’s website or call 1-800-335-0229.

Telcom & Data, a leader in business phone systems, is pleased to offer refurbished Merlin Magix 4424D+ phones. The units have been fully restored and are in “like new” condition. Telcom & Data is now offering the phones at a fraction of the original price. The Merlin 4424D+ delivers all the features required for today’s professionals. The phone boasts 24 programmable buttons as well as hold, transfer, redial, and mute keys. Users are able to participate in conference calls with up to five individuals – two external and three internal parties. A two-way speakerphone and headset interface offers the convenience of hands-free communication. Additionally, the unit has a 2-line by 24-character LCD display that shows an alarm clock and timer, business directory, and caller id. When Ricardo Trinidad, President of Telcom & Data, was asked about the Merlin Magix 4424D+ phones, he said, “We are really happy to offer Refurbished phones from Avaya. Sometimes we get calls from customers that are looking for other brands because they don’t think they can afford Avaya. That’s when I tell them about our refurbished options and my quality guarantee.” For more information about the Merlin Magix 4424D+ phones, visit Telcom & Data’s website or call 1-800-335-0229. Telcom & Data also carry numerous other Avaya products including IP Office and Partner phones.

Telcom & Data, a leader in business phone systems, is pleased to introduce the Engenius DuraFon 1X cordless phone. The phone features high antenna sensitivity, allowing for long-range communication. The Durafon 1X has over 4 times the range of powerful 2.4 GHz phones. The unit delivers clear communication a crossed 12 floors of office buildings or hotels, 250,000 square feet of warehouses or manufacturing plants and 3000 acres of open space on farms or ranches.

The Engenius phone boasts great features for industrial users. The device is durably built with ruggedized housing, a shock resistant antenna and a double-locked battery. Users will enjoy the intuitive menu selections and programmable keys. The unit offers 6 hours of talk time and a 36-user capacity when expanded to 4 bases.

When Ricardo Trinidad, President of Telcom & Data, was asked about the Engenius DuraFon 1X phone, he said, “When you need long range communication, this is the phone for you. Whether you are a farmer out in the fields or a security officer in a 12-story building, this phone will get the job done.”

For more information on the Engenius DuraFon 1X phone, visit Telcom & Data’s website or call 1-800-335-0229.

Telcom & Data, a leader in business phone systems, is proud to introduce the Premier Technologies HY-7600 MP3 music on hold messaging player. The system makes uploading customized messages and music a breeze. If a business has multiple locations, users can easily upload new audio to all of their locations simultaneously. Mounting assemblies are available to mount the unit on a server rack. The device uses MP3 files, removing the need to purchase physical media. The system can promote new products and services or play upbeat music. If an Ethernet cable is not available for uploading, a USB flash drive can be used. The loading of new files is effortlessly done by “dragging and dropping” MP3 files from a computer to the flash drive. When the flash drive is plugged into the unit, the files automatically download. When Ricardo Trinidad, President of Telcom & Data, was asked about the HY-7600 music on hold player, he said, “I just talked to a business the other day that was paying someone to upload their messages. That’s when I told them about the Premier Technologies HY-7600 music on hold player. It’s so easy to use; there is no reason to pay someone outside the company to manage your messaging system.” For more information about the Premier Technologies HY-7600 music on hold messaging system, visit Telcom & Data’s website or call 1-800-335-0229.

Telcom & Data, a leader in audio and web conferencing, is pleased to announce that Sonexis Conference Manager 10.0 is now compliant with a key Internet Protocol (IP) telephony solution from Avaya. Sonexis Conference Manager is an in-house audio conference bridge that is secure, easy to use, and eliminates the ongoing fees of subscription based services. The bridge is tested by Avaya for compatibility with: Avaya IP Office Release 7.0 using PRI, SIP, and H.323 trunk interfaces.

Sonexis Conference Manger is used by more small and medium sized businesses than any other in-house bridge on the market. The product’s ease of use and adaptability has made the product a favorite in the industry. Users simply plug Conference Manger into their voice (PSTN) or data network (VOIP) and within minutes the company can schedule, launch, and record conferences. Popular applications (like Microsoft Outlook, Lotus Notes, and the Web Browser) provide the interfaces that make Conference Manger accommodating for any user. The device is typically installed within one hour and scales easily from 12 to 1,000 ports of audio and 5 to 1,000 seats of Web. With the bridge’s unique design, businesses can always add more features, users, or protocols.

Eric Rossman, vice president of developer relations at Avaya, said, “Sonexis Technology’s collaboration offering for the small-to-medium size enterprise marketplace leverages the built-in audio conferencing capabilities of Avaya IP Office and will provide greater capability and choice for Avaya IP Office customers.” Avaya IP Office customers will enjoy the capabilities of Sonexis while keeping their existing equipment.

When Ricardo Trinidad, President of Telcom & Data, was asked about the Sonexis and Avaya partnership, he said, “We are always happy when our vendors partner together. Through this collaboration we are able provide even more value to our Sonexis and Avaya customers.”

For more information about Avaya IP Office and Sonexis Conference Manager, visit Telcom & Data’s website or call 1-800-335-0229.