Telcom & Data, a leader in business phone systems, announced today a reduced price on a Plantronics CS70N headset and HL 10 handset lifter. The CS70N headset is the ideal combination of style, comfort, and performance. The addition of the handset lifter allows for true wireless mobility. This legendary headset package is perfect for any business setting from the back office to the executive suite. Specifically, CS70N headset is ideal for call centers, sales representatives, and work-at-home professionals.

The CS70N is incredibly versatile. Multitasking hands-free is easy with 300 feet of wireless mobility. Additionally, the headset boasts six hours of talk time without recharging. The headset features convenient one-touch volume control and answer/end buttons. An online indicator light lets others know the phone is in use.

The handset lifter allows users to remotely answer and end calls even when the worker is away from their desk. A noise indicator lets the user know an inbound call is on the line. Then the user simply pushes one button on the headset and the handset lifter answers the phone.

The CS70N has first-rate audio clarity. A noise-canceling microphone reduces background noise such as co-workers and other phones. Likewise, the headset has voice dedicated DECT technology, eliminating Wi-Fi interference.

When Ricardo Trinidad, President of Telcom & Data, was asked about the performance of the CS70N headset, he said, “This headset is perfect for any business professional. Its audio clarity and flexibility are top-notch.”

For more information about the Plantronics CS70N wireless headset and HL 10 handset lifter, visit Telcom & Data's website or call 1-800-335-0229.

About Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

About Plantronics: Plantronics offers one of the industry's most complete families of corded and wireless products for unified communications. Widely recognized for their sound quality, reliability, and comfort, Plantronics' audio solutions help companies extend the benefits of IP communications

In order to take advantage of this special promotion, customers should visit Telcom & Data’s website during the sale dates. Sale items will be featured prominently on the home page. Customers will be able to receive an additional 10% off their order when they “Like” Telcom & Data on Facebook.

The sale will feature many top-selling products. One highlight is Wheelock’s loud ringer and strobe light. The ringers are designed for use in noisy locations such as manufacturing plants. Another noteworthy offering is the CS70N Plantronics headset. The headset boasts 300 feet of wireless mobility and a noise canceling microphone. The sale will also feature an Avaya IP Office phone system package. The phone system comes with 6 Avaya phones and voice mail. Even more, a Bogen wireless audio system for school classrooms will be discounted. The system is used to amplify the instructor’s voice, ensuring all students can hear the teacher clearly. This is a perfect product for educational administrators planning for the next school year.

When Ricardo Trinidad, President of Telcom & Data, was asked why the company was offering this promotion, he said, “we strive to delight our customers and we intend to do just that by offering some great discounts on our most popular products.”

For more information about Telcom & Data’s 4th of July Promotion, visit Telcom & Data’s website or call 1-800-335-0229.

ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami

Today, more than ever protecting your business from fraud and delivering excellent customer service is vital to your success.  A professional phone call recorder offers the protection you deserve and saves you needless worry.  Many professionals are deceived by people who fail to keep their verbal agreements.  Additionally, many businesses lose money because they didn’t keep a record of critical customer information.  In the following, I will detail 5 ways a phone recorder can offer solutions to these problems and more.

Hold Suppliers Accountable

Have you ever had a supplier quote you a price and then you were shocked when the bill came and it was way more than you had agreed to?  You can use a phone recorder to keep a record of all your purchasing calls and hold your suppliers accountable to the prices they quoted.  By utilizing a phone recorder, you will never be scammed again by misleading dealers. 

Offer Superior Customer Service

How do you know if your staff is providing excellent customer service?  You can use a phone recorder to audit customer service calls and correct inappropriate actions.  You can also identify and reward your customer service heroes. 

Hire the Best

Phone call recorders can be used to record telephone interviews.  After about 5 interviews, you probably forgot exactly how each candidate performed.  A recorder allows you to go back and review each candidate.  Then you can be sure you are hiring the top performer.

Record Teleconferencing Meetings

It’s hard enough to have a productive teleconferencing meeting without having to take detailed minutes.  A call recorder allows you to focus on conducting an efficient meeting.  You can always listen to the meeting again to review the details.

Improve Sales Closing Rate

A phone recorder can also be a remarkable sales tool.  It allows you to review calls to improve your closing rate.  You can easily identify what sales strategies are working and which ones are failing.  Also, you can record critical information about your prospects.  For instance, have you ever hung up the phone with a top prospect and forgot their name? 

Personal Uses

At home, a phone recorder can be used to monitor your personal customer service calls.  Just like in the business example above, a phone recorder gives you the power to demand that others keep their word. 

A USB Phone Recorder by RecordMyCalls

At Telcom & Data, we recommend this USB phone recorder because of its versatility and ease of use.  The recorder comes with computer software to easily record phone calls right to your laptop or PC. 

The USB recorder has many great features:

1. Size of a credit card in length and width and can be easily hidden
2. The recorder and accompanying software takes less than 10 minutes to install
3. Once connected, users can record automatically or manually outbound and inbound calls
4. No tapes or batteries are needed, making the recorder maintenance free
5. Recorded calls can be played back immediately in crystal clear digital sound or they can be saved to a network drive, PC, CD, or FTP site
6. Saved files are compressed to reduce hard drive space requirements and can easily be searched
7. As a further convenience, the sound files can be sent via e-mail.

Protect your business by ordering a phone recorder today!  You will wonder how you ever got along without it.

 Order Now!

Telcom & Data, a leader in business phone systems, announced today that the Plantronics CS530 wireless headset is now available for purchase. The wireless headset is designed for office and desk-centric workers looking for an easy-to-use wireless offering. The CS530 replaces the popular CS70N. The redesigned headset features the same over-the-ear wearing style, but with a new sleek design, magnetic docking, and numerous performance improvements.

The CS530 is incredibly flexible. Multitasking hands-free is easy with 350 feet of wireless mobility. Additionally, users are able to conference with up to three additional headsets. The headset features convenient one-touch volume control and answer/end buttons. The headset also includes a handset lifter to remotely answer and end calls.

The CS530 boasts excellent audio clarity with advanced wideband audio providing high definition voice quality. A noise-canceling microphone reduces background noise such as co-workers and other phones. Likewise, the headset has voice dedicated DECT technology, eliminating Wi-Fi interference.

When Ricardo Trinidad, President of Telcom & Data, was asked about the performance of the CS530 headset, he said, This may very well be the best headset on the market right now. Its audio clarity and flexibility make it a superior wireless offering.

For more information about the Plantronics CS530 wireless headset, visit Telcom & Data's website or call 1-800-335-0229.

ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

ABOUT Plantronics: Plantronics offers one of the industry's most complete families of corded and wireless products for unified communications. Widely recognized for their sound quality, reliability, and comfort, Plantronics' audio solutions help companies extend the benefits of IP communications throughout the extended enterprise, fostering better business communication and efficiency regardless of where professionals are working.

Plantronics has active and collaborative partnerships with the leading UC providers for enterprise, including Avaya, Cisco, IBM and Microsoft, as well as consumer VoIP providers to ensure seamless interoperability.

Telcom & Data, a leader in conferencing products, announced today the addition of the M900 HD video conferencing server and T100 video conferencing software to their extensive video conferencing product line. The server is a favorite in the industry because it offers the lowest price per port. The high-tech video server is user-friendly and offers excellent reliability and performance. The T100 software is popular because it enables face-to-face virtual meetings on a personal computer or mobile device.

The M900 conferencing server has numerous performance benefits. It boasts an integrated design to reduce rack space and allow for easy network operation. The M900 supports up to 20 Ports of Continuous Presence at 1080p definition, or 40 Ports of Continuous Presence at 720p definition. Universal ports allow users to access a meeting at different speeds and definitions. This ensures all participants are able to benefit from the greatest possible video and audio experience. The server has convenient access to different subnets for network building, making the communication between various organizations much more manageable.

The T100 video conferencing software is also an extremely useful video conferencing solution. The software allows users to have face-to-face meetings on their mobile device or personal computer. The T100 software provides outstanding audio and video communication over IP networks, even at low bandwidths. It delivers a wide range of document sharing functions, allowing users to collaborate online from any location. The T100 only requires one license for a personal computer. Once the software is installed, users can simply log onto their PC from any location and have immediate access to their contacts and virtual meeting rooms.

When Ricardo Trinidad, president of Telcom & Data was asked about why the ZTE products were added to the company’s video conferencing product line, he said, “ZTE has a great reputation in the industry and these products offer the latest technology available. ZTE is being featured at the InfoComm 2012 conference in Las Vegas this week so we know their products will be in high demand right now.”

For more information about ZTE’s M900 HD Video Conferencing Server and T100 Software, visit Telcom & Data’s website.

ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

ABOUT ZTE: ZTE USA is a subsidiary of ZTE Corporation, a leading global provider of telecommunications equipment and network solutions. ZTE USA is dedicated to making quality communications technology accessible to all. The company draws on 25 years of experience and research investment to deliver smart, affordable, quality choices for infrastructure and mobile data device customers nationwide.

Telcom & Data, a leader in Hospitality communications, announced today the release of DuVoice’s new unified messaging software package. Hotels have very specific phone system and voicemail requirements. The new DuVoice 5.1 software package delivers with new features designed to meet unique industry needs.

The new software offers a single, centralized voice mail system that integrates with multiple Property Management Systems (PMS). DuVoice centralized voice mail can support hundreds of hotels, each with their own separate PMS interface. By centralizing voicemail among multiple sites, hotel operators can reduce software, hardware, and administration expenses.

As a further convenience, a single InnDesk system supports multiple properties. This allows hotels to benefit from centralized human resources. Now, a group of receptionists or front desk staff can support multiple properties either as a dedicated centralized resource, or to assist in "overflow" situations. Reduced personnel costs, improved customer service, and enhanced efficiency are the ultimate benefits of a single InnDesk system.

Users will also be glad to know that the new software supports older PBXs and newer IP phone systems. Depending on the configuration, this capability can be invaluable for hotel operators wanting to deploy a single voice mail system to support multiple PBXs. Within a single installation, different applications such as voicemail and interactive voice response may call for different integration techniques. With DuVoice, this is not a problem.

The new software also features a simplified wake-up-call system. With a few keystrokes, guests can schedule their own wake-up calls. User friendly prompts walk them through the process and play a confirmation of the time and date. Guests can even set multiple wake-up calls for the same room. Hotel staff can also schedule wake-up calls for the guests, either by touch-tone commands on the telephone set, or through InnDesk with a point and click interface on any PC on the network.

When Ricardo Trinidad, President of Telcom & Data was asked about the importance of the DuVoice upgrade, he said, “We demand excellence and DuVoice has delivered once again. DuVoice’s simplified, no headaches solutions for the hotel industry are exactly what we want to offer our customers.”

For more information about DuVoice’s software, visit Telcom & Data’s voicemail website or call 1-800-335-2900.

ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

About DuVoice: Located in Kirkland, Washington, DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls, and a property management interface to most any PBX system. In the business market DuVoice has unified messaging system which delivers MP3 or wave voice mail messages and PDF fax messages to email.

Imagine saving 52% in energy costs in a sleek, compact, yet critical device for emergency notifications. Wheelock achieves this in their newest product line, cutting energy costs due to the product's low current draw.

Telcom & Data, a leader in emergency notification and evacuation products, is excited to announce the introduction of the industry's first LED notification devices. The Exceder Series by Wheelock, an already popular product line, has expanded to include LED horn strobes, strobes, and horns in one of the smallest, most compact single gang designs.

The Exceder LED Series is the first to be UL listed for both public and private mode life safety applications, while Wheelock's patented technology provides the industry's lowest current draw. It allows for energy savings of up to 52 percent compared to competitive models. Using LED as the strobe light source, the product incorporates high efficiency optics to minimize current draw. This allows for a greater number of appliances on the notification appliance circuit and fewer power supplies.

"Delivering on the need to protect, alert and inform, Wheelock continues to supply the most innovative life safety solutions on the market today," said Ricardo Trinidad, President of Telcom & Data. "With the new Exceder Series LED products, customers can feel confident that they are not spending more than they need to on not only the initial product cost, but the product's energy costs when part of an emergency notification system. This is the fusion of life safety and energy efficiency at its best."

The Wheelock Exceder LED horn strobes, strobes and horns feature one of the industry's smallest footprints along with a sleek, modern low-profile design. In addition to energy savings, installers will benefit from a wide range of features, including several candela settings, a single-gang design, four convenient mounting options and the ability to change settings without a single tool - all designed to reduce total cost of ownership.

The Exceder LED products meet stringent synchronizing standards for use with Wheelock’s DSM Sync Modules, Wheelock Power Supplies and SAFEPATH products.

For more information about the Exceder Series LED strobe and horns by Wheelock, visit Telcom & Data’s website or call 1-800-335-0229.

ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in mass notification and emergency evacuation products. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

ABOUT Wheelock: Cooper Wheelock is focused on meeting the growing demand for personnel and property safety. Wheelock is the source for notification solutions supporting fire, security, mass notification, and industrial signaling applications.

Experience the Fusion by Revolabs – Impress your clients with this stylish all-in-one audio solution that reduces equipment costs and allows for ultimate versatility and audio clarity.

Telcom & Data, a leader in teleconferencing products, announced today the introduction of Revolab’s state-of-the-art Fusion microphone system to their product offerings. Fusion’s all-in-one design replaces the need for loads of bulky audio equipment, drastically reducing equipment costs. Fusion is a complete wireless audio solution that combines a wireless microphone receiver with a digital processor and audio mixer. Acoustic echo cancellation and noise reduction technology ensure a buzz-free conversation and ultimate audio clarity.

The Fusion wireless microphone system by Revolabs comes in a four or an eight microphone version, making it adaptable for mid-to-large size conference rooms. Diverse microphone configurations can be used with Fusion based on the needs of the user. The microphones come in several different varieties: wearable, tabletop directional, tabletop omni-directional, and XLR adapter for handheld and broadcast quality microphones. Security is ensured with a 128-bit encryption which means no one will be able to listen in on the signal sent between the microphone and base station. The microphones have rechargeable batteries, which provide up to eight hours of talk time. With these innovative solutions, users can move anywhere in the conference room and still be heard clearly.

Fusion’s versatility makes it the perfect unified communications solution for teleconferencing. Fusion can be directly connected to most video conferencing solutions, including Lifesize, Polycom, Sony, and Tandberg. Additionally, it provides all the connectors required to link conference room speakers and amplifiers.

To enable teleconferencing, the Fusion wireless microphone system allows for many possibilities. Fusion includes a telephone line-in connector that plugs directly to a telephone network as a conference phone. It also provides a telephone set connection, allowing users to plug in a desktop phone for non-speaker calls. Furthermore, the wireless dialer allows users to set up calls from anywhere in the conference room.

When Ricardo Trinidad, president of Telcom & Data, was asked why he decided to add Fusion to the company’s product line, he said, “We’re dedicated to bringing our customers technologically advanced products. Revolab’s Fusion is a perfect all-in-one teleconferencing solution. Years ago, an entire rack of audio equipment would be required for these applications, now you just need Fusion.”

For more information on Revolab’s Fusion, visit Telcom & Data’s website or call 1-800-335-0229.

ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in teleconferencing and unified communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.

ABOUT Revolabs: Revolabs, Inc. is the premier provider of wireless audio solutions for unified communications, enterprise collaboration, and professional audio applications across a wide range of markets. Offering unmatched audio quality that allows users to “hear every word,” the company’s wireless conferencing and microphone systems are utilized across the globe for a variety of applications, from webcasts and video conferencing to podcasts and broadcasting.

Telcom & Data, a leader in teleconferencing products, announced today the introduction of Revolab’s FLX wireless conference phone to its product line. The problem with every wireless or corded table top conference phone is that its microphones and speakers are fixed to the unit. The Revolabs FLX gives new flexibility to teleconferencing with respect to the placement of the speaker, microphone, and wireless dial pad. The microphones, speaker, and wireless remote dial pad can be placed where needed. The FLX (“FLEX”) wireless conference phone is ideal for small and medium-sized conference rooms requiring better sound coverage.

Revolab’s FLX wireless conference phone has many unique features to maximize convenience and performance. The FLX supports both audio and video conferencing to reduce the amount of equipment needed, minimizing overhead costs. USB audio to a PC makes applications such as Skype, WebEx, Lync, and Sametime wireless and equipped for conference calls. Because the inconvenience of wire configuration is eliminated, the microphones and speaker can easily be placed throughout the room to optimize sound quality. With a transmission range of 65 feet, room arrangements are endless. The FLX has crystal clear audio and is resistant to feedback from wireless electronic devices like cell phones, iPads, and laptops. Security is ensured with a 128-bit encryption, which means no one will be able to listen in on the signal sent between the microphone and base station. For this reason, Boeing and Bank of Chicago trust Revolabs with their teleconferencing needs. Users can make private phone calls using a headset and mobile users can utilize Bluetooth communication. The FLX supports both VoIP and analog phone interfaces.

The FLX has four microphone purchasing options to meet users’ unique needs. The first option includes two omni-directional microphones, an ideal solution for medium-sized conference rooms where two different areas of the room require a microphone pick-up. The second option includes one wearable and one omni-directional microphone, designed for conference room presentations with live audiences, such as churches and schools. The third option contains two directional microphones, ideal for audio or video conferences where participants are in a limited area. The fourth option consists of two wearable microphones which are intended for conference room presentations without live audiences.

When Ricardo Trinidad, President of Telcom & Data, was asked about the advantages of FLX, he said, “Revolab’s FLX wireless conference phone is a perfect solution for users that don’t want to be constrained to the acoustic limits of traditional table top conference phones. We are very excited to bring this technology to our customers.”

For more information about the FLX, visit Telcom & Data’s website or call 1-800-335-0229.

ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in teleconferencing and unified communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

ABOUT Revolabs: Revolabs, Inc. is the premier provider of wireless audio solutions for unified communications, enterprise collaboration, and professional audio applications across a wide range of markets. Offering unmatched audio quality that allows users to “hear every word,” the company’s wireless conferencing and microphone systems are utilized across the globe for a variety of applications, from webcasts and video conferencing to podcasts and broadcasting.