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Many telephone manufacturers offer maintenance plans for a limited time period. Once the specified time period is over, the business must find another support plan. Even when a business has an active plan, the high costs can be crushing. Telcom & Data, a leader in phone support and maintenance, is pleased to offer professional and affordable maintenance solutions. Telcom & Data has been delivering phone system support plans for 15 years and has over 1600 technicians nationwide.

Telcom & Data provides support for the entire phone system including circuit packs, processors, telephones, and voice mail. Maintenance is delivered by highly trained certified technicians. The plan includes free 24/7 alarm monitoring and help desk support. The right parts are always available because a spare parts kit is kept on site.

John Blake, from Rogers Memorial Hospital, said, “Telcom & Data has been providing 24 hour mission critical services for many years. They were able to reduce our annual phone maintenance costs by over $13,000.00 a year.”

Asking customers to repeat information over and over is time consuming and may lead to inaccurate orders. Sales professionals, customer service associates, and executives need reliable communication to build strong customer relationships. Telcom & Data, a leader in business phone systems, is proud to introduce the Plantronics HW251N phone headset for business communications. The headset delivers superior audio quality and all-day comfort.

Users will appreciate the many performance features on the Plantronics HW251 headset. The unit boasts wideband audio for a more natural sounding voice and a noise cancelling microphone ensures crystal clear sound. The headset has an over-the-head design and soft ear cushion for comfortable wear. A Quick Disconnect cord allows users to walk away from their phone without removing the headset.

When Ricardo Trinidad, President of Telcom & Data, was asked about the HW251N he said, “Plantronics is one of the most trusted names in the industry. This one is perfect for customer-service workers and has already gained widespread popularity.” Industry approval of these headsets is demonstrated to by the millions of agents that use them around the world.

For more information on the Plantronics HW251N phone headset or other Plantronics headsets, visit Telcom & Data’s or call 1-800-335-0229.

About Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

For professionals who spend long hours on the phone, a high quality headset is critical for successful hands-free communication. Telcom & Data, a leader in business phone systems, is proud to introduce the Plantronics C620-M headset for all-day comfort and productivity. The unit is perfect for sales calls, customer service calls, conference calls, and webinars.

The Plantronics C620-M has many outstanding features. An adjustable headband and soft ear cushions provide exceptional wearing comfort. The headset has a dynamic EQ stereo that adjusts automatically for voice and multimedia use. A noise cancelling microphone delivers superior call clarity. The headset also boasts Enhanced Digital Signal Processing (DSP) to provide a more natural sounding voice and SoundGuard technology provides protection against audio spikes. The unit has been optimized for Microsoft Office Communicator 2007 and Microsoft Lync 2010.

When Ricardo Trinidad, President of Telcom & Data was asked about the headset, he said, “We just added a number of Plantronics headsets to our product line and they immediately started selling. I know the C620-M will be another hit. The features make it perfect for the heavy business user.”

For more information about the C620-M and other Plantronics Headsets, visit Telcom & Data’s website or call 1-800-335-0229.

Today, data centers are filled with smaller and more powerful servers that emit enormous amounts of heat. The most pressing problem data center mangers face is developing air conditioning systems and rack arrangements that sufficiently cool the equipment. Telcom & Data, a leader in server racks and enclosures, is proud to introduce Great Lake’s closed-loop, water-cooled enclosure (CLWCE) as an innovative solution. The CLWCE is a 36 rack mount unit (RMU), 19" EIA enclosure. The cooling system uses low pressure chilled water to remove the heat produced by the servers.

The CLWCE saves on floor space, power consumption, and maintenance. The unit consumes 50% less floor space than plenum cooling and consumes up to 40% less energy than traditional infrastructure. The high-tech cooling system limits the risk of overheating individual servers which will in turn save on maintenance costs.

When Brian Franz, the Midwest Regional Sales Manager at Great Lakes Case & Cabinet, was asked about the enclosure, he said, “The enclosure provides an integrated closed-loop cooling system. It seals servers from re-circulated exhaust, making it a versatile high-density solution for today’s data center challenges.”

For more information about the closed-loop, water-cooled server rack, visit Telcom & Data’s website or call 1-800-335-0229.

Offshore workers face loud, wet, and hazardous conditions. In these environments, reliable communication is critical for safety. Telcom & Data, a leader in offshore technology, is proud to introduce Guardian’s DTT-50-Z and DTT-60-Z outdoor industrial telephones for reliable offshore communication. Both models are ATEX-IEC certified. ATEX-IEC certified products provide safety and protection in locations where a combination of air and flammable substances are present.

The DTT-50-Z and DTT-60-Z meet stringent Zone 1 safety requirements. A watertight keypad features oversized buttons that can easily be used while wearing gloves and can be programmed for speed dialing. A noise cancelling microphone ensures crystal clear sound quality. Maximum location versatility is made possible by desktop and wall mounting configurations. Additionally, the units operate on telephone line power, removing the need for an external power source. The key difference between the two models is the telephone cord; the DTT-50-Z has an armored cord and the DTT-60-Z has a coil cord.

When Sean Newborn, Sales Manager at Guardian Telecom, was asked about the benefits of the outdoor industrial phones, he said, “The DTT-50/60 series are ideally suited for offshore use as they offer IP66 weather protection without the need for a separate enclosure. The key pad size is also large enough to be used with gloves in inclement weather conditions.”

For more information about Guardian Telecom’s DTT-50-Z and DTT-60-Z outdoor industrial phones, visit Telcom & Data’s website or call 1-800-335-0229.

Enterprises need economical and practical business solutions. When it comes to storing servers and other tech equipment, this means fitting more gear in less space. Telcom & Data, a leading provider of server racks, is proud to introduce Great Lakes’ Heavy Duty 4-Post Server Rack as a perfect solution. The rack is designed to support up to 2000 lbs.

The 42 rack unit structure conforms to the EIA standard for 19" equipment and features universal M6 mounting holes. The 19-inch standard rack is commonly used in the telecommunication, computing, audio, and entertainment industries. The unit is ruggedly built from powder-coated, 12-gauge cold-rolled steel. The rack functions as a stand-alone or can be ganged together. Casters (wheels) are also available for easy mobility.

When Brian Franz, the Midwest Regional Sales Manager at Great Lakes Case & Cabinet, was asked about the rack, he said, “If you’re looking for an economical 4-post rack solution configured to meet your needs - and you need it now - then this is the rack for you; it ships within 48 hours.”

For more information about the Great Lakes Heavy Duty 4-Post Rack, visit Telcom & Data’s website or call 1-800-335-0229.

IP phone systems use a Power over Ethernet (PoE) network. Until recently, connecting overhead paging systems usually involved employing a VoIP gateway to connect analog speakers. Telcom & Data, a leader in overhead phone paging systems, is proud to introduce CyberData’s IP drop-in ceiling tile speaker as a favorable installation alternative. The ceiling speaker is a Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP) loudspeaker that connects easily into local area networks. By eliminating the need to cut a hole in the ceiling, installation time is cut by 70%.

The speaker easily fits most ceiling tiles with a 1’ x 2’ “drop-in” design. The device can be used with the majority of SiP-based IP PBX and it can play audio from a multicast source in a non-SiP setting. The speaker is IP addressable and works like any IP end point on the phone system.

When Ricardo Trinidad, President of Telcom & Data, was asked about the CyberData speaker, he said, “This new innovation from CyberData really makes VoIP paging installation a breeze. On top of that, the speakers offer crisp and clear sound.”

For more information on VoIP Paging, visit Telcom & Data's website or call 1-800-335-0229.

In loud offshore environments, visual indicators are needed for effective emergency communication. According to the UK Offshore Operation Association, “Visual warnings in the form of high-intensity flashing beacons should be provided in areas subject to high ambient noise to supplement the acoustic alarm signals.” Telcom & Data, a leader in offshore technology, recommends Cooper’s XB13 flashing beacon.

The XB13 flashing beacon is constructed to meet rigorous offshore requirements. Tough corrosion resistant GRP material makes the beacon impervious to the harshest outdoor conditions. The device is fully weather proof and can operate in temperatures between –40°F to +131°F. Various colors are available, making the product adaptable for different signaling purposes.

When Ricardo Trinidad, President of Telcom & Data, was asked about the beacons, he said, “Cooper Industries is one of the most trusted names in emergency communication. I am happy to carry these beacons because they are rugged and reliable. And they are absolutely critical for safety in loud offshore settings.”

For more information about Cooper Industries’ XB13 flashing beacon, visit Telcom & Data’s website or call 1-800-335-0229.

ZTE’s M900 offers the highest value conferencing platform in the industry at $195 per port. However, at 128 ports, small businesses may not be able to justify the cost ($25K), nor do they need 128 ports. ZTE has partnered with Vidtel to create a perfect solution for small enterprises. Vidtel’s cloud based MeetMe video conferencing service is now available for use with ZTE's hardware and software-based endpoints. Applicable products include ZTE’s T800, T700, and T100. The partnership allows small firms to utilize the ZTE video conference hardware and software, without an additional hardware purchase or monthly payments. A three-year agreement with Vidtel for eight endpoints in a Vidtel meeting room is approximately $10K and additional ports can be added at any time.    

Vidtel provides an exceptional any-to-any service. That is, users can engage in conferences across different platforms, without the need for expensive bridges and exchange services. Connections can be made with businesses using any other brand of H.323 or SIP video conferencing platform, including Cisco/Tandberg, InFocus, LifeSize, Polycom, Skype, and Google Talk.

When David Jackson, Strategic Accounts Manager at TK6, was asked about the Vidtel and ZTE partnership, he said, “ZTE and Vidtel have teamed up so that small and medium enterprise users can, from a cost, ease-of-use, and interoperability standpoint conduct effective video conferences.”

For more information on ZTE products, visit Telcom & Data’s website or call 1-800-335-0229.

Offshore platforms are prone to unusually hazardous conditions. In these environments, it is very important to have safe and reliable communication. Telephones must be specifically designed to handle severe weather and other dangerous conditions. Telcom & Data, a leader in offshore technology, recommends Guardian’s EXT-401 explosion proof phone.

The Guardian EXT-401 has many great features and benefits for offshore workers. For instance, the buttons on the phone are oversized so they can be easily pressed while wearing gloves. To handle outdoor environments and extreme weather, the device features corrosion resistant and moisture resistant circuitry. The phone can withstand temperatures ranging from -40 to 140 degrees Fahrenheit. Guardian has designed the phone with rugged copper-free cast aluminum housing and a heavy duty handset cord. The device is constructed to contain explosions within the equipment. This prevents an explosion from igniting the hazardous environment outside the phone.

Ricardo Trinidad, President of Telcom & Data, said, “We are so proud to partner with Guardian. As far as I am concerned, the EXT-401 sets the standard for offshore telephones. It’s virtually indestructible and meets all the requirements for hazardous prone sites.” Specifically, the EXT-401 meets the requirements for Class I Division 1 and Class 2 Division 1 areas judged to be hazardous due to the presence of flammable gasses, vapors, dust or fibers.

For more information on Guardian’s EXT-401 explosion proof phone, visit Telcom & Data’s website or call 1-800-335-0229.