Telcom & Data, a leader in industrial phone systems, is proud to introduce Guardian’s outdoor industrial VOIP telephones. The watertight WTT models and WTR ringdown models offer first-class performance under extreme environmental conditions. Applications include paper mills, highway call boxes, public transit sites, food processing plants, and construction sites.
The phones boast many outstanding features. The durable thermoplastic resin enclosure guards the internal circuitry against windblown dust, rain, corrosion, splashing and high pressure water. The phones contain a surge arrestor to prevent voltage damage. Each unit includes a heavy-duty G Type industrial handset and a vandal resistant armored handset cord. An electret noise reducing microphone ensures clear sound quality. When the handset is lifted on the ringdown models, the call is automatically routed to its assigned location.
When Ricardo Trinidad, President of Telcom & Data, was asked about Guardian’s industrial VOIP phones, he said, “These phones are reliable and virtually indestructible. Guardian has met our high standards and these phones are a welcome addition our product line.”
For more information about Guardian’s outdoor industrial VOIP telephones, visit Telcom & Data’s website or call 1-800-335-0229.
This entry was posted in Blog on July 11, 2012 by Telcom Data Admin.
Q. How do you know when you’re Phone System has been hacked?
A. When you get the phone bill!
In a reoccurring theme, The Salem News reported today about a small business in Ipswich MA. called Todd Tool and Abrasive Systems whose phone system was hacked during a four day period to the tune of $ 891,470 worth of phone calls. Even though Todd Tool was a Verizon customer the hackers used a dial around long distance service that placed the calls through AT&Ts network. The Salem News also reported that Verizon who was the service provider for Todd Tool, noticed an unusual amount of calls being made and shut down the ability to make these types of calls. Verizon ended up writing off $ 260,000 worth of calls. AT&T also had calls made through their service but they are not going to take a write off and they have filed a $1.15 million dollar law suit against Todd Tool for the calls. If AT&T wins in court, according to Michael Smith the owner, it could mean bankruptcy for Todd Tools.
I decided to ask telecom guru Rick Trinidad what a business could do to prevent hacker from doing the same thing. Below is a list of suggestions.
Hire a company to do a thorough security analysis of your phone system security. If you can’t afford a $ 12,000.00 phone bill you might really need this.
Make sure your voice mail system does not have the default passwords and that out bound calling features are turned off or addressed. Many voice mail systems can make out bound calls to notify you of messages. This can be used to make calls through your phone system.
Old voice mail boxes need to be deleted. If you r like most companies people come and go but voice mail boxes remain active and do not get removed. Delete all old voice mail boxes.
DISA is a phone system feature designed to allow companies to use their phone systems to place out going calls remotely. DISA or Direct Inward System Access allows just that. Access to your phone systems telephone lines through the phone system. It was developed long before Cell Phones as a way to reduce old expensive telephone calling cards. Really a favorite among hackers.
Auto Attendant used for routing calls can also transfer calls to off-site locations make sure if you aren’t doing this that this feature is turned off. If you are using it this feature change your passwords frequently.
Call forwarding to outside numbers is another feature while wonderful for working remotely leaves open a window of opportunity. Make sure who ever needs this feature really needs it and make sure this feature is turned off for everyone else.
Operator transfers are another way hackers can use your phone lines to make calls. A caller posing as a telephone company repairman will call and say he is testing the phone lines and if the operator would please transfer them to 910333 or 910XXX— these are access numbers to Sprint or any other phone company to make calls direct through your lines through the phone companies network. The phone company will then bill back the call to you at the most expensive calling rate. For more on this check out Sprint’s Corporate security guide.
Old Direct Dial Numbers that are no longer being used should be removed for your phone systems numbering scheme until needed again. Hackers are looking for anyway in to your systems.
Conference Call Systems and Conference Bridges should be password protected. Hackers can get in to conference bridges to listen to sensitive corporate information. Use in house bridge as opposed to an out side conference call service for maximum protection. An in house conference bridge can be placed behind your company’s firewall and passwords can be changed for every conference.
Call Accounting Software such as Tapit Call Accounting can help reduce un authorized phone calls. The Tapit Fraud alert module alarms you when set calling parameters are being breached by sounding an alarm and a text message.
For more information on how to avoid phone system hacking call 800-335-0229 or visit www.telcom-data.com
Telcom & Data, a leader in specialty phone systems, announced today that the Guardian DTR-51 and DTR-61 industrial VOIP ringdown telephones are now available. The phones are designed to provide safe and reliable communication in work areas that are vulnerable to hazardous conditions. Applicable locations include refineries, mines, manufacturing facilities, plants, offshore drilling rigs, paper mills, and food processing plants.
The DTR-51 and DTR-61 both have outstanding features. The most important feature is automatic routing. As soon as the handset is lifted, PBX programming routes the call immediately to its assigned location. A noise cancelling microphone ensures crystal clear sound quality. Maximum location versatility is made possible by desktop and wall mounting configurations. Additionally, the units operate on telephone line power, removing the need for an external power source.
The DTR-51 has a few more standard features than Guardian’s regular weather resistant devices including a hands free speakerphone and a built-in ring detect relay. The DTR-61 Ringdown Phone has a heavy-duty armored handset cord that meets stringent Zone 1 safety requirements.
When Ricardo Trinidad, president of Telcom & Data, was asked about the usefulness of the phones, he said, “Ringdown telephones are critical in dangerous work environments. If something bad happens on the job, these phones immediately call for help just by picking up the phone. It’s so simple and it could save a life.”
For more information on Guardian’s VOIP industrial phones, visit Telcom & Data’s website or call 1-800-335-0229.
ABOUT Telcom & Data:
Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company offers numerous emergency notification and hazardous area telecommunications products for industrial, construction, and manufacturing settings. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.
ABOUT Guardian Telecom:
Founded in 1986, Guardian's predecessor, Newco Safety Tel Inc. set out to develop and market a new generation of hazardous area telephones for use in locations where dangerous explosive atmospheres could be present. Guardian’s state-of-the-art production facility and qualified personnel continue to design and produce top quality telephones with a full range of features, making safe communication economically available to everyone, regardless of their work environment.
This entry was posted in Blog on July 9, 2012 by Telcom Data Admin.
Headsets have become very popular. For professionals who spend a significant amount of time on the phone, headsets offer a much more convenient and comfortable experience. Moreover, headsets can offset safety concerns for cell phone users and they can simplify at-home tasks.
Headsets at the Office
What happens when you receive a phone call at work without a headset? First, you will find it’s very difficult to type, take notes, or find a file with only one hand available. Second, you will probably shove the phone between your neck and shoulder so both hands are free. The bad posture will lead to neck and shoulder pain. A headset relieves these difficulties. A headset gives you the ability sit up tall with your neck and head straight and leaves your hands free for other tasks.
Headsets for Cell Phones
Cell phone headsets are especially helpful in the car. It is clearly safer to have both hands available when shifting, steering, and signaling. But that’s not all - although the scientific evidence is inconclusive on whether or not the radio waves from cell phones can cause cancer, the American Cancer Society states, “people who are concerned about radiofrequency exposure can limit their exposure, including using an ear piece and limiting cell phone use, particularly among children.” It’s better to be safe than sorry and use a headset.
Headsets at Home
Headsets can also be used for at-home tasks. For instance, headsets can be used to talk on the phone while cooking, cleaning, and caring for children. Moreover, headsets can be great for those that work at home; they can benefit from all the points discussed in the “headsets at the office” section above.
Conclusion
Headsets offer critical safety precautions, convenience, and flexibility wherever you are. Headsets can reduce neck pain, shoulder pain, car accidents, and they may even help prevent cancer.
To find the right headset for you, visit Telcom & Data’s website by clicking here: Telcom & Data Headsets
Telcom & Data, a leader in business phone systems, announced today a reduced price on a Plantronics CS70N headset and HL 10 handset lifter. The CS70N headset is the ideal combination of style, comfort, and performance. The addition of the handset lifter allows for true wireless mobility. This legendary headset package is perfect for any business setting from the back office to the executive suite. Specifically, CS70N headset is ideal for call centers, sales representatives, and work-at-home professionals.
The CS70N is incredibly versatile. Multitasking hands-free is easy with 300 feet of wireless mobility. Additionally, the headset boasts six hours of talk time without recharging. The headset features convenient one-touch volume control and answer/end buttons. An online indicator light lets others know the phone is in use.
The handset lifter allows users to remotely answer and end calls even when the worker is away from their desk. A noise indicator lets the user know an inbound call is on the line. Then the user simply pushes one button on the headset and the handset lifter answers the phone.
The CS70N has first-rate audio clarity. A noise-canceling microphone reduces background noise such as co-workers and other phones. Likewise, the headset has voice dedicated DECT technology, eliminating Wi-Fi interference.
When Ricardo Trinidad, President of Telcom & Data, was asked about the performance of the CS70N headset, he said, “This headset is perfect for any business professional. Its audio clarity and flexibility are top-notch.”
For more information about the Plantronics CS70N wireless headset and HL 10 handset lifter, visit Telcom & Data's website or call 1-800-335-0229.
About Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.
About Plantronics: Plantronics offers one of the industry's most complete families of corded and wireless products for unified communications. Widely recognized for their sound quality, reliability, and comfort, Plantronics' audio solutions help companies extend the benefits of IP communications
This entry was posted in Blog on July 2, 2012 by Telcom Data Admin.
Telcom & Data, a leader in business communications, is happy to announce its 4th of July sale running now through July 5th. The sale will offer discounts on numerous products from popular brands like Wheelock, Plantronics, Bogen, and Avaya.
In order to take advantage of this special promotion, customers should visit Telcom & Data’s website during the sale dates. Sale items will be featured prominently on the home page. Customers will be able to receive an additional 10% off their order when they “Like” Telcom & Data on Facebook.
The sale will feature many top-selling products. One highlight is Wheelock’s loud ringer and strobe light. The ringers are designed for use in noisy locations such as manufacturing plants. Another noteworthy offering is the CS70N Plantronics headset. The headset boasts 300 feet of wireless mobility and a noise canceling microphone. The sale will also feature an Avaya IP Office phone system package. The phone system comes with 6 Avaya phones and voice mail. Even more, a Bogen wireless audio system for school classrooms will be discounted. The system is used to amplify the instructor’s voice, ensuring all students can hear the teacher clearly. This is a perfect product for educational administrators planning for the next school year.
When Ricardo Trinidad, President of Telcom & Data, was asked why the company was offering this promotion, he said, “we strive to delight our customers and we intend to do just that by offering some great discounts on our most popular products.”
For more information about Telcom & Data’s 4th of July Promotion, visit Telcom & Data’s website or call 1-800-335-0229.
ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami
This entry was posted in Blog on June 29, 2012 by Telcom Data Admin.
Telcom & Data, a leading provider of Life Safety and Mass Notification System (MNS) solutions, is excited to announce the addition of Wheelock Series EH speakers and speaker strobes to its product offerings. The speakers and strobes produce industry leading Hi-Fi sound quality. The aesthetic design is perfect for indoor wall and ceiling-mount applications, where audible voice is critical. Applicable locations include schools, commercial buildings, industrial buildings, and churches.
Clear and understandable communication is vital in an emergency or life safety situation. The new Wheelock devices feature the broadest frequency response range in the industry, 300 to 8000 Hz. The wide frequency response range allows the speaker to reproduce frequencies closer to the original sound, improving message clarity.
The UL listed EH notification devices have dual voltage (25/70 VRMS) capability and field-selectable taps from 1/8 to 2 watts. Installation is quick and amazingly simple. The sophisticated design includes a speaker mounting plate, and each model has a level adjustment feature with either a snap-on cover, or a two-screw grille cover.
When Ricardo Trinidad was asked about the applications of these products, he said, “it is vital that businesses purchase reliable mass notifications systems. It could mean the difference between life and death. Wheelock delivers great performance and dependability. That’s why we are so proud to partner with them.”
For more information about Wheelock EH series speakers and speaker strobes, visit Telcom & Data’s website or call 1-800-335-0229.
ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in mass notification and emergency evacuation products. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.
ABOUT Wheelock: Cooper Wheelock is focused on meeting the growing demand for personnel and property safety. Wheelock is the source for notification solutions supporting fire, security, mass notification, and industrial signaling applications.
This entry was posted in Blog on June 27, 2012 by Telcom Data Admin.
Today, more than ever protecting your business from fraud and delivering excellent customer service is vital to your success. A professional phone call recorder offers the protection you deserve and saves you needless worry. Many professionals are deceived by people who fail to keep their verbal agreements. Additionally, many businesses lose money because they didn’t keep a record of critical customer information. In the following, I will detail 5 ways a phone recorder can offer solutions to these problems and more.
Hold Suppliers Accountable
Have you ever had a supplier quote you a price and then you were shocked when the bill came and it was way more than you had agreed to? You can use a phone recorder to keep a record of all your purchasing calls and hold your suppliers accountable to the prices they quoted. By utilizing a phone recorder, you will never be scammed again by misleading dealers.
Offer Superior Customer Service
How do you know if your staff is providing excellent customer service? You can use a phone recorder to audit customer service calls and correct inappropriate actions. You can also identify and reward your customer service heroes.
Hire the Best
Phone call recorders can be used to record telephone interviews. After about 5 interviews, you probably forgot exactly how each candidate performed. A recorder allows you to go back and review each candidate. Then you can be sure you are hiring the top performer.
Record Teleconferencing Meetings
It’s hard enough to have a productive teleconferencing meeting without having to take detailed minutes. A call recorder allows you to focus on conducting an efficient meeting. You can always listen to the meeting again to review the details.
Improve Sales Closing Rate
A phone recorder can also be a remarkable sales tool. It allows you to review calls to improve your closing rate. You can easily identify what sales strategies are working and which ones are failing. Also, you can record critical information about your prospects. For instance, have you ever hung up the phone with a top prospect and forgot their name?
Personal Uses
At home, a phone recorder can be used to monitor your personal customer service calls. Just like in the business example above, a phone recorder gives you the power to demand that others keep their word.
A USB Phone Recorder by RecordMyCalls
At Telcom & Data, we recommend this USB phone recorder because of its versatility and ease of use. The recorder comes with computer software to easily record phone calls right to your laptop or PC.
The USB recorder has many great features:
Size of a credit card in length and width and can be easily hidden
The recorder and accompanying software takes less than 10 minutes to install
Once connected, users can record automatically or manually outbound and inbound calls
No tapes or batteries are needed, making the recorder maintenance free
Recorded calls can be played back immediately in crystal clear digital sound or they can be saved to a network drive, PC, CD, or FTP site
Saved files are compressed to reduce hard drive space requirements and can easily be searched
As a further convenience, the sound files can be sent via e-mail.
Protect your business by ordering a phone recorder today! You will wonder how you ever got along without it.
Telcom & Data, a leader in business phone systems, announced today that the Plantronics CS530 wireless headset is now available for purchase. The wireless headset is designed for office and desk-centric workers looking for an easy-to-use wireless offering. The CS530 replaces the popular CS70N. The redesigned headset features the same over-the-ear wearing style, but with a new sleek design, magnetic docking, and numerous performance improvements.
The CS530 is incredibly flexible. Multitasking hands-free is easy with 350 feet of wireless mobility. Additionally, users are able to conference with up to three additional headsets. The headset features convenient one-touch volume control and answer/end buttons. The headset also includes a handset lifter to remotely answer and end calls.
The CS530 boasts excellent audio clarity with advanced wideband audio providing high definition voice quality. A noise-canceling microphone reduces background noise such as co-workers and other phones. Likewise, the headset has voice dedicated DECT technology, eliminating Wi-Fi interference.
When Ricardo Trinidad, President of Telcom & Data, was asked about the performance of the CS530 headset, he said, This may very well be the best headset on the market right now. Its audio clarity and flexibility make it a superior wireless offering.
For more information about the Plantronics CS530 wireless headset, visit Telcom & Data's website or call 1-800-335-0229.
ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.
ABOUT Plantronics: Plantronics offers one of the industry's most complete families of corded and wireless products for unified communications. Widely recognized for their sound quality, reliability, and comfort, Plantronics' audio solutions help companies extend the benefits of IP communications throughout the extended enterprise, fostering better business communication and efficiency regardless of where professionals are working.
Plantronics has active and collaborative partnerships with the leading UC providers for enterprise, including Avaya, Cisco, IBM and Microsoft, as well as consumer VoIP providers to ensure seamless interoperability.
This entry was posted in Blog on June 15, 2012 by Telcom Data Admin.
Telcom & Data, a leader in conferencing products, announced today the addition of the M900 HD video conferencing server and T100 video conferencing software to their extensive video conferencing product line. The server is a favorite in the industry because it offers the lowest price per port. The high-tech video server is user-friendly and offers excellent reliability and performance. The T100 software is popular because it enables face-to-face virtual meetings on a personal computer or mobile device.
The M900 conferencing server has numerous performance benefits. It boasts an integrated design to reduce rack space and allow for easy network operation. The M900 supports up to 20 Ports of Continuous Presence at 1080p definition, or 40 Ports of Continuous Presence at 720p definition. Universal ports allow users to access a meeting at different speeds and definitions. This ensures all participants are able to benefit from the greatest possible video and audio experience. The server has convenient access to different subnets for network building, making the communication between various organizations much more manageable.
The T100 video conferencing software is also an extremely useful video conferencing solution. The software allows users to have face-to-face meetings on their mobile device or personal computer. The T100 software provides outstanding audio and video communication over IP networks, even at low bandwidths. It delivers a wide range of document sharing functions, allowing users to collaborate online from any location. The T100 only requires one license for a personal computer. Once the software is installed, users can simply log onto their PC from any location and have immediate access to their contacts and virtual meeting rooms.
When Ricardo Trinidad, president of Telcom & Data was asked about why the ZTE products were added to the company’s video conferencing product line, he said, “ZTE has a great reputation in the industry and these products offer the latest technology available. ZTE is being featured at the InfoComm 2012 conference in Las Vegas this week so we know their products will be in high demand right now.”
For more information about ZTE’s M900 HD Video Conferencing Server and T100 Software, visit Telcom & Data’s website.
ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunications solutions to organizations around the world to measurably improve communications. The company is a leader in business phone systems including VoIP phones, conference phones, and headsets. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.
ABOUT ZTE: ZTE USA is a subsidiary of ZTE Corporation, a leading global provider of telecommunications equipment and network solutions. ZTE USA is dedicated to making quality communications technology accessible to all. The company draws on 25 years of experience and research investment to deliver smart, affordable, quality choices for infrastructure and mobile data device customers nationwide.
This entry was posted in Blog on June 15, 2012 by Telcom Data Admin.
Telcom & Data, a leader in industrial phone systems, is proud to introduce Guardian’s outdoor industrial VOIP telephones. The watertight WTT models and WTR ringdown models offer first-class performance under extreme environmental conditions. Applications include paper mills, highway call boxes, public transit sites, food processing plants, and construction sites.
