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Did your company buy an IP Office phone system and now you are in charge of programming changes?  We can help. Telcom & Data, an Authorized Avaya business Partner, provides complete support on IP Office and VoiceMail Pro. From simple password changes to complete system upgrades Telcom & Data has the technical expertise.. Why work with Telcom & Data?   Telcom & Data has been around since 1996 and and have helped thousands of customers. Personalized service with helpful techs are the keys to providing service customers love. Other services include systems moves, PRI and SIP trunking, remote worker set up, audio and video conferencing, networking and more. The Avaya IP Office latest release is R9. If you are operating on an older version of IP Office consider upgrading and get more out of your investment. The new version 9 offers many new features including Android and iPhone apps for virtual workers.

Telcom & Data maintains a network of over 1600 technicians nationwide and no matter where your business is situated on site support is always available. Remote support is very affordable and quick changes are easily handled.

Phone System  maintenance and service agreements are available to protect your business against expensive system repairs and outages.

For support call 800-335-0229 or visit http://www.telcom-data.com/avaya-phone-support.aspx 

Nortel Phone Support Not Hard To Get?  We receive many calls everyday from Nortel phone system users looking for support help. Nortel filed for bankruptcy back in 2009 and Avaya ended up purchasing the company.  Support for Nortel manufactured system seems to be harder then ever to get as customer calls would imply.   We have some great Nortel techs on hand and we can support the full line of Northern Telecom Products including CS1000, BCM, Meridian and Norstar systems.  Although quite reliable many times the phone system administrator may no longer be with the company and no one remembers how to change voice mail greetings, passwords or even a time change.  Telcom & Data provides remote and onsite phone system support.   For remote support we can provide remote support from only $ 85.00 for 1/2 hour. Many times remote support is all that is needed to trouble shoot a problem.

If you have a Nortel system and you are looking for a company to provide support call us at 800-335-0229. or visit us at www.telcom-data.com

We received several calls from customers this past week looking for support on their Merlin phone system stating they had received letters from Avaya announcing the end of support for their Merlin phone systems. We decided to check on the Avaya web site for End of Support and found that they had in fact ended support.   Since the Mid 80s there have been millions of Merlin phone system installed including Merlin 410, 820, 10/30, Merlin II, Merlin legend, and Merlin Magix systems.  There are still thousands of system deployed providing companies with reliable service.  Since 1996  Telcom & Data has been providing service and maintenance support on older phone system and carry a large inventory of refurbished Merlin phone system components and phones. We also still have original and PDF versions of all of the Merlin programming manuals.

Telephone Maintenance Support provides a company with budgeted phone costs. In case of a system failure parts and labored are covered protecting a company from large unforeseen expenses.  Maintenance agreements also include service level agreements so in the event of a system failure your business wont be down longer then required to change out a part often times in two hours or less.

If your company had maintenance and would like to have a plan that fully protects your phone system call Telcom & Data at 800-335-0229 or fax a copy of your last maintenance bill to 414-744-5804 or visit us at http://www.telcom-data.com/phone-maintenance.aspx.

 

 

About Telcom & Data: Founded in 1996, Telcom & Data Inc. helps companies boost their bottom line through telecommunications technology. Thousands of businesses worldwide have benefited from our services, and we can provide a tailor-made solution for businesses.  Telcom & Data Inc. asks the questions that target your toughest business challenges. We provide complete telecommunications analysis based on your company’s vision, needs, growth, and budget. Our customized solutions will measurably improve your business.

 

 

 

 

After 8 years of battling and a 6 month court hearing ,  a U.S. District Court in Camden, New Jersey jury has found that telecom manufacturer Avaya violated federal antitrust laws.  What that means to Avaya customers worldwide that use Avaya support services is that they do not have to purchase post support maintenance services from the manufacturer and can purchase telephone maintenance services from a third party.  Avaya manufacturers telecommunications equipment including IP Office, Communications Manager,  Audix Voice Mail ,  as well as Northern Telecom BCM and CS1000 PBX Phone systems.

All of this is great news for Avaya customers that want to shop for more competitive maintenance service providers. Phone system maintenance is crucial to any business that depends on its phones. Telecommunications drives the economy of most companies from sales to customer service to phone orders. Whether your company is a bricks and mortar company or web based, a solid reliable phone system is the vehicle for communications.

Chances are if your phone system is passed it’s prime Avaya may have discontinued or limited the scope of Maintenance Services for your phone system. Once Avaya has declared "end of life," "end of service," "end of support," "manufacture discontinue" or similar designation ("End of Support") you were pretty much out of luck in getting your system serviced by Avaya. However you can still receive expert support from Telcom & Data. Telcom & Data offers maintenance services for most AVAYA end of support products.

Telcom & Data offers complete phone system maintenance, upgrades, and repairs in the U.S., Canada, and Puerto Rico. Telcom & Data provides Signature Service Maintenance and Support covers all parts and labor on all Avaya. Nortel, and Lucent branded telephone systems . For more information call 800-335-0229

Telcom & Data announces the new Audio and Web Conferencing system from Sonexis. ConferenceManager2 is an on-premise audio and web conferencing solution for medium to large enterprise customers. This new ConferenceManager 2 is the latest offering from Sonexis conferencing and features a smaller, lighter footprint, more powerful system software and is fully backwards compatible. The new conference bridge comes with the latest  software version 11.0, the ConferenceManager2 offers an upgraded and refreshed web conferencing interface, an advanced operator console. The conference bridge can be configured as hybrid solution with both analog and IP telephone integration audio support, and comes with a new Microsoft Outlook add-on and flexible APIs for customization. Designed to work within any existing voice or data network, ConferenceManager2 scales from as little as 12 up to as many as 1,000-ports/seats, with redundant hot swappable power and RAID 1 hard drives.

The ConferenceManager2 is designed to provide the highest quality audio collaboration and is designed to integrate tightly with industry-leading Unified Communication solutions. The ConferenceManager2 and accompanying collaboration software enable greater productivity for mobile knowledge workers while simplifying meetings and driving decision making.

Unique Conferencing Solutions:

"The new ConferenceManager2 design is a true progression of our unique conferencing product line," explained Dan Watkins, Executive Vice President with Sonexis. "We’re monitoring the needs and wants of the customer and this smaller, faster, more powerful way of operating will provide ongoing return on investment to enterprises of all sizes."

Telcom & Data Offers Conference Equipment Leasing to make owning your own conference bridge even more affordable. To get a quote on a new conference bridge, please visit us here.

 

About Telcom & Data:

Founded in 1996, Telcom & Data, Inc. helps organizations improve business through Audio and Web Conferencing. We carry conferencing products from leading manufacturers including Sonexis, Polycom, Clear One, Konftel, Revolabs, and more.  Thousands of businesses worldwide have benefited from our conferencing solutions and we can provide a tailor-made solution for you, too

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Guardian Telecom has added the AB-3000 to their line of high quality Acoustic Phone

Booths. AB-3000 models were developed to meet the need for a booth with high dB noise attenuation at a lower cost.

The high performance model (P9042) with polyurethane lining delivers where it counts with up to 25 dB noise attenuation. The shell only model (P9043) has up to 8 dB noise attenuation.

The one piece shell is made from a polypropylene formula which results in a booth that is lighter, making it easier to handle, ship and install. Even still, despite the lighter weight, the AB-3000 is highly durable and reliable. Tests have shown that it has excellent low temperatures impact properties and is extremely difficult to crack or pierce.

The shell is completely maintenance free, UV & corrosion resistant and impervious to chemical attack. The results of a flame test showed that the booth shell will not support combustion without an ignition source applied and as soon as the source was removed the flame on the booth self extinguished. The polyethylene liner is ANSI/UL94 flammability, chemical resistant and resistant to mildew and rot.

AB-3000 acoustic booths have a rugged, industrial grade finish and come standard in a vibrant and highly visible “Yellow”. Large, embedded, black handset silhouettes on each side make sure that the acoustic booth can be easily seen and identified as a communication station. Custom colors are available as a special order. The internal shelf provides a convenient writing surface. Holes along the bottom provide drainage if water enters the interior of the booth.

All acoustic booths are an important part of a reliable, safe and robust communication station. The correct selection of telephones, paging equipment and accessories are integral to the level of communication and safety provided. Guardian has a wide variety of endpoints, loudspeakers, strobes, sirens and sounders available.

If you would like to know more about the AB-3000 Acoustic Booth, call Telcom & Data at 800-335-0229 or email [email protected]

About Guardian Telecom, Inc.
Guardian Telecom, Inc., based out of Calgary, Canada is the leader in the design and manufacturer of industrial communications equipment largely for the oil and gas, refinery, petrochemical, chemical, mining, nuclear and power facilities. Guardian’s Hazardous Area VoIP products and components are designed to provide communications in Class I Division 2 areas. Guardian’s Hazardous Area analog products and components are designed to provide communications in Class I Division 1 and Class II Division 1 areas.www.guardiantelecom.com.

Allworx,  announced that their Allworx IP Phone System application Interact was selected as the winner of the Best of Show Award for Best SMB Solution at TMC's ITEXPO, held Jan. 28-31, at the Miami Beach Convention Center. Winners of the prestigious Best of Show Award program are reserved for products or services that demonstrate creativity and technological innovation.

Allworx Interact(TM) applications bring effortless communication to the desktop, offering intuitive productivity and efficiency improvements for their users. Interact is designed to leverage the simplicity of the PC-based user interface with the power of the Allworx handset, resulting in real-time tangible benefits to Allworx customers.

Allworx Interact Pro adds control over Allworx IP phones to the application in a series of dockable windows, enabling users to view current and parked calls, contacts, call history, and to control presence management. The ability to view the presence and handset status of other Allworx users prior to placing calls makes connecting with co-workers much easier for those using Allworx systems. Allworx directory entries and user contact lists are quickly located through its search capability, providing rapid, error-free dialing. Microsoft Outlook contacts are also incorporated into the Interact Pro database, or into a combined favorites list, allowing easy search and one-click connections.

"At Allworx, our core values of innovation, value, reliability, customer focus and quality drive us to give enormous attention to producing advanced solutions for small and medium-sized businesses," said Chris Hasenauer, vice president and general manager of Allworx. "Allworx Interact leverages our momentum with our SMB focus, making the features popularized in our mobile application, Allworx Reach, available to employees who require advanced desktop applications. We are honored to be recognized by TMC for innovation focusing on the SMB market."

"The products and solutions nominated for the ITEXPO Best in Show Awards continue to demonstrate raw innovation, and it's truly exciting to see what new technological developments our exhibitors have for us each year," said Rich Tehrani, TMC CEO and conference chairman. "We are pleased to honor Allworx for their efforts and creativity in developing advanced, powerful solutions for the business technology marketplace."

ITEXPO Las Vegas will take place Aug. 11-14 at the Rio, Las Vegas. ITEXPO Las Vegas will deliver programming that focuses on the latest technologies, regulations, essential issues and trends within the communications industry, including wireless and mobility, unified communication and collaboration solutions, VoIP solutions, cloud computing, customer experience and interaction, and much more. For the latest ITEXPO news, updates and information, follow on Twitter at @ITEXPO.

About Allworx:

Headquartered in Rochester, N.Y., Allworx is an award-winning provider of communications solutions for all but the largest size business. Allworx delivers VoIP (Voice over IP) unified communications systems to a wide range of industries, including not-for-profit and government locations, through a network of authorized dealers. Allworx is a wholly owned subsidiary of Windstream. For more information, please visitwww.allworx.com .

About Windstream:

Windstream WIN -0.38% , a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. For more information, visitwww.windstream.com .

A Video Conference System is no longer a luxury but a strategic business communications investment. Since 2010 video conference equipment has been being installed in record pace. Existing video conferencing equipment gets old and outdated, and additional equipment is often needed to grow a business. Nearly 80% of companies in the U.S. lease equipment to remain competitive. They recognize that it is more important to have and use the equipment than it is to own the equipment.  There are many advantages for your business to leasing over other financing options. Here are the reasons we feel are most important to them:

• Credit Availability:  Leasing preserves lines of credit. Save bank borrowing capacity for other needs or emergencies.

• Conserve Working Capital Get the equipment and technology needed today while spreading payments over time. Capital budgets can be used for other business expenses and more productive operational uses.

• Flexibility - Changes in the economy, emerging competition and expansion require flexible options for a small business. Leasing allows a business to grow or change with the tide quickly, without large up-front costs.

• Obsolescence becomes Obsolete - Technology changes rapidly. The software and equipment purchased 2 years ago is most likely outdated. With leasing, when the term is over, there is the option to purchase your equipment, trade it in or return it outright. Keep your businesses at the forefront of their industry through leasing.

• Tax Advantages - For most leases, businesses can deduct monthly lease payments. The benefits and amount changes annually, so they should consult a tax advisor for more information on tax advantages check out IRS Section 179.

• Budget Friendly  - Leased equipment can create income for a business that far exceeds the cost of a monthly lease payment. Budgets can be stretched to obtain additional equipment that your customer couldn't have afforded otherwise, through fixed monthly payments.

• No Down Payment Required - Unlike some loan programs, customers can finance 100% of their equipment, and include additional costs such as software, shipping, installation, maintenance and training into the total package.

• Fixed Monthly Payments - Leasing allows businesses to use equipment they need, for as long as they need it, with a fixed monthly payment. If interest rates skyrocket, their payment does not change.

• Choose Payments and Terms  - You know how much your business can afford to spend on your new equipment. With leasing you can pick the best payment solution for your business. Extended terms, flexible payments and equipment upgrades are all available.

Contact us to speak with a Telcom & Data Leasing Representative to discuss how leasing can benefit your business' bottom line. Call us at 800-335-0229 or get an instant video conference system lease quote here http://www.conference-bridge.net/products/web-audio-video-conferencing-services/equipment-leasing-financing.html

We look forward to being your provider of video conference equipment.

Other equipment you can lease includes business phone systems,  Audio conferencing, VoIP phone systems, voice mail and unified messaging systems,  phone loggers and more.

As the Polar Vortex passes through much of the U.S. businesses, schools, airports and government offices have closed because of icy impassable roads.

The economic effects for businesses can be tremendous. A disaster recovery plan can keep businesses operating even in the event of widespread power outages, transportation strikes, or natural disasters.

VoIP and Failsafe routing are two technologies that help your business avoid costly closings. Fail safe routing is having a plan to which in the event of a catastrophe phone calls can be re-routed. It could be as sophisticated as having a full disaster recovery plan in which you might have a back up VOIP phone system in waiting to allow your office to become virtual or as simple as having calls re-routed to a cell phone. Fail safe routing can protect your business when a cable has been cut or phones lines have been frozen over and broken and your phone service with it. To talk to someone about how failsafe routing can protect your business click here.

Having a VOIP phone system could enable a company to work virtually. Workers could work from home or other locations with VoIP enabled phones or PCs with softphones. Avaya IP Office is a VOIP phone system that can be set up and installed as a virtual PBX. It offers both VoIP phone sets and softphones. As long as phone service is still working, workers don't have to leave home to answer phones.

How to protect your business

Having a fail safe routing plan is a must for all businesses. You don't have to operate on a fault line or on the coast to have a plan in place.

A fail safe plan should contain a few things:

1. Escalation phone number list. This list should contain the phone numbers of both your phone company and PBX vendor. It should have the names and numbers of everyone up the ladder. The higher you can get it the better. You are probably going to receive faster resolution to your problem if you have the VP of Services’ number then just the customer service number.
2. Have a designated number to which you can receive calls in case of phone service interruption. You should talk with your carrier ahead of time so they have the number as well. Some carriers like Access One in Chicago offer this as part of their service. When they detect an outage they automatically send calls to another number. Do not assume a carrier will offer this to you in the event of an outage. On recent service call we received from a new customer who had been completely with out phone service for the day we asked the carrier why they had not offered fail safe routing to the customer , who had two other locations, they said ” they never asked us to”.
3. Make sure the plan is in the hands of a few key people. When problems occur it’s always at an inconvenient time. Make sure everyone knows the drill.

Other things to consider is having a full disaster recovery plan. PD Management recently added a disaster recovery plan which included a fully loaded phone system that could be dropped shipped and set up in days notice. When asking Joani Baskins the PBX manager about it she said ” it is essential to our business operations to keep phone service up in the event of an ice storm”. PD Management has locations in Texas and Louisiana.

Telcom & Data is a nationwide business telecommunications equipment and service provider based in Chicago. In addition to phone system service, Telcom & Data sells and services 

Avaya Telephone Systems for small, medium, and large businesses. If you would like more information on fail safe routing call 800-335-0229 or visit us on line at www.telcom-data.com

Telcom & Data a Chicago/Milwaukee based telecommunications company has launched www.conference-bridge.com a site dedicated to collaboration technology. The site features products and solutions including Audio Conference Bridge,  Conference Phones, Video Conference Room Systems,  Multi Point Video Conference Bridges, Large Installed Audio Conference Room Systems, Video Conference Software for iPad and Android tables, Emergency Communication systems and video conference room furniture. 

Telcom & Data has partnered with the some of the most cutting edge manufacturers of conferencing equipment including Polycom, Clear One, Avaya,  Sonexis, Revolabs, and Forum Communications.  Ricardo Trinidad the President of Telcom & Data was quoted as saying, " The reason we launched conference-bridge.com was to provide an easy to use site that would allow the average user to shop and compare technology in one location. Besides the online shopping its easy to call and get a collaboration expert on the line and even schedule a demonstration. It's also important to have all available options for our customers."

About Telcom & Data; Founded in 1996, Telcom & Data, Inc. helps organizations improve communications through Video, Audio and Web Conferencing technology.

Telcom & Data Inc. asks the questions that target your toughest communication challenges. We provide complete  analysis based on your company’s vision, needs, growth, and budget. Our customized solutions will measurably improve communications.

Every conferencing product we sell including HD Conference Room Solutions, Teleconferencing Bridges, Conference Phones, and Multi Point Video Conference systems havebeen tried and tested for reliability, ease of use, integration, and manufacturer’s support. Telcom & Data Inc. clients receive personalized attention from knowledgeable sales and technical staff. All products (except software) carry a 60-day money back guarantee.