Blog

  • Protecting Employees and Surrounding Areas from Ammonia Leaks

    San Francisco Sausage maker Columbus Manufacturing, settled a lawsuit Monday from an ammonia leak at it’s South San Francisco facility. The Ammonia leak which occurred in August of 2009 caused 17 people to be hospitalized. Columbus manufacturing agreed to pay $850,000 and promised to make safety upgrades.The suit was filed by the San Mateo County District Attorney's Office, claims the company failed to properly train employees on hazardous materials, update safety information and perform a proper safety review of new equipment.

    In August 2009 a unit malfunctioned when it was turned on, sending 200 pounds of ammonia into the air. Seventeen workers from neighboring Genentech were hospitalized as a result of their exposure to the Ammonia, according to the Environmental Protection Agency, which also investigated the chemical release.

    According to the EPA, exposure to ammonia can cause temporary blindness and eye damage as well as skin, mouth, throat and breathing problems. Extended exposure can cause death or major health problems.

    Cooper Notification provides ammonia monitoring systems that can instantly notify employees and surrounding areas of an ammonia leak. An ammonia monitoring system can save lives and exposure to deadly ammonia chemicals.

    To find out more about Cooper Notification ammonia monitoring and emergency evacuation systems contact Telcom & Data at 800-335-0229 or visit www.wheelock-products.com

  • Designing a School Paging and Intercom System

    Do you need communications from your schools adminstrative offices to the classrooms? Here are is a quick read on how to set one up. First off a school paging system is a necessity for safety reasons. A bell system doesn’t really provide detailed information during an emergency. Also a school paging system should provide communications from the classroom back to the office.
    Setting up a system is much easier than it might seem. First you need to figure out how many zones you might need. A zone is an area that can include classrooms, lunch rooms, gymnasium and other common areas including hallways and outdoor gathering areas.

    There are school paging systems available from Bogen Communications that can handle anything from a large school district to a small school under 25 zones or classrooms very cost effectively.

    A school paging system requirements should include: 2 way talk back and monitor feature so teachers and administrative offices can communicate back and forth, all zone page to announce to all zones. Audio in puts for music, Time Tone for start and stop class schedules, and should have Microphone inputs.

    Classrooms should use a wall mount speaker or ceiling speaker with a call switch. A speaker when wired to the control unit provides two way communications when connected to a call switch.

    Speaker wire must be run or be existing from the adminstrative office back to each classroom. Speaker wire should be a standard 18 gauge. Each class room will have a connection on the back of the intercom counsole.

    For more information on school paging systems please visit www.bogen-paging.com or call 800-335-0229

    From the Desk of Ricardo Trinidad

  • A Single Source for Thousands of Telecommunications Products and Solution

    Tired of having to shop and research for telecommunications products and services? This easy to use web site delivers a vast array of telecom manufacturers, products and solutions. If your job is a telecommunications manager, a buyer of telecommunications products or a business owner www.telcom-data.com is worth taking a look at. What makes this super site different is that it carries a huge a variety of telecom products from most of the leading telecommunications manufacturers which makes it easy to do product research and procurement. According to Ricardo Trinidad, the President and CEO of Telcom & Data Inc, “one of the main features of the site is that our sales people are able to make live changes to the product descriptions and features in response to customer phone calls. Most times manufacturer’s descriptions of products are coming from an engineer and the description is intended for another engineer. We break it down so that anyone can understand what the product can do and what the benefits are. We take questions from customers and revise descriptions so that is takes the guess work out of how the product works and how it benefits the customer”
    The 14 year old site offers products and services including IP Phone Systems, older hard to find Avaya, Lucent and AT&T phone parts, Unified Messaging, UPS Battery Back Up, Paging Systems, Emergency Evacuation Products, Computer Data Cabinets, Phone Recording, Call Accounting Software, ACD Call Center Solutions, Conference Room Solutions, Audio and Web Conferencing, Video Conferencing Systems, Emergency 911 Solutions, Headsets, T1, PRI, and SIP Trunking services. The site also offers services including installation, programming and maintenance support throughout the US.

    Telecom & Data receives thousands of orders from customers world wide.To make sure that customers get what they wanted all purchases carry a 60 day return policy that includes free shipping on returned items. Telcom & Data also offers free support to customers that have questions on use and set up of items. If onsite installation is requested, Telcom & Data maintains a network of over 1600 technicians throughout the US, Puerto Rico and Canada.

    For more information on Telcom & Data call 800-335-0229.

  • Local Chicago based Avaya Phone System Support

    Need Avaya phone system support in the Chicagoland area? We provide complete phone system support for Partner, Merlin Legend, Definity, IP Office, Audix and more. Since 1996 ,Telcom & Data has been providing expert onsite and remote technical support with only a 1 hour minimum. Many companies charge 2 or more hours minimum billing.

    Our technicians are certified and ready to handle your next service request and carry a large inventory of spare parts. Telcom & Data carries thousands of Lucent and Avaya manufactured telephone system parts to keep your phone system running smooth. Our large inventory includes hard to find power supplies, processors, voice mail systems, digital phones, analog phones and IP sets. We offer affordable on site rates of only $ 145.00 per hour with no travel costs in the 312 area code.

    Telcom & Data also provides phone system upgrades and expansions for all Avaya and Lucent manufactured phone systems.

    Need a new phone system? Telcom & Data can provide any size business with a complete turn solution that can help your business grow. Click here for a free on line quote or to request a free onsite visit call 312-432-1192. Visit on line at www.telcom-data.com

  • Designing a Sound Syatem for Places of Worship

    Churches, Synagogues, Mosques and other places of worship usually require a sound system that helps get that inspirational message across and provide clear communications to devotees. Bogen Communications http://www.bogen-paging.com designs a line of professional sound equipment specifically for these applications. Many places of worship can offer difficult acoustic challenges with hard surfaces and tall ceilings.
    Although places of worship can be very different from large cathedrals to small chapels Bogen offers a large selection of products for large and small buildings. In designing a system there are several questions that need to be looked at. Including the size of the building including ceiling heights, if the system will be used for music, if so how many channels or microphones will be required, will wireless microphones be required or will a stationary microphone attached to a pulpit be used instead, will a choir need to be microphoned? Other places of worship require a sophisticated multimedia audio and visual presentation.

    Whatever your requirements Bogen Communications has been designing and manufacturing church sound systems since 1932. One of Bogen’s most popular speakers for places of worship are the very affordable Orbital Pendant speakers that hang from the ceiling. The Orbit Pendant Speaker (OPS1) is the ideal choice for high ceiling and open space environments. The low-distortion speaker design, featuring NEAR's spiderless driver and one-piece metal-alloy cone structure, delivers superb articulation and the highest intelligibility for both music and speech.

    Other Bogen products include the Apogee line of sound systems for large applications. Bogen’s Apogee digital sound systems have been used in the following places of worship:

    Grand Mosque- Mecca, Saudi Arabia
    One of the largest sound systems ever built uses 320 of Apogee's digitally controlled amplifiers, powering nearly 5000 speakers.

    Second Baptist Church- Houston, Texas
    This sizeable venue utilizes a wide range of Apogee products that deliver the message clearly and distinctly to each one of the 6,500 seats.

    St. Timothy's Church- Phoenix, Arizona
    Apogee's economical ACS products were chosen to provide this large Catholic church with a top quality system that can handle speech and music as well as the needs of leading Christian touring artists who visit the church regularly.

    If your place of worship needs help with designing a sound system we invite you to use our free sound system design service. Or call 800-335-0229. Our design service can look at your application and design a system with your vision and budget in mind.

  • Call Accounting Software Helps Reduce Phone Costs and Increase Productivity

    What is the single best way to increase productivity and lower telephone costs? Tapit NOVA Call accounting is the single best way to increasing productivity and lowering telephone operating costs. Call accounting by Tapit NOVA is a Windows based software program that collects, analyzes, and reports on calling activities. Employees are on the phone but are they talking with customers? Tapit produces over 60 reports which enables you to analyze calls and process call data for telephone accounting. Some of the reports include: Extension Detail, Account Detail, Department Detail, Extension Details, Division Summaries, Call Volume By Hour, Most Expensive and Longest Calls, Number Of Calls Made Per Extension ( Very Valuable to Telemarketing Sales Managers), Trunk Utilization Totals (excellent for Re Configuring System Trunks), and Carrier Comparison ( which allows you to compare your phone bill with actual usage). All reports can be viewed on your computer, printed, emailed or saved to hard disk.
    Companies that install Tapit call accounting have experienced a 10%-30% reduction in telephone costs. Because employees know that call records are being maintained, employees make and receive less personal calls. Also, if you do telemarketing, inbound or outbound, sales can increase by allowing telemarketing managers to see who is working. Ask your telemarketing manager if they would be interested in this information.

    Is your phone company over billing you? How can you find out? Over billing is a big business. In fact, telephone bill auditors make hundreds of thousands of year getting credits back for their customers. Tapit Nova can run reports and compare what your long distance company is charging you.

    Tapit Fraud Alert Module protects your company from a 3 billion dollar problem facing business today. The average fraud price tag is $ 42,000.00 . The Tapit Fraud alert module alarms you when set calling parameters are being breached by sounding and an alarm and paging a designated pager.

    The Tapit Nova system is user friendly and user installable. Your phone system sends Tapit call information through its SMDR port and Tapit formats the information in to reports. Tapit Nova is web based user interface and allows you to view reports and have favorite reports ready at the click of a mouse. Department administrators can drop and drag employees from one department to another. Reports can be set up once and then are automatically produced at the specified time/ daily, weekly, monthly etc. Remote maintenance and hot line service is available as well as long distance rate up dates.

    Multi-Site Users can take advantage of Nova’s multi site module that enables to monitor and run reports for two or more locations. Our unique SMDR over IP alleviates the need for remote data collection devices. You can schedule report runs and store all call data centrally for all locations.

    Tapit Nova minimum PC requirements are a dedicated PC with Windows XP Pro, Windows 7, 2003 or 2008 Duo Core Processor, 2GB RAM, Network Card, DVD R Drive, 250GB Hard Disk Drive.

    Trisys Corporation, the manufacturer of Tapit Nova is doing a Try Tapit Free for 30 days promotion. If you don't think that Tapit can't help you control costs and increase productivity do nothing and the 30 day trial will expire. If you’re like most organizations call us before the 30 day trial expires and will send you an unlock code. Call us at 800-335-0229 to receive your free 30 day trial today! Or Visit http://www.telcom-data.com/products/TAPIT-EX.aspx

  • Spectel Conference Bridge Replacement Offers Major Advantages

    Telcom & Data Inc, a provider Conference Call Systems, Web Conferencing, and Video Conferencing, today introduced a Spectel Conference Bridge Replacement Package for replacing older generation Spectel conference bridges with next generation Audio Conference Systems. Spectel audio conference bridges were installed in many Mission Critical deployments at large companies around the world. The typical replacement of a Spectel bridge includes greater feature and user experience including Audio and Web Conferencing, Integrating existing billing systems, and authentication adapters that allow easy integration with third party billing and authentication systems. Telcom & Data offers conference bridges that support SIP E1/T1 & PRI interfaces and is functionally equivalent to the Spectel conference bridge. Telcom & Data also adds several new capabilities, including an easy to use web portal for system administration, and hot standby mode in which conference servers are deployed at two different geographic locations with real time database replication between them.

    Telcom & Data offers the Spectel replacement package to the market at a time when many Spectel customers are looking for next generation solutions to their conferencing needs. A Spectel customer will be very comfortable with the transition to a new audio web conference system particularly in Mission Critical applications, where it is extremely important that the equipment be always available when needed.

    Besides providing conferencing equipment, it is equally important to be able to provide adequate support for it in the field. Telcom & Data engineers have developed additional reporting and escalation capabilities that allow our conference bridges to inform our customers and our support department on the performance of the system, in case there are any operational issues.

    For additional details about the Spectel Conference Bridge Replacement package please visit us on line at www.conference-bridge.net or call 800-335-0229.

  • Integrating Adobe Acrobat Connect Enterprise with Audio Conferencing System

    Adobe Acrobat Connect Enterprise offers an easy integration for in-house audio conferencing systems. A host can integrate a meeting with an audio conference call. This lets you control the audio conference from the Attendee List pod in the meeting room. To integrate an audio conference call with a meeting, you must have an Acrobat Connect Professional account with an audio conference bridge installed. To integrate an audio conference call with a meeting, you must specify audio conference information (such as the telephone number) in the Meeting Information page in Acrobat Connect Enterprise Manager, when you create the meeting or when you edit the meeting information. If you have an audio conference bridge installed, you can record an audio conference call when you record a meeting.
    Telcom & Data offers several audio conference bridges that can integrate with Adobe Acrobat connect including Wyde Voice. Wyde Voice is a software based audio conference system that is scalable from 50 to 10,000 audio conference ports. Geared toward today’s modern enterprise, the Wyde Voice provides a turnkey appliance that will support up to 10,000 concurrent ports of HD Audio Conferencing functionality. Wyde Voice uses award winning vDSP™ technology, that provides organizations with enterprise class features that rival any legacy products or services in an industry standard 2U footprint. Wyde Voice integrates seamlessly with your existing enterprise authentication and resource utilization applications (RADIUS, Microsoft Active Directory, etc.) systems while providing a user friendly, web-based management interface that is completely customizable for your specific corporate branding and IVR requirements.

    For more information visit www.conference-bridge.net or call 800-335-0229

    From the desk of Ricardo Trinidad

  • Emergency Notification System Keeps Citizens Safe during Blizzard of 2010

    The record-breaking snow fall in the Mid-Atlantic region over the month of February caused an unprecedented numbers of road closures in Pennsylvania and forced the federal government in Washington DC to shut down for four days. As road crews worked around the clock and residents extracted themselves from the onslaught of February storms, Cooper Notification’s award- winning Roam Secure Alert Network (RSAN) systems sent more than 11 millionmessages throughout the Mid-Atlantic to communicate critical information, including school and road closures, severe weather warnings, shelter-in-place, and opening of warming centers. Cooper Notification is a platform of Cooper Industries plc (NYSE: CBE).

    "The Blizzard of 2010 was a major storm, shutting down interstates and causing disruptions throughout the Philadelphia region," said MaryAnn Tierney, Director of Emergency Management in Philadelphia, PA. "We used our Cooper Notification RSAN system, known as ReadyNotifyPA, to share information between public safety officials and emergency responders, city departments, and private utility providers. ReadyNotifyPA was also essential in keeping the general public informed during these extreme weather conditions." Through RSAN, emergency management personnel at government buildings, college campuses and healthcare facilities were able to send geographically targeted alerts, even during power outages, to communities across the Mid-Atlantic from Richmond, Va. to Philadelphia. Alerts were sent simultaneously via e-mail, text and voice to cell phones, landlines, smart phones, pagers and other devices. Utilizing multiple delivery channels increases the likelihood each population will receive the message no matter where they are located or evacuated. ”We are pleased to help communities across the Mid-Atlantic communicate critical information to protect, alert and inform their citizens during these record-breaking winter storms,” said Scott Hearn, President, Cooper Notification. “Timely, reliable and effective communications is vital when it comes to public safety, and we’d like to thank our customers like the National Capital Region, Virginia Community College System and the Philadelphia metropolitan area for an exceptional job in not only communicating to emergency management personnel but also providing direction to their communities in a timely manner."

    Cooper Notification: Delivering Critical Alerts when it Matters Most
    Cooper Notification, the industry’s most comprehensive, multi-layered Mass Notification System (MNS) provider, provides critical, emergency communications for cities and counties across the U.S.With 500 MNS systems around the globe, other installations include U.S. military sites; university and college campuses; state and federal agencies; airports; and hospitals. Integrated with one simple-to-use interface, Cooper Notifications reliable and effective MNS solutions allow emergency officials to send event-specific instructions to multiple communication channels, including voicesirens, indoor and outdoor speakers, digital signage, text messaging/SMS alerting, automated dialing systems, desktop alerts, and email notifications. These systems play an important role in emergency alerting and information sharing among government leadership, first responders, critical infrastructure providers, businesses and citizens.
    Editors Note: For additional information, contact Ricardo Trinidad at 800-335-0229 ext 834 or [email protected]

  • Spectel 700 and 780 and Avaya CS700 and CS 780 Conference Bridge Buy Back Program

    If you are an Avaya or Spectel C700 and C780 conference bridge customer chances are you have had problems getting support. The Spectel 700 and 780 were designed as flexible, high-capacity integrated conferencing platforms that support audio conferencing. These unique carrier-class platforms provide organizations worldwide with a robust infrastructure that supports a wide array of conferencing applications to meet their needs. Voice, data and Web; reserved and reservation-less; operator attended and unattended; five different scheduling options. The Spectel 700 and 780 platforms provide companies with the foundation they need to conduct business as usual, anytime, from anywhere.
    After the 2004 acquisition of Spectel from Avaya support for these conference bridges were no longer available. Replacing your existing platform is cost effective and can be done with non-proprietary equipment. Telcom & Data provides both TDM and SIP conferencing servers that run on Linux or Windows Server OS. Our conference solutions can also include both audio and web conferencing with integration to Outlook for reservation based and reservationless conferencing.

    Currently there is a buy program in place for current Avaya or Spectel customers. The buy back program makes it easy to upgrade to newer technology. For more information on the buy back program
    call 800-335-0229 ext 834.

    From the desk of Ricardo Trinidad

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