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If you have purchased an AT&T, Lucent or Avaya manufactured phone system or voice mail system you might have also had a maintenance agreement. The maintenance agreement could have been from AT&T, Lucent Expanets or now Avaya. Avaya purchased Expanets in 2003. Chances are if your phone system is passed it’s prime Avaya may have discontinued or limited the scope of Maintenance Services for your phone system. Once Avaya has declared "end of life," "end of service," "end of support," "manufacture discontinue" or similar designation ("End of Support") you were pretty much out of luck in getting your system serviced by Avaya. However you can still receive expert support from Telcom & Data. Telcom & Data offers maintenance services for most AVAYA end of support products. Systems that we still support and maintain include: Definity PBX All Versions Merlin Legend Merlin Magix Merlin 410, 820, 10/30 30/70 Spirit 308/616 and 12/24 System 25 and 75. Merlin Mail Merlin Messaging Audix Intuity Audix If your company still has one of these systems and you require a service maintenance agreement or a certified technician call Telcom & Data at 800-335-0229. Service calls start at only $ 145.00 per hour with only two hour minimum. To receive a fast maintenance quote click here. http://www.telcom-data.com/phone-maintenance.aspx

Why buy a new business phone system from Telcom & Data?

1. MEASURABLY IMPROVE YOUR BUSINESS. We ask questions that will help you select systems for your company’s needs, growth, vision and budget. We want to know about your business and what issues you are experiencing. Telecommunications is being used in many ways to help businesses, increase sales, improve customer service, reduce costs and raise productivity. We exist to help measurably improve your business.
2. SERVICE. Telcom & Data sells and services Avaya as well as Allworx phone systems and we maintain a list of over 1600 technicians through the US to help us deliver fast, installation and maintenance services. We answer our phone LIVE so you can speak with a service writer on the first call. We work with local certified technicians in your area to support your local economy.
3. EXPERIENCE: Telcom & Data employs experienced telecommunication professionals to help our customers select the right technology for their business. Since 1996 we helped thousands of customers worldwide.
4. OWNERSHIP: Our people don’t pass customer problems and issues on. They take ownership of your communication issues. The key is constant follow up until resolution. Even if your problem is with your carrier we can help.
5. ONE STOP SHOPING: Telcom & Data carries thousands of products and services from the very best manufacturers. Our portfolio includes, Bogen Paging, Cooper Wheelock Emergency Notification, Polycom Audio and Video conferencing solutions, Call Recording, Call Accounting Software, Plantronics Headsets, Voice Mail Solutions, and much much more. Our services include installation, maintenance, programming, repair, and Voice & Data cabling,
6. PHONE SYTEM LEASING: Leasing a new phone system is a great way to leverage the latest technology without having to pay for everything up front. Leasing offers many credit and tax advantages.
7. SAVINGS on SERVICES. Telcom & Data works with most of the major carriers and can provide you with instant PRI, T1, SIP Trunking, High Speed Internet quotes. Service plans and pricing change often. Let Telcom & Data help you find the best plan that can save your company thousands.
8. 60 Day Money Back Guarantee. Everything we sell has a 60 day money back guarantee. If you are not thrilled with your new phone system we don’t want you to have live with it. We want long term relationships with our customers. (We still have our very first customer)

We consider it a privilege to provide you with a phone system quote in an effort to help you make an informed decision in the shortest amount of time possible. Your business is important to us and we know you'll find a valuable purchasing resource in us. Call us at 800-335-0229

School Paging Systems provide educators with two way communications and safety in the classroom. Bogen school paging solutions are easy to implement and are affordable for smaller schools under 75 classrooms. Bogen offers two systems including the PI35A and the SI35A paging consoles. Both systems offer a many key paging and safety features. Including complete facilities for distributing a variety of program materials from optional equipment such as microphones, CD player-FM/AM tuner, or other source. Selection of program material, as well as its distribution to selected rooms is accomplished with simple push-button program selection. Emergency announcements to all classrooms are accomplished with a single push button. These announcements take precedence over all system functions and are transmitted at a predetermined level. Provisions are included to permit emergency paging from a remote telephone, interphone, or microphone. Teachers converse hands-free with the control center operator over their individual classroom speaker. Calls to staff locations are announced by a supervisory tone signal, which repeats at regular intervals to indicate that the channel is open and the room is being monitored. Classrooms can be equipped with call-in switches to call the control center. Call-in switches can include classroom privacy control to positively prevent monitoring. Provisions are included for voice call-in. For more information on school paging systems please call 800-335-0229 and ask for a school paging specialist or visit www.bogen-paging.com

How much time and money is your company spending on meetings? How often are people traveling across town, across the country or around the world to attend meetings in person that could just as productively be held via tele- or videoconference? What impact does this have on your company’s carbon footprint? In today’s business world, traveling for a meeting costs more than just the hotel and the plane ticket. The cost of the time spent going through security, waiting for a plane, out of touch in the air, this often costs more than the ticket and hotel. Add to that the cost of meals and rental cars and every meeting gets more expensive than you initially may have thought.

Polycom has created a free calculator that will allow you to see just how much these meetings cost your company annually and how quickly a conferencing system can pay for itself. It even shows how Polycom conferencing helps your company go green! Click here for your free analysis and then call Carrie McKenzie at (800) 335-0229 x 833 or email at cmckenzie@telcom-data.com to find out more about how Polycom will start saving your company money from day one.

Law firms can access the whole world from one location using videoconferencing, saving time and money and increasing quality of life for attorneys who previously had to travel to do depositions. By using the latest in videoconferencing from Polycom, video depositions, arraignment hearings, oral arguments, settlement conferences and, in some cases, trials, can be done remotely with great benefit to clients and law firms alike.

Videoconferencing systems enable testifying witnesses to “appear” in court without traveling to the courtroom. Expert witnesses, prisoners, and various other witnesses provide the same testimony from remote locations as they could actually in the courtroom.

For trials involving prison inmates, videoconferencing technology not only saves time and money but increases safety as well. From the prison, prisoners see and hear everything that takes place in the courtroom and are able to answer questions posed to them by the presiding judges and lawyers as though they were physically in the courtroom. Videoconferencing in the court system offers significant cost savings and improved security by reducing the need for high-security prisoner transport.

Polycom’s PVX Desktop Videoconferencing Solution uses a USB port to connect to your computer or laptop and provides professional, business class videoconferencing in a convenient, cost-effective package. It can be used to connect in courtrooms, boardrooms, even remotely, wherever internet is available. It is just one of the many videoconference solutions offered by Polycom and Telcom-Data. Please call Carrie McKenzie at (800) 335-0229 ext. 833 or email cmckenzie@telcom-data.com for more information or to arrange a demo of this great product.

If you are in the hotel business then you are undoubtedly familiar with Teledex Hotel phones. Teledex is the inventor of the first hotel guestroom telephone with programmable guest service keys and custom faceplate design, and the innovator of a host of new hotel telephone technologies. Even if you are not in the hotel business and have stayed at a hotel chances are you have used a Teledex phone. Since 1982 Teledex has manufactured over 15,000,000 hotel phones for every major chain of hotels in the world. Teledex continues it’s domination of the hospitality industry with its new line of IP guestroom phones. The new iPhone Series telephones combines a fresh new look with legendary Teledex quality and reliability. iPhone boasts graceful, sculpted curves that accent a comfortable, familiar user interface and suitable for virtually any type of hotel. Available in analog and VoIP, corded and cordless, iPhone telephones deliver modern, tech-inspired lines surrounding what’s inside: the industry’s most reliable, feature-rich telephone. Teledex iPhone SIP ND series phones are the perfect complement to our iPhone SIP LD series display phones. The sleek industrial design fits well in any guest room. Fully compliant with your SIP voice network, iPhone non-display phones deliver both the performance and style that hotels and their guests want. Teledex has partnered with AVAYA, Nortel, Mitel , Cisco, and Alcaltel, to provide products designed to integrate their hotel phones with these popular manufacturers as well as others. For more information on Teledex phones please visit http://www.telcom-data.com/teledex.aspx or call 800-335-0229

If you are a user of Polycom’s SoundStation2 and need to place a 3 party conference call on your Partner ACS, Merlin Legend or Merlin Magix phone system you probably can’t make a conference call. When you press the conference button nothing happens. This is because the Soundstation conference phone is set to factory default settings and needs to be adjusted. You will need to adjust the conference flash rate or recall flash rate in order for the conference feature to work.
On the Polycom Soundstation you can adjust the timing of the Flash delay to 75, 100, 300, or 600 milliseconds. The 600 Millisecond settings seems to work best and will allow the conference function key to operate.

Directions are as follows:

1.Press the Menu button, choose Admin
Setup and press the Select button,
enter the passcode (if required)
and press the ENTER soft key.
2. Choose Phone System followed by
Flash Timing from the available options
and press the Select button.
3. Use the <- and -> soft keys to step
through the available Flash Timing
options and select 600 milliseconds.
4. Press the SAVE soft key to save
changes. You may press the Exit
button to cancel your selection.
5. After about 15 seconds you should
hear the tone, and you should see
READY appear on the console’s
LCD screen. This indicates that the
console and base station have reconnected.
The new settings will now
be active.

To place a 3 way conference call dial your first number after the party answers press the conference button once and this will place the first call on hold and will also provide a second dial tone. dial the second number and when the second party answers press the conference button to connect both parties.

If you require more than two conference parties on a single conference call check out the affordable Multisuns 8 port conference bridge which allows you to connect up to 8 people in to a single conference call.

For more information about Polycom, Avaya or Conference Calls call 800-335-0229 or visit www.telcom-data.com

From the desk of Ricardo Trinidad

If you are a user of Polycom’s SoundStation2 and need to place a 3 party conference call on your Partner ACS, Merlin Legend or Merlin Magix phone system you probably can’t make a conference call. When you press the conference button nothing happens. This is because the Soundstation conference phone is set to factory default settings and needs to be adjusted. You will need to adjust the conference flash rate or recall flash rate in order for the conference feature to work.
On the Polycom Soundstation you can adjust the timing of the Flash delay to 75, 100, 300, or 600 milliseconds. The 600 Millisecond settings sees to work best and will allow the conference function key to operate.

Directions are as follows:

1.Press the Menu button, choose Admin
Setup and press the Select button,
enter the passcode (if required)
and press the ENTER soft key.
2. Choose Phone System followed by
Flash Timing from the available options
and press the Select button.
3. Use the <- and -> soft keys to step
through the available Flash Timing
options and select 600 milliseconds.
4. Press the SAVE soft key to save
changes. You may press the Exit
button to cancel your selection.
5. After about 15 seconds you should
hear the tone, and you should see
READY appear on the console’s
LCD screen. This indicates that the
console and base station have reconnected.
The new settings will now
be active.

To place a 3 way conference call dial your first number after the party answers press the conference button once and this will place the first call on hold and will also provide a second dial tone. dial the second number and when the second party answers press the conference button to connect both parties.

If you require more than two conference parties on a single conference call check out the affordable Multisuns 8 port conference bridge which allows you to connect up to 8 people in to a single conference call.

For more information about Polycom, Avaya or Conference Calls call 800-335-0229 or visit www.telcom-data.com

From the desk of Ricardo Trinidad

Cetis, Inc., a manufacture of hotel phones, has announced the installation of the company’s 60,000th hotel guestroom IP telephone. Designed and engineered in America and Europe specifically for hospitality applications, Cetis IP telephones are available in Teledex iPhone and E Series, and TeleMatrix 9600IP and 3300IP single and two-line configurations.
“Since 2006, Cetis has been a hospitality industry leader in the design, engineering, and manufacturing of IP telephones for hotel guestroom applications,” reports Dr. Bing N. Sun, President & CEO, Cetis, Inc. “Our Teledex, and TeleMatrix brand IP telephones continue to lead the way with innovative design, rich feature sets, and proven SIP interoperability,” he emphasizes.

“Cetis SIP-compatible IP telephones are competitively priced, easy to install, and seamlessly configured to meet guest expectations,” adds Brock Munsell, Cetis Chief Technology Officer. “And because our Teledex and TeleMatrix brand IP phones are designed to effectively emulate the look and feel of a standard analog set, the guest experience is seamless, but the feature set is pure IP,” Munsell adds.

“Cetis also hosts one of the most advanced SIP telephony labs in the world to provide Cetis-certified channel partners and value added resellers (VAR) access to Cetis Tier 3 IP technical support teams, software tools and upgrades, a 24/7 knowledge base, documentation, FAQs, and forums for troubleshooting,” states Mr. Munsell.

Cetis installation partners are SSCA. (SIP School Certified Associate) and Cetis Applications-certified to install and support Cetis telephones operating on the latest IP-PBX telephone systems. The Cetis Mass Configuration Utility (MCU) is engineered to create large numbers of configuration files required to quickly pre-program or deploy Cetis IP telephones. The Cetis IP Mass Administration Utility (MAU) performs administration functions, such as firmware updates to Cetis SIP telephones either prior to installation or on location.

Teledex iPhone ND Series corded and NDC Series cordless, and TeleMatrix 3300IP corded and 9600IP cordless IP telephones by Cetis, are available in single and two-line configurations, and are certified to interoperate with the worldfs leading IP-PBX systems, including Aastra, Alcatel-Lucent, Avaya, Cisco, Defero3, Digium/Asterisk, Epygi, InnovationX, Mitel, NEC, Siemens, and Thing5.

For more information on Hotel phones please call Telcom & Data Inc. at 800-335-0229 or visit www.telcom-data.com

Sonexis Technology, Inc., a leading provider of Audio and Web conferencing systems for enterprise, today announced it has been selected by ShoreTel, Inc., a provider of brilliantly simple Unified Communication (UC) solutions, as an Alliance member in the ShoreTel Innovation Network. Sonexis is proud to continue its relationship with ShoreTel as an Alliance member in the ShoreTel Innovation Network.
Sonexis ConferenceManager provides a high quality, feature-rich collaboration solution for enterprise customers looking to implement a secure, cost-effective alternative to „pay per minute? audio and Web conferencing. Sonexis customers derive significant cost savings over traditional conferencing service providers, and benefit from enhanced security, functionality, and reporting features that are inherent in the platform.

“Sonexis is committed to providing a comprehensive and complementary collaboration solution to ShoreTel customers and partners,” said Dan Watkins, executive vice president of Sonexis. “ConferenceManager offers a robust and secure collaboration solution that can be seamlessly deployed to ShoreTel customers that require an expanded collaboration solution, while preserving prior investments. As an Alliance member in the Innovation Network, Sonexis can provide ShoreTel customers another option for enhanced audio and Web collaboration.”

“We?re pleased to have Sonexis and their ConferenceManager solution within the Innovation Network, complimenting ShoreTel?s rich Unified Communications offerings,” said Kevin Gavin, chief marketing officer at ShoreTel. “Sonexis has been a valuable technology partner since 2008 and we look forward to building upon existing success as part of our ongoing commitment to standards-based technologies and open-architected systems that give customers flexibility to implement solutions ideally situated for specific business needs.”

For more information on Sonexis please visit. www.conference-bridge.net or Call 800-335-0229 ext 834