Blog

  • Work From Home Using VoIP Phone Systems

    Working from home is becoming a great way to cut down on travel time, stress, fuel costs and is becoming a major employee benefit. Implementing work from home technology is easier then ever. Microsoft's Windows XP already includes a program for remote access to your office PC. The other key component is the office phone. Being able to work transparently is essential to your working from home. But adding this component is easy. First you need high speed internet access in the form of DSL or cable.

    The next thing you will want to explore is adding either a VOIP enabled phone system or adding VOIP to your existing phone system. VOIP technology allows you to harness the features and benefits of your company's phone system remotely. Dialing from your office's phone lines, having calls transferred, checking voice mail, intercom and conference calling are all typical system features needed to work successfully from home.

    VOIP enabled phone systems offer the most flexibility. Pure IP based phone sets can be taken from office to home office providing the same functionality whether you're providing customer service, sales support or happen to be the operator. A Softphone is essentially software that can be loaded on to laptops to provide a mobile IP phone solution. Add a wireless card and connect to your office from any Starbucks or other wireless hot spot. From a USB headset you can connect to the office and intercom , page dial out, transfer and receive calls all while sipping your Grande Latte. Do you have a road warrior in your office? Check out Avaya's affordable IP Office System that delivers powerful phone system features from two phones to 360 phones.

    If you have an existing phone system you can also easily and affordably add VOIP. There are two solutions that are very unique. One solution (MCK) allows connectivity of proprietary digital sets, the other solution (Multitech) allows you to use any analog phone or allows you to connect two or more office phone systems to allow transparency to outside callers.

    MCK provides a great solution for Avaya and Nortel phone system users. MCK provides a device that enables a company to use proprietary phone sets such as the Avaya Magix or Definity 8400 series phones. The MCK solutions are great for both the home office or branch office. One phone to twenty-four phones can be connected to digital phone ports off the main company system to the remote location for seamless VOIP connectivity. It's like having a really long phone cord from one office to another except the phone cord is the public internet.

    If you are looking for VOIP on the cheap, check out Multitech's VOIP Voice and Fax Gateways. If you have an Avaya Definity, Merlin Magix, Partner, Merlin Legend or any other phone system, you can add VOIP functionality to your existing phone system while protecting the investments you’ve already made. Connect remote offices and home offices to your phone system. Our Voice over IP gateways integrate voice and fax communications to allow remote offices connectivity to your phone system. Allow remote offices to bypass toll expenses by using the internet to transfer calls and intercom each other. Work from home with Multitech and use the features of your office system. Dial 9 to make a call, have calls transferred to you seamlessly, intercom and page just like you were in the office.

    There are hundreds of reasons to enable workers to work from home including, working mothers, executives needing more perks, transit strikes, or the threat of the Avian Flu pandemic.

    If you're thinking about VOIP you are not alone. VOIP is one of the hottest technologies available. We can show you how your company can take advantage of voice over internet protocol.
    Call us at 1-800-335-0229 ext 152 to get a FREE Working From Home Telephone System Quote.

  • Daylight Saving Time Change - Update your Phone System for Daylight Saving Time

    2007 Daylight Saving Time Changes

    The United States and Canada recognize a new US Government policy regarding Daylight Saving Time. Starting in March 2007, Daylight Saving Time will begin on the second Sunday in March and end on the first Sunday of November. Below are instructions for updating your computer and phone systems.

    Year DST Begins at 2 a.m. DST Ends at 2 a.m.
    2006 April 2 October 29
    2007 March 11 November 4
    2008 March 9 November 2
    2009 March 8 November 1
    Update Your Computer System (Windows XP)

    Your computer will need to be updated for the new DST (Daylight Saving Time) changes. You can find out exactly on how to do that by visiting Update Daylight Saving Time.

    Update Your Date and Time On a Merlin Legend System

    To change either the Date or the Time on the Legend system, you must program it from the main System Programming console (MLX-20L). This will change the Time or Date on all the display phones throughout the system, except the ATL (Analog) display sets. These phones must be programmed on each individual set.

    How to change the Date in the Legend system:

    Press Menu.
    Press System Program.
    Press Exit.
    Press System.
    Press Date.
    Enter date in following format: mmddyy (where MM is the month, DD is the day, and YY is the year).
    Press Enter.
    Press Exit.
    Press Home to exit programming mode.
    How to change the Time in the Legend system:

    Press Menu.
    Press System Program.
    Press Exit
    Press System.
    Press Time.
    Enter the time in military/24 hour format: HH:MM (where HH is the hour, 01-24, and MM is minutes, 00-60).
    Press Enter.
    Press Exit
    Press Home to exit programming mode.
    To change the date, day or time on an ATL set:

    All ATL display telephones have the ability to show the time, day, and date on the display.

    Note: When you touch the Set button the first time, you will see the word ALARM in the display screen. If the Alarm is not to be set, press the Set button two more times until just the Hours and the A or P (A - AM, P - PM) are flashing in the display window. If you do not need to set a particular item, press Set to bypass it.

    Press Set until the item you want to change flashes.
    Press Fwd or Rev to advance or reverse the Time, Day or Date.
    When you have the correct Time, Day or Date, press Set.
    If you only want to set a particular item, such as Time, Day, or Date, press Exit after programming it.
    If you have programmed them all (Time, Day and Date) just press Set not Exit. (If you press Exit, you will see four zeroes in the place of the Date. This is for the Timer. Press Exit again to display the corrected Time, Day and Date.)
    Update Your Date and Time On a Merlin Magix System

    The time and date is a system feature rather than an individual telephone feature.

    To change the date in the Magix system, from the System Programming console:

    Press Menu.
    Press System Program.
    Press Exit or Start.
    Press System.
    Press Date.
    Enter date in following format: mmddyy (where MM is the month, DD is the day, and YY is the year).
    Press Enter.
    Press Exit or Back.
    Press Home or Exit to exit programming mode.
    To change the time in the Magix system, from the System Programming console:

    Press Menu.
    Press System Program.
    Press Exit or Start.
    Press System.
    Press Time.
    Enter the time in military/24 hour format: HH:MM (where HH is the hour, 01-24, and MM is minutes, 00-60).
    Press Enter.
    Press Exit or Back.
    Press Home or Exit to exit programming mode.
    Update Your Date and Time On a Partner ACS System

    To program the System Time on Basic Partner Release 4.1:

    This System Programming procedure sets the time that appears on system display phones.

    Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary. For example, to set the time to 9:00 a.m., enter 0900. For 4:45 p.m., enter 1645.

    The time appears on system display phones as a.m. or p.m. (not in 24-hour notation).

    To change the System Time using a display phone at extension 10 or 11:

    Press Feature 00. Press System Program (Left Intercom button). Press System Program (Left Intercom button). Press # 103. Enter the time in 24-hour notation. For example, to set the time to 2:15p.m., press 1415. A display similar to the following appears:

    System Time Data 1415 Note: The time will appear on system display phones as 2:15p.

    Select another procedure or press Feature 00 to exit programming mode.

  • Business Phone System “Fail Safe Routing” Can Prevent Financial Losses

    In the aftermath of disasters like Hurricanes Katrina and Rita, or events like the New York Transit Strike, businesses can keep phone calls coming in if they plan ahead.

    A disaster recovery plan can keep businesses operating even in the event of widespread power outages, transportation strikes, or natural disasters. Business telephone systems can be backed up and distributed to remote locations.

    “In watching the news break after hurricane Katrina hit and the flooding started in New Orleans I noticed only one building lit up at night and that was Bell South, said Trinidad. “Bell South had a power generator on the roof plus it also had a major battery back up system in the local central office. This is significant because calls could be re-routed. Realizing that the central office was still up I immediately went our customer West Way Holdings to let them know we could transfer the main numbers on their T1 to route to a another location. They would not miss calls. This is true for most businesses that have T1 , PRI or 800 numbers. Having a fail safe routing plan is essential to avert catastrophe.”

    Fail safe routing is having a plan to which in the event of a catastrophe phone calls can be re-routed. It could be as sophisticated as having a full disaster recovery plan in which you might have a back up voip phone system in waiting to allow your office to become virtual or as simple as having calls re-routed to a cell phone. Having a fail safe routing plan is a must for all businesses. You don’t have to operate on a fault line or on the coast to have a plan in place. Fail safe routing can protect your business when a cable has been cut and your phone service with it.

    A fail safe plan should contain a few things:

    Escalation phone number list. This list should contain the phone numbers of both your phone company and PBX vendor. It should have the names and numbers of everyone up the ladder. The higher you can get it the better. You are probably going to receive faster resolution to your problem if you have the VP of Services’ number then just the customer service number.

    Have a designated number to which you can receive calls in case of phone service interruption. You should talk with your carrier ahead of time so they have the number as well. Some carriers like Globalcom in Chicago offer this as part of their service. When they detect an outage they automatically send calls to another number. Do not assume a carrier will offer this to you in the event of an outage. On recent service call we received from a new customer who had been completely with out phone service for the day we asked the carrier why they had not offered fail safe routing to the customer , who had two other locations, they said ” they never asked us to”.

    Make sure the plan is in the hands of a few key people. When problems occur it’s always at an inconvenient time. Make sure everyone knows the drill.
    Other things to consider is having a full disaster recovery plan. PD Management recently added a disaster recovery plan which included a fully loaded phone system that could be dropped shipped and set up in days notice. When asking Joani Baskins the PBX manager about it she said ” it is essential to our business operations to keep phone service up in the event of a hurricane”. PD Management has locations in Texas and Louisiana.

    Having a VOIP phone system set up as a back up system could enable a company to work virtually. Workers could work from home or other locations with VoIP enabled phones or PCs with softphones. Avaya IP Office is a VOIP phone system that can be set up and installed as a virtual PBX. It offers both VoIP phone sets and softphones.

    Telcom & Data is a nationwide business telecommunications equipment and service provider based in Chicago. In addition to phone system service, Telcom & Data sells Plantronics Bluetooth Headsets and Avaya Telephone Systems for small, medium, and large businesses. If you would like more information on fail safe routing call 800-335-0229 or visit us on line at www.telcom-data.com

    ###
    Contact: Ricardo Trinidad
    Phone: 312-432-1192 x152
    Email: rtrinidad@telcom-data.com

  • Benefits of Using an Emergency Response System

    With the uncertainty of the world today, you never know when you might have a need for an emergency response system that you can use to contact employees and family members with instructions should the unthinkable happen. Too often situations get out of control because those on the outside of the situation have no idea what's going on or are unsure of what they should do; this can lead to conflicting orders being given, confusion setting in, and damage prevention plans not being put into effect until it is too late. By choosing to implement an emergency response system to handle such situations, you can help to keep these sort of incidents under control should they occur.

    Automatic Messaging

    One major benefit of implementing an emergency response system is that it can automatically send out a message to the telephones, cellular phones, and pagers of those who should be the first to be informed of the situation that is developing. Depending upon the emergency response system that you are using, you may be able to choose from several different messages which will relate more of the specifics of the problem and let the message recipient know what steps should be taken next. This will enable those in charge to be aware that there is something wrong even when away from the office, and will also let them know who they should contact to arrange for the emergency to be taken care of as well as what steps have already been taken by the system.

    Contacting the Authorities

    Depending upon the nature of the emergency, the emergency response system may go ahead and contact the police, fire department, ambulance services, or any other emergency services provider that would be equipped to deal with the particular situation. This can make things much easier for the on-site manager who is attempting to coordinate employee response to the emergency as it will be one less step that they have to take in order to get everything under control. In many cases the emergency response system will make this call as a form of "silent alarm", so that in the case of a hostile situation or panicking employees the addition of alarms or an audible notification system won't make things worse than they already are.

    Mass E-Mail and Information Distribution

    A useful feature of many emergency response systems is the ability to send out a mass e-mail to all employees and anyone else who is on a designated list to let them know the specifics of the situation as well as the steps which have been taken thus far in order to get the emergency situation under control. It may be possible with certain emergency response systems to follow this up with a recorded telephone message as well, for those individuals who do not have access to their e-mail or who may not be prone to check it often. Both e-mail and telephone messages can be updated as needed or re-sent at set intervals until a response is received or the emergency situation has passed in order to ensure that the proper information has been distributed to everyone who needed to have it.

  • New Emergency Notification Systems for College and University Campuses Available

    Chicago, IL (PRWEB) April 25, 2007 -- Telcom Data announces the availability of two new emergency notification systems for college and university campuses. The new systems, the Advanced Messaging Server (AMS) and the SAFEPATH SP40/S, can be found online at Telcom Data’s Web site, www.wheelock-products.com

    Both systems allow for one-step notification through the transmission of voice messaging, text messaging and automated voice-instructed messaging through a campus paging system. Such messaging will notify faculty, the student body and first responders in the event of an emergency situation.

    The AMS emergency notification system allows simultaneous delivery of voice and text messages to tens of thousands of people within minutes. Through one phone call, the system instantaneously launches a message to devices such as home phones, cell phones, pagers, e-mail inboxes and PDAs. In addition to colleges and universities, the AMS can be employed by governments for quick dissemination of emergency information to large sections of their populations.

    AMS is centered on a Web-based user interface that can be accessed anywhere via the Internet. This makes it easy to administer a messaging session, especially when dealing with an emergency. In addition, the AMS has multiple message delivery modes, such as pre-recorded message delivery and text-to-speech voice message delivery. The system also allows for on-the-fly delivery of messages, in which AMS will instantaneously deliver a recorded message to all members of a specified group.

    The SAFEPATH SP40S is another university notification system now available from Telcom Data. The SP40/S comes standard with an on-board digital voice messaging system with eight standard messages, a hand-held microphone, power supply/battery charger and many additional features. In addition to functioning as an emergency notification system, the SP40S can function as an evacuation system, paging system and background music system. The SP40S can also be connected to pagers for private alerting of emergency situations.

    Ricardo Trinidad
    312-432-1192
    rtrinidad@telcom-data.com

  • Sonexis Announces Release of Conference Bridge Manager R10

    Sonexis Announces Release of Conference Bridge Manager R10
    September 22, 2011

    Monroeville PA

    Sonexis, the leading manufacturer of Audio and Web Conferencing solutions announced the release of Conference Manager Release 10. Conference Manager R10 is a robust in-house Audio and Web Conference solution. The Conference Manager works as a stand alone conferencing solution with connectivity to T1/PR1 or SIP trunk lines. The system also integrates with most PBX and IP PBX systems including Avaya, Cisco, NEC, Toshiba, and most others. The new R10 offers new and powerful features including,

    · Joint Interoperability Test Command (JITC) Certification for Military/Government Applications
    · Dual Language Support for English and Spanish - Full System Prompts
    · Enhancements to Existing Functionality - Adding to Polling, Blast Dial and
    Class of Service
    · Infrastructure Improvements to the ConferenceManager Server - Microsoft
    Windows 2008 Server, SQL Server 2008, IIS 7 Support

    Telcom & Data is offering Lunch and Learns most Wednesdays which allows interested parties the ability to have a look at the system via web conference. Anyone interested in seeing a demonstration of the Sonexis Conference Manager should call Carrie McKenzie at 800-335-0229 ext 833 or email her at cmckenzie@telcom-data.com. For more information please visit http://www.conference-bridge.net/sonexis.aspx.

  • What Makes Allworx IP Phone System New Release 7.3 the Best Business Phone System?

    What Makes Allworx IP Phone System New Release 7.3 the Best Business Phone System?

    Allworx introduces its new 7.3 release for Allworx 6X and 48X systems and with that have significantly added to their dominance in the SMB IP phone system market. Allworx really understands it’s customers and the interconnects that that service the customers. Allworx is building software and hardware that business owners want and need to move their businesses forward. I will often tell a customer before you buy a phone system ask yourself if this phone system is going to measurably improve your business. If as a business owner or manager doesn’t know or care then I say don’t but the phone system just to make a lateral move. With the Allworx new 7.3 release the case is clear this phone system can really help improve your business in a variety of ways.

    Lowering costs can help a business improve its bottom line. Here the Allworx rules with a lower total cost of ownership than any other system out there. First Allworx includes an astonishing amount of built in features that most other manufacturers want to charge extra for. Most manufacturers make money the old fashion way by charging for individual licenses. Not the case with Allworx. This works well for both the customer and the interconnect service company because from a configuration stand point there are less part numbers to order. Less parts, less licensing equals less money for a phone system. INGENIUS! Need to save more money? Get away from POTS lines and take advantage of the NO licensing SIP trunking feature. SIP phone lines and technology are being used all of the time and you might be using it now and not even know it. For example many residential users often will bundle Cable, Phone, and internet service through their service provider. Residential calls are being handled over high speed internet. With the Allworx taking advantage of SIP trunking can reduce your phone bill by thousands of dollars each year. Want to take advantage of your existing PRI or T1? No problem, the Allworx 48X has built in PRI and T1 connectivity. Yes you read correctly, built in. Ready to save more money? How about the cost of maintenance? Allworx offers its customers the ability to purchase very low cost extended warranties for on the system and phones. The affordable extended warranties allow customers to budget for unforeseen phone issues. Allworx will simply over night any part failure. No need to purchase expensive maintenance agreements. Allworx release 7.3 offers much more then cost savings.

    The NEWEST Allworx system software 7.3 integrates a full suite of server and IP phone software features with high-value capabilities.

    · Innovation to Configurable Dial Plan — Enables significantly greater dialing configuration - especially in multi-site environments
    · Hot Desking — Easily allows users to ‘log on’ to any IP phone with just your ID and PIN number. Perfect for a shared workspace environment or for a mobile workforce
    · Day/Night Schedules Per Auto Attendant Greeting — Configure your greetings differently day or night for different work hour schedules in each department
    · Speed Dial Enhancements — With the touch of a single button, dialing to outside services requiring unique digits like conference bridges, banks or pharmacies is easier, because additional digits will be additionally dialed out
    · Visual Message Center Display — Navigate voicemail messages through the LCD phone screen
    · Expanded Park Orbits — Calls can now be parked and retrieved from any location in a multi-site environment
    · Advanced Multi-site Paging — Your page announcements are delivered anywhere they need to be heard including page zones to or from other sites
    · Call Assistant — Greater visibility of hot desked users and call queues enhances incoming call processing and management capabilities
    · ACD & Call Queuing Enhancements — More robust intelligent routing of our incoming queue calls to agents
    · Configurable Voicemail Message Length — Maximize the length of messages up to 15 minute

    For a on lime demo of Allworx or consultation on how IP phone system technology can help improve your business please feel to call Telcom & Data at 800-335-0229

  • Migrating from Tellabs 291/292 Ring Down Firebar Phone System

    If you are still using old Tellabs 291 or 292 Ring Down Firebar equipment you are beyond borrowed time. The Tellabs system provided mission critical Ring Down/Firebar services to many rural fire departments and other emergency applications such as airport security and emergency landing personnel. Many of today's central offices also run into issues with cooper connectivity. In the next generation networks, there is no copper 2 wire plant anymore, either at the central Office or in the distribution network, and so there is no point at which to connect the Tellabs 291/292 system. What is needed is technology that works effectively in a multivendor, TDM and VoIP environment, and emulates the features and services of the old Firebar service. The XOP Networks’ Universal Service Node (USN) with the Enhanced Firebar application In the past, the Firebar/Emergency conferencing systems have been deployed at the Telco Class 5 switch in the 2-wire line circuit that normally connects to the subscriber’s phone line. The new XOP Networks Enhanced Firebar offers additional benefits and features. The XOP Networks’ Firebar application resides on the USN that is deployed on the trunk side of the switch. · Send calls to any landline or cellular phone instead of just dedicated ‘red’ or emergency phones · Select communications medium to be used for message delivery (Voice only, Email only, SMS only or any combination etc.). Support unlimited number of call out groups · Send caller-ID of your choice that can be used by recipient's phone to display associated ’caller name’ (e.g., Fire Chief) · Trigger a dial-out based on a) incoming phone call, b) click on a web portal, c) dry contact closure or at a scheduled time · Provide summary and detailed reports on call completions (Busy, No Answer, For a demonstration of the Enhanced Ring Down Phone Firebar system please call 800-335-0229 ext 834. Or visit us on line at www.telcom-data.com

  • Sonexis Offers Multi Language Audio Conferencing Bridge Support

    Sonexis, a premier manufacturer of Conferencing Systems, is pleased to announce Multi Language (Audio) support including Spanish in the latest software release. The feature is available via a new license key.
    The Sonexis Multi Language feature gives the customer the ability to configure their system for English or Spanish, or to allow each conference host and participant to select the language they want to hear when they first dial in. In addition, each of these options can be configured on a per-dialed number basis. For example, you could have one number that when dialed will present all of the prompts in English, another number that will present the prompts in Spanish, and a third number that would offer the user the choice of English or Spanish.

    Sonexis engineers designed this feature, keeping in mind that other customers might require different languages supported such as Japanese, Chinese Mandarin, or any other language so the core architecture requires very little engineering work to add additional languages.

    For more information on Multi Language Audio Conference Calls please call 800-335-0229 or visit http://www.telcom-data.com/sonexis.aspx.

  • Telcom & Data introduces: Digitus Biometric Door Handles, Access control systems with just a touch of the fingertips.

    Digitus Biometric Door Handles, Complete control and security from a centralized, easy-to-use application with real time monitoring of events.

    Digitus Biometric Door Handle

    Comic book and movie fans know of The X-men and the main character Professor X. When the professor goes into his hidden hi- tech chamber to enter, he must first place his eye up to a laser beam like looking panel, it identifies his inner eye, then says "Welcome Professor" and opens up the huge metallic doors with the letter X engraved in them.

    That's really cool stuff.

    Star Trek fans (The Next Generation, not the Captain Kirk version) know that to enter Captain Picard’s quarters, they must first stand in front of the sliding doors, he then says with his majestic voice "Come" , then the doors magically come open.

    Finally, how many times has James Bond had to crack a complicated code or figure out a finger controlled touch panel in order to enter into his arch enemy’s secured fortress so he can thwart the evil plot of destruction.

    Each scenario also has one central component that is important to many industries and facilities that store important information....security.

    Telcom & Data is introducing the Digitus Biometric Door Handles with fingerprint access control systems. It can secure any area of your data or technology center, from the front door and back, to the cabinet doors. There is no need for cumbersome proximity cards and gaining access is as simple as the touch of a fingertip.

    Digitus' proprietary biometric technology, IP networking, and advanced control software work together to deliver centralized administration, real-time monitoring and alerts, and an indisputable audit trail for every door and cabinet you choose to secure.

    The DB ServerRack 1U solution uses the Digitus Biometrics’ proprietary software and hardware in a system that creates an algorithm associated with the individual’s fingerprint, while verifying that the print belongs to a real living and breathing person, all without having to worry about the collection of private personal information.

    This system can only be rivaled by Professor X, Captain Picard or James Bond, or at least the geniuses that developed the technology behind these characters in the movies. (probably the guy who wrote the script).

    Well, it's not only in the movies, the technology is here and it's real with Digitus BiometricDoor Handles .

    Digitus Biometric Door Handles are now available at Telcom & Data. For more information about, Digitus Biometric Door Handles visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data:
    Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in call recording and call accounting solutions. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

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