Blog

  • Telcom & Data Introduces: Bogen VoIP Paging System Gateways, Easy To Use Analog Paging System.

    Bogen VoIP Paging System Gateways, Single or multi-zone paging at any or all locations when used with Bogen’s Multi-Zone telephone paging interface.

    VoIP Paging System Gateway

    Milwaukee, WI (PRWEB) March 24, 2015

    Global communications is the name of the game these days. Businesses and organizations can be spread out all over the world with a click of the button. There are no longer walls or barriers to keep a business from global growth.

    Personal travel for executives is easier than ever with private planes becoming more and more accessible and popular. International phone service from one country to the next is more common than ever before and more centralized.

    Also the notion or idea of a product being produced in only one country is almost completely gone.

    One example of how times have changed; a vehicle made in the USA can easily be remade in Japan and vice versa. Parts are shipped overseas at the speed of sound and information is given and received instantly.

    That is why companies have taken advantage of the Internet and the speed in which information can be sent to multiple locations around the world. Not only is this an advantage if organized correctly, it is almost now a necessity to remain competitive.

    Telcom & Data is presenting Bogen VoIP Paging System Gateways; an IP paging system that allows paging communications to be sent over the Internet or Intranet. Multi- location organizations that require remote paging can now have a designed paging system that allows them to page any location remotely. Overhead voice paging to multiple locations within a facility, nearby or to branch office buildings is also available.
    Bogen VoIP Paging System Gateways helps in business and in the game of global communications.

    Bogen VoIP Paging System Gateways is now available at Telcom & Data. For more information about, VoIP Paging System Gateways visit Telcom & Data’s website or call 1-800-335-0229.

  • Telcom & Data Introduces Scitec Hotel Telephones, A Great Communication System for The Hotel Guestroom & More

    Scitec Hotel Telephones are a great low cost convenience phone for hotel guests offering improved styling and more features at a great low price.

    Scitec Hotel Phones

    When people go out of town they try with tremendous effort to be comfy and have a relaxing experience. To most, the hotel room is sometimes just as important as the trip itself.

    Are the beds going to be comfortable? Is the view scenic and will the service be top notch? These are all questions they ask before booking a room.

    The hotel business is very competitive as there are now so many choices for travelers, from lower level very affordable discounted franchises, to the elegant top of line establishments.

    The difference in perception of a good or bad experience can come down to the smallest details. The hotel that has a well thought out plan on how to please their patrons will keep a great reputation or even possibly upgrade their status to a higher rating with 5 stars being the pinnacle.

    Guest at a hotel often communicate with the front desk about directions, prices of food and added items they need for their room. Locating friends or family in another part of the hotel and ordering food from the restaurant in the nearby lobby is common as well.

    The hotel that can make this experience fast, convenient and easy to use, will benefit from higher profits and returning customers.

    Telcom & Data introduces Scitec Hotel Telephones. These phones are established high performance, high quality, and valued in the marketplace. Available in single and 2-line speakerphone and feature phone models with 0, 3, 5, or 10 speed dial keys. The Aegis Series telephones are preferred by major hotel chains, hotel management companies, and owners and works on all PBXs.

    Making customers comfy away from home can be achieved with a 5 star communication system like Scitec Hotel Telephones.

    Scitec Hotel Telephones are now available at Telcom & Data. For more information about Scitec Hotel Telephones, visit Telcom & Data’s website or call 1-800-335-0229.

  • Telcom & Data Introduces Great Lakes Custom Products, Fast Track Production Service For Business

    Great Lakes Custom Products: Technical sales and engineering teams that create ideal custom products for businesses within six weeks.

    Milwaukee, WI (PRWEB) March 18,2015Great Lakes Custom Products

    It’s a task to estimate the amount of equipment needed for a high tech corporate office. That type of environment is constantly changing based on the needs of the customer, cost and of course availability of funds.

    Once the equipment arrives, where to store items and how to configure them is a whole other story.

    The environment in which people work can be just as important as the type of work they do. Any executive would want the equipment to be easily accessible but at the same time give the office a certain type of style, flair or décor.

    High tech equipment is especially challenging as tech staff has to deal with cords, plugs, screens, connections and power sources. If not done carefully and strategically planned out, it can look and feel unorganized which could lead to a stressful situation if there is ever a technical problem.

    No business or business owner wants a scene from Apollo 13 while trying to concentrate on efficiency and gaining profits and revenue.

    Telcom & Data would like to introduce Great Lakes Custom Products; a fully customizable team of engineers and manufacturing professionals who are ready to transform business visions into realities. They create the perfect product whether a custom color to match business décor or a corporate logo, a design alteration from their standard products, or an entirely custom product.

    Great Lakes Custom Products helps businesses create equipment solutions tailored made to fit.

    Great Lakes Custom Products is now available at Telcom & Data. For more information about Great Lakes Custom Products, visit Telcom & Data’s website or call 1-800-335-0229.

    ABOUT Telcom & Data:
    Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in call recording and call accounting solutions. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.

  • How to Identify Your Merlin Phone System

    We receive hundreds of calls from customers that use Merlin phone systems but don’t know which Merlin phone system they use. Usually we get something like “ I have a Merlin BIS phone and I need help”. The Merlin system was originally manufactured in the early 80s. There were several systems that have since been manufactured. The systems include the Merlin 206, Merlin 410, 820, Merlin 10/30, 30/70 , Merlin Plus 820D, Merlin II, Merlin Legend and Merlin Magix. There were also several types of Merlin Phone models that are used by the various systems.

    First thing when trying to identify which Merlin phone system you have is to locate the control unit which is usually located in the phone closet. The Merlin cabinets can be several colors including grey, black, off white, or beige and mounting either horizontally or vertically. The earlier Merlin phone system including the Merlin 206, 410 and 820 are incased in a grey color plastic cabinet and can include a black cover. If you can locate a Merlin control unit it will have many phone cords plugged into the unit. The unit will be designated as to the model on the right middle part of the unit. If there is a cover it can easily be removed by pulling from the top down. Once the cover is removed the system identification will be revealed.

    For more information on Merlin Phone systems or Support for your Merlin phone system please call 800-335-0229

  • Telcom & Data Introduces Konftel Conference Phones, Crystal Clear Sound For Audio Conferencing

    Konftel Conference Phones,Sleek and modern quality products that use OmniSound audio technology to conduct conference call meetings around the world.

    Konftel 300W - Wireless DECT Conference Phone with OmniSoun

    Conducting meetings with key staff members and executives is too important to avoid. Having that meeting in this digital civilization is vital. These days everything is instant and can be done with a click of a button. From the convenience of microwave popcorn to a favorite app on a cell phone, information, communication and daily life interactions are done at the blink of an eye.

    Communication networks come in all forms today and a lot of them don’t even require that a person speaks verbally and meeting with people via the Internet or social media is now a common phenomenon.
    However, to conduct a productive business meeting, most companies still use the methods of either face to face conference room meetings or a conference call type system. The latter is used when all parties involved cannot be at the same place at the same time, but need to communicate and trade business ideas and strategies. Productive meeting sessions are the life blood of business growth and always will be.

    Telcom & Data introduces Konftel Conference Phones, a leading company supplying audio conferencing solutions allowing people to conduct meetings no matter where they are in the world. Quality products that use OmniSound audio technology to ensure a crisp sound every time a business needs it. Wireless conference phones with tremendous flexibility and sleek Scandinavian designs with no need for phone lines and power outlets.

    So tell them, let’s talk business with an international meeting of the minds on Konftel Conference phones.

    Konftel Conference Phones are now available at Telcom & Data. For more information about Konftel Conference Phones, visit Telcom & Data’s website or call 1-800-335-0229.

  • IP Technology and “Going Green” in the Office

    How IP technology can help your office reduce energy consumption and improve profitability has just gotten simpler.

    As many companies struggle to cut costs and look for inexpensive alternative energy options, advances in IP technology are making the decision to "go green" easier.

    Integrated voice and data PRI and T1 circuits, coupled with increased competition, are driving the cost of data and high speed Internet access down. Lower costs are enabling countless companies to take advantage of a host of IP technologies and solutions that can help reduce emissions and overhead.

    After 9/11, there was a spike in video conferencing system sales as travel concerns rose among companies and their employees. Expensive ISDN circuits were the primary component in many of these existing systems. Since then, companies like Polycom have improved IP-based options. As the cost of both video conferencing and high speed Internet access continue to fall, video conferencing systems are being used more extensively than ever.

    VoIP telephony is another prime example of how firms can reduce energy consumption. Telecommuting is fast becoming one of the most desired and cost-effective employee perks. Using an IP phone has a wide range of benefits, from reducing energy consumption and stress, to providing more family time for workers. There is a significant return on investment associated with VoIP telephony.

    VoIP technology allows you to harness the benefits of your company's phone system remotely. Dialing from your office's phone lines, transferring calls, checking voicemail, along with intercom and conference calling are all typical system features needed to work successfully from home.

    VoIP enabled phone systems offer the most flexibility. Pure IP-based phone sets provide the functionality of an office in a home setting that can be used for customer service, sales support, or even day-to-day administration. A SoftPhone is essentially software that is loaded onto laptops for a mobile IP phone solution. Add a wireless card and be connected to your office from any Starbucks or other wireless hotspot. A USB headset allows you access to the office and intercom functions, permits paging and dialing out, and the transfer and receipt of calls all while sipping a Grande Latte. Do you have a "road warrior" in your office? Check out Avaya's affordable IP Office System that delivers powerful system features for configurations ranging from 2 phones to 360 phones.

    VoIP can be added easily and affordably to an existing phone system. There are two unique solutions. The first, (MCK), allows connectivity of proprietary digital sets. The second, (Multitech), enables you to connect any analog phone from a home or remote office back to the system through any available analog station port.

    Teleconferencing is another technology that reduces the need to travel. From monthly board meetings to remote employee training sessions, conference calling systems allow meetings to be held in a "virtual" setting. Costs associated with this option, though much cheaper than face-to-face meetings, can still prove expensive. An in-house system can reduce costs to as little as $0.02 per minute. Many systems include web conferencing choices that utilize additional features and promote more extensive user interaction.

    The bottom line is that IP technology is available to help reduce carbon emissions and travel costs. For more information on how your company can take advantage of IP technology, contact Telcom & Data at 800-335-0229.

    From the desk of

    Ricardo Trinidad

  • Cook County IL Proposed Telephone Tax Could Cost Businesses and Consumers BIG $$$

    The Cook County Board of Commissioners has proposed a new tax of $48 per phone per line year, could increase phone rates much as 131%! The proposed tax would apply to every phone line – even to every fax line, cell phone and DSL or Broad band line. The new proposed tax would also increase every year at the rate of inflation. This means that in five years, the total tax would be more than $250 per phone! If passed, this tax would hit the pocketbooks of all consumers and businesses in Cook County IL.

    If this tax passes business circuits including integrated voice and data T1and PRI circuits could become more attractive then ever. A T1 or PRI can deliver as many as 24 channels (lines) on a single circuit. The tax would be $ 4.00. The cost for the typical Chicago area business with 5 lines would go up as much as $ 1,260.00

    Creating a new phone tax – on top of the many federal, state and local taxes that consumers already pay for each phone line – is not the answer.

    For more information on the tax go to http://www.nophonetax.org/about.php

  • Emergency Message Notification and Collaboration - A Crucial Part of a Complete Business Continuity Plan

    Does your company's business continuity or emergency response plan include a system for emergency notification and collaboration? Every company needs a BCP or Business Continuity Plan most companies have them but a critical piece is usually missing. Does your company have an emergency management tool that would enable your company to instantly pull key members of your executive staff or emergency first responders in to an emergency conference call? Fast assessment and constant communications are the keys to limiting exposure, improving response and speeding communications.

    What happens in an emergency? Usually a call occurs notifying someone of the situation. Depending on the situation help is called shortly after. Calls are made subsequently to reach others for help or consultation. Assessments are made and additional help maybe dispatched. In a large emergency many calls need to be made. Time is crucial for everyone involved and fast reliable communications is needed. How fast can an assessment be made and a plan of action rolled out? When disaster strikes every second counts.

    How does your company get in touch with its first responders during an emergency? Whose responsibility is it to call first responders? Does this person carry a list? How does management stay in constant communications with first responders? During an emergency decisions are made on the fly who made them can how will you know who said what?

    After an emergency has been assessed how does your company notify workers of the situation? How can workers report their status to the company? Are your workers OK? Can they report back to work? How do you contact your workers?

    If you are having trouble answering some of these questions you are not alone. Telcom & Data has partnered with Cooper Wheelock and XOP Networks and implemented emergency notification systems for some of the largest companies as well as government and military installations. We can help your company develop a custom solution to help limit loss in an emergency. If you would like to learn more about our products and services feel free to call us at 800-335-0229.

  • Text Message Notification is NOT Enough

    Emergency Message Notification is still a fairly new concept and many schools and companies are making the same mistake by determining that text messaging is enough during an emergency. Text Messaging is only one avenue of communications and only one part of successful emergency management resolution.
    The very first action should be group alerting to first responders. First responders can be security, police, fire, medical and other emergency services. An emergency conference with first responders provides valuable assessment of the situation. This is the number one key ingredient to insure a correct course of action. With out proper assessment inaccurate information can be broadcasted leading to further problems and endangerment of public safety. Misinformation sent could have dire consequences and even shift a burden of responsibility to the sender of the information.

    Once a proper assessment is done, better and more accurate information can be sent via TEXT, SMS, Paging System, Screen Pops, Reader Boards and Reverse 911 blast dialing for much broader notification coverage. An open line of communications between all first responders can insure that everyone understands what is unfolding. If events change during an emergency newer information can be sent.

    Triggering of a group alert should be as easy as making a phone call. Specific alerts such as weather, fire, crime related, or medical emergency such be able to instantly contact pre-determined emergency groups.

    After an emergency a reporting feature would be able to to allow check in of personnel. Reports can be generated to see who successfully was reached. An audio recording of the emergency should also be available to help investigate the incident.

    If your school or company is considering an emergency notification system make sure the following features are in place to ensure the successful emergency resolution.

    Automatic Group Alerting of an emergency via a phone call or mouse click with text to voice capabilities
    Emergency Conference of first responders for accurate assessment.
    Emergency Message Notification simultaneously via, Text, SMS, Paging System, Screen Pops, and Reader Boards.
    Reporting of all successful and unsuccessful notifications.
    Recording of all emergency conferencing parties for follow up investigations.
    Information Only Type Mailboxes to allow for update information for outside callers.
    RSS feeds to deliver up to the minute on weather, amber alert, and other emergency information feeds.

    If your school or company is considering an Emergency Message Notification system and woud like additional information or help please call Ricardo Trinidad with Telcom & Data Inc.at 800-335-0229 ext 152

  • Benefits of Using an Emergency Response System

    With the uncertainty of the world today, you never know when you might have a need for an emergency response system that you can use to contact employees and family members with instructions should the unthinkable happen. Too often situations get out of control because those on the outside of the situation have no idea what's going on or are unsure of what they should do; this can lead to conflicting orders being given, confusion setting in, and damage prevention plans not being put into effect until it is too late. By choosing to implement an emergency response system to handle such situations, you can help to keep these sort of incidents under control should they occur.

    Automatic Messaging

    One major benefit of implementing an emergency response system is that it can automatically send out a message to the telephones, cellular phones, and pagers of those who should be the first to be informed of the situation that is developing. Depending upon the emergency response system that you are using, you may be able to choose from several different messages which will relate more of the specifics of the problem and let the message recipient know what steps should be taken next. This will enable those in charge to be aware that there is something wrong even when away from the office, and will also let them know who they should contact to arrange for the emergency to be taken care of as well as what steps have already been taken by the system.

    Contacting the Authorities

    Depending upon the nature of the emergency, the emergency response system may go ahead and contact the police, fire department, ambulance services, or any other emergency services provider that would be equipped to deal with the particular situation. This can make things much easier for the on-site manager who is attempting to coordinate employee response to the emergency as it will be one less step that they have to take in order to get everything under control. In many cases the emergency response system will make this call as a form of "silent alarm", so that in the case of a hostile situation or panicking employees the addition of alarms or an audible notification system won't make things worse than they already are.

    Mass E-Mail and Information Distribution

    A useful feature of many emergency response systems is the ability to send out a mass e-mail to all employees and anyone else who is on a designated list to let them know the specifics of the situation as well as the steps which have been taken thus far in order to get the emergency situation under control. It may be possible with certain emergency response systems to follow this up with a recorded telephone message as well, for those individuals who do not have access to their e-mail or who may not be prone to check it often. Both e-mail and telephone messages can be updated as needed or re-sent at set intervals until a response is received or the emergency situation has passed in order to ensure that the proper information has been distributed to everyone who needed to have it.

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