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Telcom Data Inc Provides Telephone System Maintenance on all Avaya and Lucent Manufactured telephone systems. If you own an Avaya or Lucent manufactured telephone system, including Definity, Merlin legend, Merlin Magix, IP Office, Partner ACS or Merlin , Telcom & Data can provide you with a complete telephone maintenance plan that covers your business completely on all parts and labor.

We offer service agreements that will provide businesses with the highest level of customer satisfaction, quick response time at up to a 30% savings.

* Telcom & Data a provider AVAYA and Lucent telephone system products will save you up to 30% on your current service contract.

* Your service agreement covers you fully on all parts and labor.

* 96% percent of all problems can be fixed remotely through our TelAgent system.

* Telcom & Data’s staff of Lucent/Avaya trained technicians are on call 24 hours a day.

* Telcom & Data stocks the complete line of Merlin Legend telephones, circuit packs, processors, and voice mail.

* Free telephone programming support.

* 800# repair hotline is manned 24 hours a day 7 days a week 365 days a year for your added security.

* Your Telcom & Data service agreement will provide you with remote maintenance and emergency on site response.

* Your Telcom & Data Agreement provides you with 2 hour major alarm response time and 8 hour minor alarm response time. Our technicians can program and diagnose problems remotely.

*Your Telcom & Data Agreement includes an annual on site technician visit at no charge.

The bottom line is reduced administration and unsurpassed commitment to your communication needs and a greater level of service that can't be matched. To find out how your company can save and receive the personalized attention, fax a copy of your most recent maintenance bill to 312-432-1168 or call us at 800-335-0229.

Telcom & Data has recently announced that it will provide remote support services for all
Avaya and Lucent manufactured phone systems including Definity, Merlin Legend, Merlin Magix, IP Office, Partner ACS, Merlin, Spirit and other systems.
Remote support services can be purchased in as little as ½ hour time increments starting at only $ 55.00 per half hour on most systems except Definity and IP Office which start at $ 70.00 per ½ hour.

Providing affordable remote maintenance services has been difficult to find. Avaya charges a 4 hour minimum of $ 600.00 per hour which makes support unaffordable.
Telcom & Data covers extension programming, lines and trunks, cover groups, voice mail, night service and other programming.

Telcom & Data also offers remote trouble shooting and diagnostics. If Telcom & Data can not resolve a customers issue remotely, Telcom & Data offers nationwide service capabilities for on site support.

For more information or help please call 800-335-0229. All services are guaranteed.

Tried to book a flight to or from a smaller regional airport lately? US Airlines are cutting flights across the board in an attempt to reduce the already huge losses which may be as high as 12 billion collectively this year. Not Since 2002 has the airline industry been hit this hard. Reducing service by as much as 50% to smaller regional airports is just one strategy the airlines are enacting, raising the costs of tickets is another. Competition for fewer seats will also add to making a bad situation worse.

How will your company deal with fewer flights and higher travel costs?

Implementing audio and video conferencing systems can help your company stay in touch with your customers as well as reduce travel costs and headaches. With the cost of bandwidth becoming cheaper IP Audio and Video Conferencing Solutions make more sense then ever.

Telcom & Data offers a full range of collaboration tools designed to help you stay in touch with your customers, employees and vendors on a global basis. We offer Avaya IP Office for VoIP communications for remote workers, state of the art Polycom HD video conferencing, as well as reservationless web based audio and web conferencing systems.
Never before has so much technology been available to help you reduce travel costs and stay in touch with customers.

A recent conversation with Tom Cervino IT Manager at M3 Companies a multi location real-estate development company of master planned communities in the South West brought to light that not only has video conferencing reduced travel but in fact has vastly improved communications between locations as they are able to meet more regularly.

If your company is looking at ways to combat the reduction in airline service and the higher costs of travel check out our new Going Green area of Telcom & Data web site. Going Green is packed with user friendly solutions that can help your company stay in touch, save money and lower carbon emissions. If you would like to discuss ways your company can implement a Green Solution call us at 800-335-0229

Last weekend hackers were able to hack in to the FEMA phone system to rack up over $ 12,000 worth of phone bills. FEMA is part of Homeland Security, which in 2003 put out a warning about phone system hacking. Most of the calls were calls in to the Middle East including Afghanistan, Saudi Arabia, India and Yemen.

The type of hacking done was termed very “old school” and the FBI is currently investigating the matter and added “phone system hacking is usually very difficult to track”.

One of the best ways to protect your business from hackers is by using a call accounting system or software like Tapit Call Accounting Software. Tapit provides detailed reports on all call activity but is also has a fraud component. The Tapit Fraud Alert Module protects your company from a 3 billion dollar problem facing business today. The average fraud price tag is $ 42,000.00 . The Tapit Fraud alert module alarms you when set calling parameters are being breached by sounding an alarm and sending out text messages.

Fortunately for TAX payers the problem was caught by Sprint only after $ 12,000 worth of calls were made. It could have been much worse. The hackers could of placed many more thousands of dollars worth of calls. In most instances, companies do not realize they have hacked until they receive a new phone bill.
.FEMA will ultimately be responsible for the $ 12,000.00 worth of phone bills.

Hacking occurs routinely but rarely makes the news unless it is a high profile hacking such as FEMA. A typical hacking occurs to small and med size companies that can ill afford a $ 12,000 plus phone bill. The US Courts have repeatedly sided with the phone companies in determining who is responsible for paying the hackers phone bill. For one non-profits experience check out the story about Check out the story about 4Help Non Profits. If you would like more information on how to protect your business from telephone hacking, call Telcom & Data at 800-335-0229.

Effective September 1st 2008 Polycom will be raising prices across the board on all Audio and Video conferencing equipment. Polycom is adjusting prices due to macro-economic factors including rapidly increasing costs of gas and oil and a general increase in the costs of materials required to manufacture and deliver their products. In general the price increase will be 3%, with some products and/or services going higher. Order now and beat the increase!

If you are looking to purchase New Polycom products in the near future, please do so by August 31 as that is the last day we will be able to honor any outstanding quotes. Call us at 800-335-0229 and save on all video conferencing and audio conferencing products before the price increase.

Telcom & Data is pleased to announce it’s Green Office area on it’s corporate web site This part of our site is designed to provide you with the latest technology to help your office lower its carbon footprint, save money, retain and hire better people as well as saving time. Lowering you office’s carbon footprint not only makes sense for the environment, but it also makes perfect business sense. All of the Green Technologies in this area are proven to work, and are being used by thousands of companies worldwide, including here at Telcom & Data. I am passionate about these products because they make such a huge difference, not only on our environment but also in our lives. I am dedicated to helping you reap the incredible benefits of these technologies.

To learn more how your company can benefit from Green Office click here: http://www.telcom-data.com/going-green.aspx

Analog to Digital Phone Converters What Are They and Do I Need One?

Analog telephones and telephone devices have been around for a long time and even with the inception of VoIP and software based replacements for some of these devices demand for analog modems, credit card readers, fax machines and conference speaker phones remains high and not likely to fade soon.

Many PBX, Key Systems and IP based phone system manufacturers offer analog connectivity to their phone systems but many do not, and even still, adding a single port of analog connectivity can be expensive.

A Digital to Analog Converter can be your answer. Digital to Analog Converters such as the KONEXX converter offers an inexpensive conversion for all analog type of devices. Connecting an analog device to your phone system using a converter such as the Konexx Converter is easy and you don’t have to call your tech in to connect it for you. Digital Converters like the Konexx easily connect to the digital telephone handset. Settings can be changed on the converter to best match the impedance of your specific phone system. Connecting an analog adapter takes less then 5 minutes.

Digital to Analog Converter can be used for all types of analog devices including, Polycom SoundStation2, VTX 1000, Conference Phones, fax machines, analog modems, credit card readers as well as analog and cordless analog phones.

Fore more information on Digital to Analog Converters call 800-335-0229.

From the Desk of Ricardo Trinidad

With record oil costs and summer right around the corner the cost of gasoline is not going to be coming down any time soon. Business are being hit by the record high costs while trying to remain competitive and not passing costs on their customers.
VoIP Technology is an excellent way to fight back at the pump and an excellent investment for your economy stimulus check.

How can VoIP technology reduce your fuel costs? Start by working at home one or more days a week. Let’s face it, many employees can do the same work from home as they can at the office. If your work is done on the phone or from the PC you are a prime candidate to work from home. Working from home can greatly reduce your fuel costs. . At Telcom & Data at least half of our employees work from and it works out great. The company benefits from less wear and tear on personal and company vehicles, parking costs, and less fuel consumption. Combine savings with more family time for employees and you have a win, win, win scenario.

“My Phone System Doesn’t Support VoIP.”

Yes it does. In fact we can bolt on VoIP to ANY phone system no matter the age or manufacturer. MultiTech a manufacturer of modems also provides VoIP gateways that can connect VoIP extensions to your existing phone system through either spare analog or spare trunk ports. Of course with any VoIP solution, telecommuters will still need high speed internet access from home. But connectivity is easy and cheap. The cost for a single telecommuter or remote office is only a few hundred dollars.

The best reason to offer telecommuting is to attract and retain talent. Ask any employee what's important to them and the answer will be family. Telecommuting allows employees to spend more time with the family. Spending more family time provides employees with a better and less stressed life style. A happy employee is going to stay longer and be more productive. Offering telecommuting even on a part time basis can have a huge impact.

For More information on reducing your fuel costs call Telcom & Data at 800-335-0229

If you are an owner of the AT&T, Lucent or Avaya manufactured Merlin Legend Phone System chances are you have or will be experiencing a voice mail outage. Voice Mail failure is to be expected just as with any other computer failure. The system contains a hard drive that is constantly running. Eventually all moving parts crash and the Merlin Legend Mail, Merlin Messaging, or Intuity Audix voice mail systems are no exception.

What to do if your voice mail system fails?

If your auto attendant is programmed to answer all calls you will want to call your vendor to change programming so calls can be answered the old fashion way.
The next thing is to get a replacement voice mail system. There are a couple of options.
1. Purchase a refurbished replacement system.
2. Purchase a new Windows based PC voice mail system.
3. Have the system repaired. (Takes about a week.)
3. Purchase more post it notes for manual message taking.

Purchasing a refurbished replacement voice mail system is easy and inexpensive but you might want to ask your self how long you plan on keeping the phone system. If you are going to hold on to it making an additional investment in outdated technology might be OK. The replacement voice mail system is a proprietary system manufactured specifically for your phone system.

Purchasing a new PC based system would add additional features and allow you to re-use the voice mail system should you decide to upgrade the phone system in the near future.
PC based voice mail systems such as DuVoice provide not only sophisticated messaging but also unified messaging features so voice mail and fax messages are sent to your email. Voice mail messages can be played back from your PC speakers as a .wav file and fax messages are viewed as a .tif file.

Telcom & Data provides service technicians as well as new and refurbished voice mail system options.

You can call them at 800-335-0229

How To Create a Virtual Office

It has become a growing trend for businesses to look for alternatives to the standard office setup, especially for those companies which are just starting out and are looking for ways to reduce their startup costs. One of the more popular alternatives of recent years is the virtual office, which allows individuals to work from home while conducting a large part of their business over the telephone or online. If you or you’re the owner of your business are interested in learning more about virtual offices, what advantages they have over standard physical office space, and how you can set up a virtual office at home, then please take the time to consider the following information.

About Virtual Offices

A virtual office, as you might gather from the name, is one that does not exist in a physical location but instead is a combination of the work that one or more individuals does at home as well as interfacing via telephone and internet with others in other locations. A virtual office can help you and other employees to coordinate and work as a team while still giving each the freedom to work from their own chosen environment. By choosing to create a virtual office for you and your coworkers, each of you can find a greater degree of personal freedom in your work while still working toward common business goals as members of an overall team.

Virtual Office Advantages

There are a number of advantages that should be considered when deciding to use a virtual office as the means for your company to thrive and do business. In addition to the greater amount of personal freedom which is granted by a virtual office, you may also find that there is an increase in individual productivity because each office member is able to work according to their own biological schedule and therefore is able to do the majority of their work during the time of the day or the night when they would normally be most active and alert. Choosing to create a virtual office setting can also save money for all involved, as they will not require a daily commute in order to get to and from work and will also be free to have lunch or breaks with foods that they have around the house instead of having to purchase their meals from restaurants or cafeterias. Physical and mental health can also reflect the benefits of using a virtual office, as individuals who choose this sort of work environment tend to get more exercise and suffer from less work-related stress than those who work in office buildings.

Establishing a Virtual Office

In order to create the virtual office that you desire, you and all members of your staff are going to need to have some basic pieces of equipment. A computer of some sort is a must, and it should have enough storage, memory, and processing power to run common applications which would be used in your line of work. Other essentials include a cellular or home telephone, access to copying and fax services, and a mailing address for any correspondence which will be sent to the company (in most cases a post office box is sufficient.) It is also highly recommended that you create a website for your company to serve as an internet storefront, since potential customers will need something to base their decisions to work with your company on.

Once you have the equipment that you need and have established your web presence, make sure that you have taken care of any last-minute paperwork including securing business licenses and tax identification numbers as needed. Make sure that you have received any inspections that may be required for your specific type of business and that all of the proper paperwork for operating a business in your area has been filled out. You should now be ready to begin your business.

There are many benefits of creating your own virtual office. Learn how you can take action to implement this process while continuing business as usual. Visit our premiere website at